Lodge Surgery - Ratings and reviews
Reviews
-
Review titled Excellent Consultation
Rated 5 stars out of 5
by Karen Scott - Posted on 09 April 2024
On my visit yesterday 8/4/24 I received a excellent consultation with a young lady junior Doctor. She gave excellent explanation of blood tests results, she went on to giving me a full examination putting my mind at rest . Came to a conclusion and prescribed medical advice on how to take prescribed medicines and to be aware of any further symptoms. Very happy to return and ask for this particular Doctor if on duty. The service at Lodge surgery it first class .
Visited April 2024
Review titled Lodge Surgery
Replied on 11 April 2024
Dear Karen, Thank you very much for taking the time to write regarding your recent visit. It is rewarding to hear that you received such a thorough consultation and left the surgery feeling reassured. I will be sure to share your comments with the doctor concerned and the rest of the team. Kind regards Sue Vickers Practice manager
-
Review titled Great professional service
Rated 5 stars out of 5
by Colin Hagan - Posted on 15 March 2024
Physio spotted potential blood clot. Called surgery, seen by doctor within the hour. Referred to Bath hospital for ultra sound scan which happened 3 hours later. Follow up call from doctor 3 hours after that. Flawless and prompt response to a possible medical emergency.
Visited March 2024
Review titled Lodge Surgery
Replied on 18 March 2024
Thank you for your review, Colin. We try hard to be responsive and offer good care for our patients nevertheless it is always good to hear! I will be sure to share your comments with the clinicians concerned and the wider team. Thank you for taking the time. Kind regards Sue Vickers Practice manager
-
Review titled They do not answer their phone
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
Having been asked to call the surgery back I spent 40 minutes holding on the line being told I was patient 1 in the queue. No one answered the call before I hung up at 5pm thinking the surgery must be closed. When I did get through the following day the receptionist couldn’t even find out why they had asked me to call them back! I asked what time the surgery had been open until the previous day and was told 6pm. For a company dealing with ill and/or vulnerable patients the service is terrible.
Visited December 2023
Review titled Lodge Surgery
Replied on 18 March 2024
Dear patient I am very sorry to hear of your experience and agree that it fell below the level of service that we offer at the Lodge surgery in Chippenham. I would appreciate an opportunity to discuss this with you. We have recently changed to a cloud based telephony system which should ensure that this is not repeated. Our patients usually report that they find the surgery easy to contact, so your experience is concerning. Kind regards Sue Vickers Practice Manager
-
Review titled Swift Action
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
I telephoned the practice with a concern about a newly discovered lump. I received a telephone consultation less than an hour later, and was seen in person a further two hours later. The swift action was greatly appreciated. As a long term patient with the Lodge, I highly recommend them. Well done to the whole team!
Visited April 2023
Review titled Lodge Surgery
Replied on 11 April 2023
Thank you for taking the time to write this review, we try very hard to provide a responsive service to all our patients at Lodge surgery and I am glad that this was reflected in your experience. I look forward to sharing your comments with all the team. Kind regards Sue Vickers Practice Manager
-
Review titled Outstanding Service
Rated 5 stars out of 5
by Sarah Young - Posted on 28 April 2023
We came for an appointment yesterday for my 16 year old daughter and I just want to say the service we received really was outstanding from start to finish, the team were so kind and thorough and to be able to have an ECG there and then and have it reviewed so quickly really put our minds at ease. We, as a family, have always had a really positive experience with Lodge surgery but I just wanted to take this opportunity to say thank you
Visited April 2023
Review titled Lodge Surgery
Replied on 02 May 2023
Good morning, Sarah, Thank you for taking the time to write your review, I am delighted that you both had a positive experience. It is always important to share patients experiences with the team and I will be sure to do this. Kind regards Sue Vickers Practice Manager
-
Review titled Impressive service
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
I needed to contact Lodge Surgery and within 1.5 hours of my initial call I had both received a call back and was seen by a GP. The GP was very thorough, kind and reassuring, and arranged for follow on tests and booked in a call back to check in on me 14 days later. At a time when people are struggling to see a GP Lodge Surgery have managed to continue offering a great service to it's patients. Thank you!
Visited February 2023
Review titled Lodge Surgery
Replied on 22 February 2023
Dear Patient Thank you for taking the time to leave such a lovely review. I am glad that you had such a positive experience and I look forward to sharing your comments with the whole team. Kind regards Jo Bridgeman-Daw Asst Practice Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Carolanne - Posted on 22 December 2022
My recent appointment was for a medication review with a practice nurse who went above and beyond to reassure and advise me, involving me in deciding what to do next. I have never had a negative experience with any of the surgery team.
Visited December 2022
Review titled Lodge Surgery
Replied on 28 December 2022
Dear Carolanne Thank you for taking the time to share the positive experience you had at the surgery. We try hard to meet our patients expectations, so it is always rewarding to hear when we achieve this. I look forward to sharing your comments with the team. Kind regards Sue Vickers Practice Manager
-
Review titled A wonderful, caring team
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
My recent visits to the surgery have been related to my child. All of those involved in their care doctors and and the nurses involved with taking blood/ECG were so kind and supportive which made a massive difference to my child who suffers from anxieties. Our doctor took the issues raised by my child seriously and the service she referred them to informed me that the referral was one of the best they had received. This meant that the service already had a comprehensive picture of the reasons for the referral. We never felt rushed in any of our appointments and were fully supported by our doctor whilst we waited for various appointments. As a family we would highly recommend the Lodge Surgery.
Visited November 2022
Review titled Lodge Surgery
Replied on 17 January 2023
Thank you for taking the time to share your recent experience at the Lodge surgery, I will be delighted to be able to share your lovely comments with the team. Kind regards Sue Vickers Practice manager
-
Review titled What a fabulous team
Rated 5 stars out of 5
by Dorothy Wheadon - Posted on 08 August 2022
What fantastic service I received this morning at the practice. Rang for consultation, had face to face consultation and blood done all before lunch. The staff were delightful, friendly, and reassuring. Great team work.
Visited August 2022
Review titled Lodge Surgery
Replied on 09 August 2022
Thank you for your positive review, we are delighted to have been of help! I will make sure your comments are shared on our staff notice board. Kind regards, The Lodge surgery.
-
Review titled Consistently outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2022
The entire team at the Lodge Surgery are consistently outstanding. They are friendly and welcoming. The team respond to calls within a couple of minutes and always make time for an appointment as needed. Thank you. Please continue the excellent work.
Visited April 2022
Review titled Lodge Surgery
Replied on 07 April 2022
Thank you for your lovely comments, we work hard as a team to deliver a good service, I am glad that you experienced this. I will ensure that your comments are shared with all staff. Kind regards Sue Vickers Practice manager