The Lewisham Care Partnership
56-60 Loampit Hill, Lewisham, London, Greater London, SE13 7SXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Lewisham Care Partnership.
Reviews
-
Review titled Negligent Administrative Handling and Total Lack of Urgency
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2025
We have had an extremely frustrating and distressing experience with St John’s Medical Centre. My partner urgently needs to access private diagnostic care due to a potentially serious health condition, and her private health insurer (Vitality) requires a standard NHS GP form confirming no pre-existing conditions. Our private GP completed their part of the form in minutes. However, despite this being a simple administrative task, the practice has now stated it may take up to four weeks to complete. This delay is not only excessive – it is dangerous, given the possible underlying diagnosis. We’ve also been given conflicting information by different members of staff, including being told the forms had been lost. When I visited the practice in person, I encountered a rude and dismissive receptionist, who made no effort to understand or address the urgency of the situation. Shockingly, we were then told the delay is due to a single administrator who appears to be solely responsible for handling these requests. If one non-clinical staff member can block access to care, it speaks to a serious lack of operational resilience and oversight. We are doing everything we can to avoid burdening NHS services by pursuing private care – yet we are being actively obstructed by the very system we’re trying to step aside from. This has been a deeply upsetting experience, and I hope this feedback prompts a serious internal review of your processes.
Visited April 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled Brilliant performance/service
Rated 5 stars out of 5
by Robert Campbell - Posted on 16 April 2025
This message is just to commend the phenomenal service performed by the burse on16 April 2025. I suffered a deep laceration to my toe and was very concerned about the bandage review due to the time it had been applied and the potential to open the wound or cause much pain when performing the task. The nurse was such a pleasant personality and kept me assured whilst she took her time to ensure the task was performed correctly and free of pain/anxiety - way way beyond her professional responsibility. She definitely needs to be commended for her ‘soft skills’ as well as her hands on nursing skills. Beyond perfect service and extremely appreciated by myself. Please be sure to note this and raise any any performance review, which I know she will have no problem in satisfying and where promotion is considered. Thanks very much for this opportunity to feedback. Very best…. Robert Campbell
Visited April 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled Useful info, explained well
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2025
The doctor , gave lots of useful info about my specific doubts today and explained things in detail, very clear prescriptions. Good.
Visited April 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled Supportive doctor
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2025
The doctor was super clear and patient. The whole consultation felt attentive and encouraging. Very good doctor.
Visited April 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled Very good practice i
Rated 5 stars out of 5
by Nicola lobban - Posted on 23 April 2025
I was happy with my visit. The nurse explained my situation, before I did want to take my medication because no one did explained it to me. I will definitely start taking my medication.
Visited April 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled Great client care
Rated 4 stars out of 5
by Miguel - Posted on 30 April 2025
I came and saw the doctor for a check up of my intimate area. The doctor I dealt with remained calm, clear and concise. Understood my situation and answered my questions effectively, creating understanding without worry. He’s a great doctor.
Visited April 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled Great nurse experience
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2025
I had a lovely experience with a nurse today while having my smear. She was very bubbly, reassuring and supportive. She explained everything very well and took my mind off the procedure. I always have lovely experiences with this nurse over the years and my whole family has also benefitted from her kind, patient, bubbly and bright personality. We all end up laughing and feeling happy under her care. She has a very special way with people and I hope she stays with this practice. Thank you!
Visited April 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled Great Nurse
Rated 4 stars out of 5
by Paulina Richards - Posted on 05 March 2025
I visited St John’s Medical Centre today (5/3/2025) where I saw a lovely Nurse; it was my first time meeting her and I really liked her warm, kind and caring manner which put me at ease before my procedure so I would just like to say “Thank-you!”
Visited March 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled The doctors are all good. Administration poor.
Rated 3 stars out of 5
by Jan Flavell - Posted on 25 February 2025
I need to request blood tests three times a year due to ongoing treatment. I am housebound and need them to be carried out by a district nurse. I request an appointment with an GP and have one with the usual two week wait. The blood tests are, I’m told, then ordered. That is where it goes wrong. I have to make an absolute minimum of twelve more phone calls to try to find out why no blood tests take place. The district nurses tell me repeatedly that they have not received any blood requests for me. I repeatedly ring the surgery and am told it will be done. It is now a month since I was told it had been sorted out. It still hasn’t. I ring three or four times a week with no progress. This happens every single time I need a blood test. It is more than frustrating. Also after an appointment with the practice pharmacist I was prescribed a new medication that would be sent to my local pharmacy for delivery the next day. That was a week ago, no prescription has yet been sent to the pharmacy. I have made another four phone calls about this, no joy. It’s stressful and exhausting. We all know how long it takes to get through, I understand that, but to have to endlessly follow things up is not productive. Why does this happen? What if a blood test is urgent? What then?
Visited February 2025
The Lewisham Care Partnership has not yet replied.
-
Review titled Excellent intuition
Rated 5 stars out of 5
by Claudette Oliver - Posted on 18 December 2024
I had a medical emergency on this day for my sister. The call vack for that day had already reached its capacity. But for the quick thinking of a member of staff my sister would have died. This member of staff went above and beyond her work duties. We owe my sisters life to her. I have since visited the St John's practice after the event and came across another member of staff who also went above and beyond their work duties..It is staff like these that help to look after and support the patients. I just wanted the Lewisham care partnership to know how I have benefited since several practices have joined together. The name stand to reason. Thank you all for your joint efforts.
Visited December 2024
Review titled The Lewisham Care Partnership
Replied on 07 January 2025
Dear Claudette Oliver, Thank you for sharing your experience with us. We are deeply moved by your account and incredibly grateful to hear about the life-saving actions of our team during your sister’s medical emergency. It is truly heartening to know that our staff’s dedication and quick thinking made such a significant difference. We are equally pleased to hear about your positive experience with another member of our team during your visit to the St John's practice. It is inspiring to see our staff's commitment to going above and beyond to support our patients and their families. Your kind words affirm the purpose behind The Lewisham Care Partnership and our goal to provide collaborative, compassionate care. We will make sure to share your gratitude with the team members involved, as feedback like yours encourages us to continue striving for excellence. Thank you again for taking the time to acknowledge our efforts. We wish you and your sister the very best in health and well-being. Kind regards, Complaints Hub The Lewisham Care Partnership