The Millwood Partnership - Ratings and reviews
Reviews
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Review titled Exceptional Help and Amazing Care
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
After leaving on line message including asking to see a GP, I received a telephone call back from a GP within half an hour and a face to face appointment the same day. The GP gave time, listened and was empathetic. Blood tests etc were arranged promptly for the following day as there had been a cancellation. A pharmacist call back was received to update me on intention to refer one result back to a GP. Upon my request, this was referred to the same GP seen the previous week. The next day I received a telephone call from the GP who patiently gave me the time to raise questions along with clear instructions for a follow up blood test for me to arrange. Well done Millwood Surgery and in particular the GP concerned.
Visited April 2024
The Millwood Partnership has not yet replied.
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Review titled completely confused
Rated 3 stars out of 5
by John rudrum - Posted on 23 April 2024
After speaking to practice on Monday was told to phone or visit at 0800 Tuesday so arrived early to be told you must fill in on line form, I explained about phone call yesterday, to be told you must fill in online form ??. This is not the first time, being told different and contradicting by the receptionist, personally I think all staff need retraining and all to sing from the same hymn sheet, even the receptionist manager could do with the same
Visited April 2024
The Millwood Partnership has not yet replied.
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
Been suffering with chest infection for days been on the phone at 8am to get an appt stuck on the phone for nearly an hour when you get to your turn the music stops and the phone rings and no one picks up the phone I have finally got an appt by filling in a form on line and being sent to the hospital at 8-30 in the evening to see a doctor there what are the doctors doing at mill wood surgery seems to me that when you get over 60 nobody cares not all of us have cars to get to the hospital think the doctors at Millwood should watch call the midwife on tv that’s when doctors were doctors and doctors who cared can’t get my head round it that you can go into the surgery and book a nurses appt but not a doctors
Visited February 2024
The Millwood Partnership has not yet replied.
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Review titled Fabulous caring service
Rated 5 stars out of 5
by Nicki Swindell - Posted on 01 February 2024
I contacted the surgery for an appointment on-line on Tuesday 30th January about a neck problem. The doctor called me a couple of hours later with an appointment time for early afternoon. He was kindly and very thorough and offered me physio, which I declined. However, this morning (1st Feb) I contacted the surgery on-line to say I had changed my mind and would like the physio referral. Within two hours I was contacted with an appointment with the physio this afternoon. Again, he was thorough and gave good advice and help. I was so impressed. The doctor's practice has always exceeded my expectations with how much time the staff give, the quickness of getting an appointment and how kindly and professional all the staff are there. An appointment is never rushed even if they are running behind. I have never been lucky enough to have a doctor's practice this good.
Visited January 2024
The Millwood Partnership has not yet replied.
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Review titled bad service all round
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
tried to book on line appointment on Monday,got email back stating a reply would be done in 2 days, still waiting on Thursday.Got throught on the phone only to be told an appointment was given on Monday, but I never recieved anything, then she said 'whats gone on here',so a mistake made by them. Then told if you don't like the service go to another surgery. Very professional. Sitting in the surgery all you can hear freom the receptionist to people is call in the morning.
Visited July 2023
The Millwood Partnership has not yet replied.
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Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I submitted a message to the GP Surgery via the website at 8am on Monday morning. I received a call from the GP before lunchtime who offered an appointment that afternoon. I was in and out of surgery within 15 minutes by which time the GP had examined me and arranged a referral for physio, blood tests and an ultrasound. Extremely efficient service and it is clear the system works well.
Visited July 2023
The Millwood Partnership has not yet replied.
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Review titled Lovely and helpful staff. Terrible use of systems.
Rated 3 stars out of 5
by John Kitching - Posted on 20 June 2023
Just trying to get blood test results is unbelievably frustrating. I’m reasonably techy so have the NHS & Airmid apps. Whilst there’s some interaction between Millwood and these apps it’s very limited and I suspect their staff spend more time dealing with queries resulting from this than it would take to make them work properly. So you’re pushed to use their online message system. Ask a question, get a reply (usually quickly to be fair), go to answer. If it doesn’t fully answer the question you can’t reply to the message (why?!) so you have to fill in all the same fields again to send a new message. All I want is to see my blood test results. Should that really be so difficult? Why not just push them to the NHS or Airmid app? Other GPs do exactly that.
Visited June 2023
The Millwood Partnership has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2023
I have on several days tried to get an appointment at this Surgery trying at only 8.15 in the morning only to get the return reply the practice is full, there is facility to book an appointment in advance say for in a couple of days or a week let's say, if it's full there is no way to communicate with the Surgery. I then phoned the practice to see if I can get help, only to get cut of when I reached number 1 in the que. I then proceeded to visit the practice in person to explain that I think I have an hernia and it's causing me a lot of pain during my working hrs and I am trying desperately to get an appointment, only to be told buy reception that they also can not help me. I was advised to call the practice again and wait to speak to someone. I did this only to be told by this person they also could not assist or help me about my medical condition. So I went home and proceeded to follow the 111 advice on my condition and the answer I got was contact your GP, so as you can relate I went round in a circle only to end up where I started. I asked also to speak to the practice manager but this request was declined and was told that was not possible, so do I wait until I collapse and end up in an ambulance or go to A and E which is for emergencies I am trying to resolve this before we get to that stage but without success, other practices that my friends use have the facility to phone and make an appointment especially if it can wait for a couple of weeks or use online in the same manner. Why does the Millwood surgery not offer this option or at least help when you phone them. I think it's very poor and there duty of care to there patients is not being followed as per NHS rules and regulations, this is not the first time I'm having an issue with this practice and something needs to be addressed as reading other reviews I'm not the only person who feels this practice has a poor service.
Visited June 2023
The Millwood Partnership has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Claire - Posted on 17 May 2023
From putting a footfall form to getting my appointment was easy and very efficient. The person I saw was very friendly easy to talk to and helped me with my situation overall very good experience
Visited May 2023
The Millwood Partnership has not yet replied.
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Review titled Doctors are good receptionists are rude and unhelpful.
Rated 1 star out of 5
by Ian Thomas - Posted on 20 April 2023
I am giving this practice one star because zero is not an option. Rude and unhelpful receptionists,tried going on line a number of times with no success.
Visited April 2023
The Millwood Partnership has not yet replied.