The Mosslands Medical Practice - Ratings and reviews
Reviews
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Review titled Very Disappointed receptionist
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I came in for my emergency appointment. 12.55 The girl at the desk to told me to go and sit down the dr will be with u soon. Sat there for 20 minutes. I then went to the desk to ask how long the dr would be. To be told very abruptly that my appointment wasn't here. And then being told by the same person can u direct this woman to irlam clinic as I don't live here. I am at fault for not reading my text properly. But to be clerk in and told to wait the dr will see u soon. The 2 receptionist never apologised just carried on looking at there computer. They could of said u got wrong place at first. But no just rudeness. No wonder receptionist have a bad name. I have been in that practice for 50 years and I have never come across rudeness like it. I then went irlam clinic to apologise for not attending. The receptionist was so lovely.
Visited April 2024
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
I'm sorry to hear about your experience at the practice. It sounds like there was a misunderstanding regarding your appointment location, and I understand how frustrating and upsetting that can be, especially during an emergency appointment. I would like to address the incident with the team to work towards full patient satisfaction. As you have posted anonymously I am unable to reach out to you but If you would like to do this, please email M.MP@NHS.NET for the attention of Kimberley Corley, Assistant Practice Manager. Your feedback is valuable, and I will ensure it is shared with the appropriate staff members to prevent similar incidents in the future. If there's anything further, we can assist you with, please don't hesitate to let us know.
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Review titled The extra mile
Rated 5 stars out of 5
by Sarah Brown - Posted on 15 April 2024
1 female nurse and 1 female doctor, have gone the extra mile and invested time to listen to me and work to help me, both are consummate professionals and have a wonderful warm compassionate manner I am truly grateful to them both and highly recommend them, they have made a massive positive improvement to my health and well being which is improving my life greatly
Visited April 2024
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that both the female nurse and doctor provided such attentive and compassionate care to you. It's heartening to know that they went above and beyond to listen to your concerns and work towards improving your health and well-being. We are incredibly proud to have such dedicated professionals on our team. Your support is greatly appreciated.
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Review titled Great nurse jenny
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
Had a review with jenny so helpful and caring i felt listened to for the first time and understood i feel very confident now that i can cope better with my medication in future thanks jenny 👍
Visited February 2024
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
It's wonderful to hear about your positive experience with Jenny during your review. We're thrilled that she provided such helpful and caring support, and it's heartening to know that you felt listened to and understood. Feeling confident in managing your medication is crucial, and we're glad Jenny could provide the guidance and reassurance you needed. We'll be sure to pass along your kind words to her. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.
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Review titled Wonderful service
Rated 5 stars out of 5
by Diane Smith - Posted on 10 November 2023
I attended on 9/11/23 because the Pharmacist was not happy with my breathing. I received a call some time later with an appointment for much later that day. My breathing became worse (I am asthmatic) and I returned to the Doctors and asked if I would be seen sooner at Eccles. The young lady seeing my increased distress arranged for a Doctor to see me immediately. I received treatment via a nebuliser was cared for constantly. Checked by the Doctor again. In addition I had a chest infection. Left armed with all the necessary medication and able to breathe a little more easier. I couldn’t have had better treatment. Thank you
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your experience with us. We're sorry to hear about your breathing difficulties but glad to hear that our team at Eccles was able to provide you with the care and attention you needed promptly. It's reassuring to know that the young lady recognized your distress and arranged for you to be seen by a doctor immediately. We're pleased that you received the necessary treatment, including the use of a nebulizer, and that you were cared for throughout your visit. Chest infections can be challenging, especially for asthmatics, but we're glad that you left feeling more comfortable and with the necessary medication. Your kind words mean a lot to us, and we're grateful for the opportunity to have assisted you.
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Review titled Amazing doctors
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
So I have really bad health anxiety that’s gone on years . Past 3 weeks I have had to visit the practise twice with the same issue a the doctor that dealt with me is by far the best doctor I have had ever. She was so patient and understanding and made sure she explained everything an why.she listened and really made me comfortable in an environment that freaks me out. She has gone the extra mile to reassure me about upcoming tests and also provided guidance on how to manage my symptoms. Really really happy.
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
It's incredibly reassuring to hear that you had such a positive experience with our doctor, especially considering your health anxiety. We understand how challenging it can be to navigate healthcare when dealing with anxiety, and we're glad our doctor was able to provide you with the patience, understanding, and reassurance you needed. Thank you for taking the time to leave Mosslands Medical Practice a positive comment on your experience.
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Review titled Great service
Rated 5 stars out of 5
by Alan Freeman - Posted on 06 November 2023
I visited the surgery on Monday morning and explained to the receptionist my reason to see a doctor. She completed the initial questionnaire and advised me that the case would be reviewed by a doctor and they would advise me of the outcome. An hour later I was given a same day appointment to see a doctor. The whole experience was seamless and I was so thankful for the great service.
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your visit to the surgery went smoothly and that you were able to get a same-day appointment to see a doctor. Providing efficient and seamless service is always our goal, and we're glad to hear that our receptionist was able to assist you with the initial questionnaire and arrange for a prompt review by a doctor.
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Review titled Great service yesterday
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
My husband helped me fill in the form due to eyesight problems. I got a same day appointment, very experienced doctor who did a thorough examination and fully explained current medical issues.i was very impressed
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
We're pleased to hear about your positive experience at the appointment. It's great that your husband could assist you with the form, and we're glad that you were able to secure a same-day appointment. Our team strives to provide thorough and informative care, and we're delighted that the doctor took the time to conduct a comprehensive examination and explain your current medical issues. Your satisfaction and understanding are important to us, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to let us know. We're here to support you in any way we can.
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Review titled Excellent Care
Rated 5 stars out of 5
by Mrs Woods - Posted on 21 November 2023
I contacted the surgery this morning as I required a second opinion related to an issue with my ear. The Dr was very quick in her response and sent a prescription over to the pharmacy straight away.
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your experience with us. We're glad to hear that you received prompt assistance and a quick response from the doctor regarding your ear issue. Providing timely care is a priority for us, and we're pleased that the doctor was able to address your concerns efficiently and send the prescription over to the pharmacy without delay.
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Review titled Efficient,Friendly Service.
Rated 5 stars out of 5
by Stephen Harrison - Posted on 17 August 2023
I was pleased with the service provided by the Practice to myself on Wednesday,August 16th 2023. When I visited at 9:00am, one of the receptionists on duty, guided me through the online appointment process. I left the building to complete the application from my car. Within two hours I had a telephone call from a member of staff and a non-urgent appontment was made for me with a doctor whom I prefer at a suitable time for myself in the near future. A friendly and efficient service - without a doubt. Thank you.
Visited August 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your positive experience with us. We're delighted to hear that you were pleased with the service provided during your visit on August 16th, 2023. It's wonderful that the receptionist guided you through the online appointment process, and we're glad that you found it convenient to complete the application from your car. We strive to provide efficient and friendly service, and we're pleased that you received a prompt follow-up call and were able to schedule a non-urgent appointment with your preferred doctor at a suitable time. Your satisfaction is important to us, and we appreciate your kind feedback.
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Review titled Best practice in the district
Rated 5 stars out of 5
by Patricia Shawcross - Posted on 04 July 2023
Staff are always kind patient and helpful The new booking system is so easy and great to use. Brilliant staff, nurses and doctors
Visited July 2023
Review titled The Mosslands Medical Practice
Replied on 07 July 2023
Dear Patient. Many thanks for taking the time to post this positive feedback about the practice. It is good to hear that you had a constructive experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards, Charlotte Conley Practice Manager.