Lodge Surgery
Lodge Road, Chippenham, Wiltshire, SN15 3SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great professional service
Rated 5 stars out of 5
by Colin Hagan - Posted on 15 March 2024
Physio spotted potential blood clot. Called surgery, seen by doctor within the hour. Referred to Bath hospital for ultra sound scan which happened 3 hours later. Follow up call from doctor 3 hours after that. Flawless and prompt response to a possible medical emergency.
Visited March 2024
Review titled Lodge Surgery
Replied on 18 March 2024
Thank you for your review, Colin. We try hard to be responsive and offer good care for our patients nevertheless it is always good to hear! I will be sure to share your comments with the clinicians concerned and the wider team. Thank you for taking the time. Kind regards Sue Vickers Practice manager
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Review titled Saved my life
Rated 5 stars out of 5
by Jade - Posted on 06 June 2024
I had a surgical complication which was not obvious at the time, I was seen by a physicians associate and he knew something was not right although the symptoms didn’t indicate anything obvious. He went with his instincts and sent me into ruh where scans and tests showed sepsis, collapsing lungs and organs failing. I was transferred to southmead where I stayed for 9 weeks. If it wasn’t for him trusting his instincts I would not be here today. I have always had excellent service from all staff at the surgery and this time they have saved my life. Thank you so much
Visited March 2024
Review titled Lodge Surgery
Replied on 11 June 2024
Dear Jade Thank you for taking the time to write a review. We work hard at Lodge Surgery to give our patients the best possible care and it is rewarding to know that we made a real difference for you. We are so glad that you are recovering well. I have shared your comments with the whole team as well as the clinician concerned. Kind regards Jo Bridgeman-Daw Assistant Practice Manager
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Review titled They do not answer their phone
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
Having been asked to call the surgery back I spent 40 minutes holding on the line being told I was patient 1 in the queue. No one answered the call before I hung up at 5pm thinking the surgery must be closed. When I did get through the following day the receptionist couldn’t even find out why they had asked me to call them back! I asked what time the surgery had been open until the previous day and was told 6pm. For a company dealing with ill and/or vulnerable patients the service is terrible.
Visited December 2023
Review titled Lodge Surgery
Replied on 18 March 2024
Dear patient I am very sorry to hear of your experience and agree that it fell below the level of service that we offer at the Lodge surgery in Chippenham. I would appreciate an opportunity to discuss this with you. We have recently changed to a cloud based telephony system which should ensure that this is not repeated. Our patients usually report that they find the surgery easy to contact, so your experience is concerning. Kind regards Sue Vickers Practice Manager