The Mosslands Medical Practice - Ratings and reviews
Reviews
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Review titled Efficient practice
Rated 5 stars out of 5
by Louise Vinton - Posted on 06 July 2023
Sent a website request along with attached document from audiologist. Had reply within half an hour and appointment within two hours. I don’t think you can get better than that. The receptionist was very polite and efficient
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Great service as always
Rated 5 stars out of 5
by Julie Nash - Posted on 06 July 2023
Received great service from Mosslands. Receptionists are always empathetic and really efficient. Was worried I wouldn't be able to see a Dr but the new triage system all went very smoothly.
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Excellent response service. Very good communicating skills and excellent customer patient service . Very professional, very reassuring and helpful. Thank you
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Good response times
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
The last couple of occasions I have used the online site to request an appointment and have been responded to the same day offering an appointment. It is really helpful when working too as can't stay on the phone waiting.
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
A request was made for clinical data to the Medical Secretaries, it was dealt with highly effectively and efficiently, the turn around time from the request to receiving the data was incredibly quickly, dealing with tight deadlines imposed on the staff which was greatly appreciated
Visited June 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Patient-centred decision making
Rated 5 stars out of 5
by Dr John Wm Stephens - Posted on 07 July 2023
I recently attended for routine screening including blood tests. The service was friendly and efficient. More importantly, I was contacted promptly after the test results had arrived to discuss the outcomes and suggest changes that I might make to prevent any future health complications. The practitioners listened to my views and worked with me to consider appropriate next steps.
Visited June 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your experience with us. We're pleased to hear that your routine screening appointment, including blood tests, was conducted in a friendly and efficient manner. It's great to know that you were promptly contacted after the test results arrived to discuss the outcomes and potential preventive measures. Thank you for taking the time to leave Mosslands Medical Practice a positive comment on your experience.
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Review titled Practice Manager
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
The Practice Manager was able to sort out in a matter of days a problem I had been having for six months. Not medical but extremely frustrating. Well done.
Visited June 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Terrible practice
Rated 2 stars out of 5
by Anonymous - Posted on 31 May 2023
since covid the staff have no idea what they are doing! every time I order prescriptions for my parents it’s always wrong. I’ve ordered for my self this week requested 2 months supply and received 4 months , surely this needs to be looked into. I have sent the new practice manager and assistant practice manager an email twice expressing my concerns with other problems but still they don’t have the courtesy to reply. receptionists are not trained properly that’s why there are so many mistakes. I understand and appreciate the surgery is very busy but training is key!
Visited May 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Thank you for taking the time to comment. I am sorry that your experience has not been a constructive one. Due to the confidential nature of your comment, I am unable to address your concern with you personally. Should you wish to reach out to us resolve your issue please email m.mp@nhs.net with your complaint for the attention for the attention of the Practice Manager. Thank you.
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Review titled Excellent service
Rated 5 stars out of 5
by ANGELA PENNINGTON - Posted on 25 May 2023
Phoned this morning 25th May was given 2 appointments for today one for myself and my elderly father no problems at all thank you
Visited May 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Lorraine - Posted on 23 December 2022
I can not fault this surgery they are the best around from the pleasant and helpful receptionist to the GPS I have seen recently The care compassion and determination to get me well has been fantastic. I want to thank each and everyone of you involved in my care I appreciate all your hard work
Visited December 2022
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.