The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing experience
Rated 5 stars out of 5
by Caroline - Posted on 23 August 2023
Having been a patient of the Limes since it opened in Waltham Abbey, I was recently astonished by the high level of care I received from a kind and concerned GP and two helpful receptionists. When my care was transferred to the Epping branch, I found a patient and friendly nurse and more supportive doctors. This level of care during the summer holiday season was exceptional. Like many busy practices, initially getting through on the phone can be a challenge, but the introduction of the queuing system and recent addition of a call back option has been a huge relief. My thanks to all involved on this occasion for their excellent service - your care has made a real difference to my health.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 10 September 2023
Dear Caroline Many thanks for your feedback. It is great to hear that both our Waltham Abbey and Epping branches have been able to help you. I will pass your comments on to our team. Kind regards Debbie Bodhanya, Managing Partner
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2023
Nurse, was very kind and helpful. The nurse made appointments that I needed for me. I felt comfortable and was listened to.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 07 August 2023
Dear Patient Thank you so much for the feedback and I will pass this to the nursing team. I am so glad that we were able to help and that you felt listened to, which is so important. Kind regards Debbie Bodhanya Managing Partner
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Review titled Ok practice but insufficient appointments
Rated 3 stars out of 5
by Anonymous - Posted on 04 August 2023
Getting an appointment is almost impossible , then (if you’re lucky) to be told in the morning that a duty doctor will call, & that call back happens almost 8 hours later it makes getting any prescription before chemists shut very difficult- although I must say once the duty doctor called she was very helpful & thorough. If you want to see a specific GP for continuity for an on going illness that’s virtually impossible too. Not very reassuring if you are waiting to discuss important test results.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 07 August 2023
Dear Patient Many thanks for your feedback and I am glad that we were able to help you on the same day. All same day acute care is triaged by a clinician so I expect that on that day they were dealing with a high volume of acute calls, but I am sorry that it was difficult to get your prescription. We do offer advance routine appointments and also e-consult. All clinicians have access to your medical records to discuss results but I do understand that it is nice, where possible, to have continuity. Many thanks for your feedback which is very important to us. Kind regards Debbie Bodhanya Managing Partner
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Review titled Good GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
Called practice and used their callback service. Was contacted very quickly and offered an appointment that morning. Kind and friendly staff, was seen and reassured. Left feeling that I was in good hands.
Visited August 2023
Review titled The Limes Medical Centre
Replied on 14 August 2023
Dear Patient I am so glad to hear that the Press "8" for a call back helped and that you no longer had to wait in a queue. Really pleased that we could help you on the same day. Many thanks for taking the time to leave feedback Kind regards Debbie Bodhanya Managing Partner
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Review titled Great Practice
Rated 5 stars out of 5
by Louise morris - Posted on 28 July 2023
I went to The Limes Medical Practice in North Weald, which is a lovely little Surgery, not as big as The Limes Medical Centre in Epping. The surgery was very welcoming and the Doctor is saw was fantastic, she explained everything to me and booked me a follow up appointment. I was very impressed with the level of care I received. Thank you ;0)
Visited July 2023
Review titled The Limes Medical Centre
Replied on 31 July 2023
Dear Mrs Morris Thank you so much for the feedback and lovely to hear that the setting was positive and that the Doctor was able to support you. It is nice to have a variety of options for patients with respects to location. Kind regards Debbie Bodhanya Managing Partner
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Review titled Great appointment
Rated 4 stars out of 5
by Anonymous - Posted on 10 July 2024
Seen same day. Called in close to appt time no delays Very professional and kind Thorough plan for follow up treatment and all clearly explained.
Visited July 2023
Review titled The Limes Medical Centre
Replied on 20 August 2024
Thank you for your feedback. We are pleased that we were able to give you the care you needed at the time that you needed it. Our acute care/ on the day team has been expanded so it's good to hear that it is working well. Many thanks Debbie Bodhanya Managing Partner
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Review titled Fantastic service
Rated 5 stars out of 5
by Lesley Brown - Posted on 26 July 2023
Today both my husband and I saw a trainee GP at the Epping Surgery, unfortunately today was her last day at the practice. She was on time, very kind and understanding in her approach, very informative about our problems. We each were given appropriate ex rays and blood tests and explained why the need to have them. In my husbands case he was given the appropriate antibiotics. I cannot rate the surgery high enough. Excellent on all counts.
Visited July 2023
Review titled The Limes Medical Centre
Replied on 26 July 2023
Thank you so much for the feedback Mrs Brown. We are fortunate to have a lovely team at the Limes and as a training practice we do have great GP Trainees. I will make sure that the GP registrar that you saw knows of your feedback. Thank you again Debbie Bodhanya, Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Simon Jon rawlinson - Posted on 06 July 2023
I was helped with my query at the Epping surgery by a new receptionist who was very polite and helpful and made me feel at ease . Great experience
Visited July 2023
Review titled The Limes Medical Centre
Replied on 19 July 2023
Many thanks for your feedback Mr Rawlinson. The receptionists do great job and it's not easy when you're new so this will mean a lot to the receptionist and also our Reception Manager. Kind regards Debbie Bodhanya Managing Partner
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Review titled Unable to book future appointments in Epping
Rated 3 stars out of 5
by Anonymous - Posted on 19 July 2023
I have a couple of ongoing issues I need to discuss with a doctor which I admit I have been putting off due to busy work / life but I finally called yesterday to try and make an appointment. I was told that I wouldn't be able to see a doctor in Epping Limes for the foreseeable as there are no appointments available on the system. I work from home and with school holidays approaching need to arrange for childcare/ convenient time while I visit a doctor (would prefer my daughter didn't attend with me). I was only given appointments that were at Theydon Bois or North Weald - just two or three times next week which didnt work and when I asked if I could book a few weeks further out at Epping to get a suitable time I was told this isn't possible. I then tried to book my health check and was again told that there were no appointments at Epping available. I understand that I could call on the day and get an appointment in the morning but 8.30 is probably the busiest time of my day and like most people I need to plan ahead. I left the call without an appointment. We have only been with Limes a short while due to a house move and to date I've had only positive experiences with the doctors here especially with the care of my daughter. However to not have a system where I can book an appointment at a suitable time a couple of weeks out at my local surgery seems ridiculous.
Visited July 2023
Review titled The Limes Medical Centre
Replied on 19 July 2023
Thank you for your feedback and I am glad to hear that your experience of our clinical care has been good. With regards to appointments we generally book nurses, clinical pharmacists and all allied health professionals up to 4 weeks in advance. Our GP's offer both on the day acute and routine appointments as well as routine appointments up to 2 weeks in advance. I see that you were offered GP's appointments next week at North Weald and Theydon Bois but these did not suit your schedule. We do also offer Saturday appointments in Epping and we do have health check appointments for this week so I am sorry if that was not offered to you. Demand on all appointments is very high and so we may not be able to offer your first choice of time and branch but we always try to signpost and offer options. I am very happy to discuss in more detail on the telephone and my direct line is 01992 566555 Kind regards Debbie Bodhanya Managing Partner
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Review titled Brilliant service
Rated 5 stars out of 5
by Tavina Russell - Posted on 04 August 2023
Had a mole/tag removed lovely ladies very professional did their job well nothing more to say though not my surgery treated me with respect and professional throughout
Visited July 2023
Review titled The Limes Medical Centre
Replied on 07 August 2023
Dear Ms Russell I so glad that we could help with your minor surgery treatment. Thank you for taking the time to let us know that it all went well. Kind regards Debbie Bodhanya Managing Partner