The Mosslands Medical Practice
MacDonald Road, Irlam, Manchester, Lancashire, M44 5LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2022
I have been attending the surgery every 2 weeks for a few months The GP assured me he would get me sorted and rafts what he did He listened he cared and gave the best treatment needed I can not fault this doctor or the surgery He has changed my life thank you so much
Visited December 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Been told I can only see the one Dr who has been dealing with my case since April 2021 the Dr is never there and when is I only get a phone appointment major high blood preasure but yet can't get an appointment with this Dr untill 20 Dec and even that is a phone appointment absolutely shocking and lack of empathy or care given
Visited November 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Thank you for taking the time to comment. I am sorry that your experience has not been a constructive one. Due to the confidential nature of your comment, I am unable to address your concern with you personally. Should you wish to reach out to us resolve your issue please email m.mp@nhs.net with your complaint for the attention for the Practice Manager.
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Review titled Good Service
Rated 4 stars out of 5
by Anonymous - Posted on 19 August 2022
Recently had to update the practice with some results following a trial with new medication. I got through from 7 in a waiting list in under 20 mins, which I expected to be longer. The lady I spoke to on reception was very helpful, and has done exactly what she said she was going to do for me.
Visited August 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled A deteriorating practice
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2022
I’ve belonged to the practice since birth. It’s got progressively worse over the recent years, exacerbated by the pandemic but it deteriorated further in 2022. In person appointments are impossible to come by. The reception staff won’t give phone appointments unless you are crying in frustration and the email service is only open for an hour a day. As someone who is juggling multiple chronic health conditions along with mental health issues, it’s impossible for me to maintain my health with this practice.
Visited June 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Thank you for taking the time to comment. I am sorry that your experience has not been a constructive one. Despite considerable time passing since you have submitted your review we are more than willing to investigate any of your concerns or issues. Should you wish to reach out to us resolve your issue please email m.mp@nhs.net with your complaint for the attention for the Practice Manager.
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Review titled Prompt, efficient and patient-centred practice
Rated 5 stars out of 5
by Dr John Wm Stephens - Posted on 24 June 2022
Via Doctorlink I requested an appointment. I was able to organise a telephone consultation within 48 hours. The doctor was friendly, efficient, engaging and incredibly helpful and worked with me to find a positive treatment plan.
Visited June 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled unorganised practice
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2022
this surgery seems to be so badly run the staff dont seem to have any clue as to what they are doing and patients that should be getting looked after at what is potentially difficult time due to illness and mental health issues are just not being cared for by this practice. Having grown up with parents involved in a GP practice the standards here are dropping at an alarming rate.
Visited June 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Thank you for taking the time to comment. I am sorry that your experience has not been a constructive one. Due to the confidential nature of your comment, I am unable to address your concern with you personally. Should you wish to reach out to us resolve your issue please email m.mp@nhs.net with your complaint for the attention for the Practice Manager.
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Review titled Prescription issue resolved
Rated 4 stars out of 5
by Dr John Wm Stephens - Posted on 13 May 2022
I order a repeat prescription monthly using an online pharmaceutical service. The service is usually great. I submit a request, they contact Mosslands and within 48 hours the medicine arrives at my address. This time, with the change in computer systems at Mosslands, my request was lost. I phoned the surgery in the middle of the day. The phone was answered promptly and the staff member did everything she could to help. Within 2 hours my prescription was approved by the doctor and the order processed. I know this is a busy time, compounded by the change to a new computer system - so thank you for such great service to resolve my issue.
Visited May 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.