The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Leckhampton Surgery.
Reviews
-
Review titled Hours of frustration
Rated 1 star out of 5
by Steve - Posted on 23 May 2024
Try to book appt via website - only blood tests, contraception and mental health listed as available, with none in next 16 weeks. Phone surgery, long unavoidable introduction, advice to use online services (see above), stay on line 7th in queue, 6th, 5th, 4th, 3rd ( it’s now been 25 minutes) then cuts to ringing tone but never answered. Dial in again, long message etc etc, then , wow, 1st in queue, then cuts back to seemingly endless ringing tone. Hang on for over 5 minutes before eventually answered. If the ringing tone is set to occur whilst waiting for previous caller to be dealt with (possibly 6 minutes or so) then this could be explained to the caller, who might then know to hang on still longer, and not assume failure and ring off, only to start again. If it is truly a failure then system needs sorting. After extensive explanation and questioning of my Parkinson’s situation I am eventually granted a GP appt needed to seek referral to a Specialist.
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 29 May 2024
Good Afternoon We are sorry you are having difficulties getting through to us on the phone. We have been told by our phone suppliers that the queue is held in the cloud and when you get to No1 (next inline for an answer) you are then allocated a phone line, which is why it changes to a ringing tone. We have questioned this before and be told that is how the system we have works. We will ask the question again. We do ask our Patient Advisors to keep the calls as short as possible but this is sometimes difficult. GP appointments are released daily for advance booking at 10am. They do get snapped up very quickly though. It is also easier to get a GP call if you do not require a particular GP. All our clinicians will have access to your full notes. Apologies once again Kind Regards Leckhampton Surgery
-
Review titled Excellent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Really appreciated the face to face appointment and achieved a positive outcome and a way forward to deal with my sciatica
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 02 May 2024
Dear Patient Thank you for your positive review. We are so glad we could be of help and wish you back to full health soon Leckhampton Surgery
-
Review titled Thorough practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
A thorough review of my symptoms with explanation given about the way forward. An on time appointment
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 17 May 2024
Good Morning Thank you for your feedback. We very much appreciate the effort taken to say you are pleased. It gives all our staff a boost in these busy times for the NHS. Kind regards Leckhampton Surgery
-
Review titled Excellent doctor
Rated 3 stars out of 5
by Dave - Posted on 13 May 2024
The doctor was very pleasant, courteous and caring. She listened carefully to whatever I had to say, and responded in a sensitive, re-assuring and very helpful way. I could not have had a better service, thank you so much.
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 13 May 2024
Thank you so much for your review. We are so happy you are pleased with our service. All our staff both Clinical and administrative really do get a boost by reviews such as these thank you Leckhampton Surgery
-
Review titled Above and beyond
Rated 5 stars out of 5
by Paul Greene - Posted on 01 May 2024
If there was a top ten of doctors he would be in the top one listened to what I had to say made sure I understood what was happening overall a top notch service
Visited May 2024
Review titled The Leckhampton Surgery
Replied on 02 May 2024
Good Morning Thank you for your encouraging review. We very much appreciate it and hope you are feeling better soon Kind Regards Leckhampton surgery
-
Review titled Compassionate gp
Rated 5 stars out of 5
by Jane Ashworth - Posted on 10 April 2024
Dr I saw at 9 am was exceptionally kind- a great listener and really interested and concerned. I would definitely choose to see him if I needed to see a doctor.
Visited April 2024
Review titled The Leckhampton Surgery
Replied on 11 April 2024
Thank you for your kind words. Glad we could be of help to you. Reviews like this do really give our staff a boost Kind Regards Leckhampton Surgery
-
Review titled A bit late in my review
Rated 3 stars out of 5
by Malcolm Lees - Posted on 30 April 2024
When admitted I was with the Doc for minutes, but had time to ask about the letter from late '22 regarding changes to booking appointments etc to confirm they where still relevant, as I could not connect with the booking system. Confirmed ok except via NHS, see Reception on way out to obtain a new password, which I did, having joined a queue of 4. All good eventually.
Visited April 2024
Review titled The Leckhampton Surgery
Replied on 30 April 2024
Dear Mr Lees So glad we could help you. We do release appointments online at 10am each morning for patients to book in advance. Thank you for taking time to leave a review Kind Regards Leckhampton Surgery
-
Review titled They all really care
Rated 5 stars out of 5
by Marcus Bosano - Posted on 15 April 2024
I had an appointment today with a doctor I have never met but have previously spoken to on the phone. On the phone he was caring, compassionate and really helped me. In person these characteristics were in plain evidence. I have never had a bad experience with the doctor or the nhs - that we are asked to leave feedback now sort of bothers me. The medical teams I have seen have all been wonderful and it’s clear to me they do the job because they care and want to help. I couldn’t be more grateful.
Visited April 2024
Review titled The Leckhampton Surgery
Replied on 16 April 2024
Good Morning Thank you for your kind words. Feedback does boost the morale of the surgery but it is now in our contract that we have to seek feedback from our patients officially. Thank you for taking the time to feedback once again, it is very much appreciated. Kind regards Leckhampton Surgery
-
Review titled Lucky I’m with Leckhampton Surgery
Rated 5 stars out of 5
by Sandra - Posted on 27 April 2024
Dr from Levkhampton surgery phoned me late this evening to give me the results of my test (clear) and was good news for me . he apologised it took so long but there was no need as they are busy. I also had my regular Covid jab today (via the surgery txting me to make appt. very well organised, so Thank you.) I’m 80 next year & have faith in this team. The Drs nurses & receptionists @ Leckhampton surgery are the best Better than all the rest So when I give you a call thank you one & all
Visited April 2024
Review titled The Leckhampton Surgery
Replied on 29 April 2024
Thank you so much your kind review is a boost to all out staff. We appreciate your taking the time to say this The whole team at Leckhampton
-
Review titled Great practice
Rated 5 stars out of 5
by Janice Smith - Posted on 26 April 2024
After ringing reception early I was dealt with promptly and received a GP phone call within 10 mins. Good service
Visited April 2024
Review titled The Leckhampton Surgery
Replied on 29 April 2024
thank you for your review. We very much appreciate you taking the time to leave these kind words The Leckhampton Team