The Lawson Practice - Ratings and reviews
Reviews
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Review titled Too many mistakes by reception/admin staff
Rated 2 stars out of 5
by A.K. - Posted on 03 April 2024
I am not myself a patient at this GP surgery but my disabled friend, whom I am looking after, is registered there. Mistakes caused by reception/admin staff are not rare. I don’t know if it’s the new system or incompetence of some staff or both causing it. For example, if a GP orders a blood test to be done for my disabled friend, and I tried to book a blood test appointment, but reception staff said they can’t see anything on the system that a blood test is due, I have to say there is something very wrong. Finally my disabled friend received a call today from a senior reception staff saying that a blood test actually needs to be done, but she could not explain why another staff could not see it on the system. This is only one example, there were also other errors and/or mistakes in the past. I have to say the new system is also more time-consuming and confusing. Nothing straightforward with it.
Visited March 2024
The Lawson Practice has not yet replied.
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Review titled Bad communication
Rated 3 stars out of 5
by Anonymous - Posted on 05 February 2024
Had a blood test on 22.1.24 and had a miss call on 26.1.24 I return the call and enquire about my blood test results reception could not tell me much but said she would get someone to call but I had already put in a on. Line request no one contacted me I put in a 2nd one I made contact at least 3 times just for blood results when you put in a online request should take 24hrs for someone to get in touch no one did finally I got a online consultation after trying at least 4 times very poor service no communication.
Visited January 2024
The Lawson Practice has not yet replied.
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Review titled Smear Test and choice of speculum
by Ninsd95 - Posted on 22 January 2024
The staff member was performing a smear test and the speculum they used scratched all my insides, I was in pain so asked them to remove it. I asked to have look at the size of it and it was huge, something that should be used on women that have had children. Not all women! It was fair to big for me - I would like to be given a choice of size and the option of plastic or metal. Re Booked an appointment for today and had the choice of a smaller one as I’d asked and explained what happened. The smear test was done painlessly. We should have the choice of the size - I’m being told the larger one is being used as standard. This is not on at all, it’s far too large for certain people and needs to be changed.
Visited January 2024
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled Caused a lot of inconvenience
by Mjn175 - Posted on 01 December 2023
Arrived 15 minutes early and was told incorrectly I was in the wrong place. I then had to come back, having gone to another practice and been turned away there, wasting time walking to and fro. I was then bluntly told to wait upstairs with no specific instructions of where to go, of when I would be seen or by whom. I waited for 40 minutes without being called, and then went downstairs to ask what was happening. They then said nobody was actually at the practice and I should call the number given on my confirmation email. I am currently waiting on the phone line to understand what has happened. This has taken a whole morning out of my busy job and caused a lot of inconvenience to come here, as this is not especially near my house.
Visited November 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled Quick appointment & referral
by Unknown42 - Posted on 06 October 2023
Had an unusual change to my body and contacted the surgery using the online form. Within 2 days I had an appointment. At my appointment my GP was super thorough and took time to listen and ask questions. A day after my appt I received a text to confirm that the referral to a local hospital for checks has been completed. Really appreciate the support and speed with which my physical health concern was actioned.
Visited October 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 08 October 2023
Hi, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had such a positive experience at our GP surgery. It is very encouraging to know that you felt listened to and cared for during your appointment. We aim to provide thorough and compassionate care to all of our patients. Thank you for recognizing the efforts our team made to respond quickly to your health concern, schedule an urgent appointment, and facilitate the referral process. Please do not hesitate to reach out if you need anything further. We look forward to continuing to provide you with excellent care.
Provided by Care opinion
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Review titled Flu and covid jabs
by Rence - Posted on 09 October 2023
I had both at my appointment. Staff and drs were very helpful, explained everything, had both jabs and was back out in 15mins, well done !
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled An efficient practice
by Laylow - Posted on 20 October 2023
I think people would have less to complain about on the NHS if all clinics operated as efficiently as the Lawson Practice.
Visited October 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 22 October 2023
Thank you for your feedback. We are glad to hear that you had a positive experience at the Lawson Practice. Our team is committed to providing high-quality care and services to our patients. If you have any further feedback or suggestions, please do not hesitate to contact us. We value your input and look forward to hearing from you again.
Provided by Care opinion
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Review titled Efficiency
by TCL - Posted on 24 October 2023
I telephoned at 3.30pm, saw a doctor at 4.30pm, got a referral notification by 6.30pm and an appointment booked in 2 weeks later at the hospital. I do not know if there is anything wrong with me as such but the speed and efficiency of the Lawson Practice is remarkable. Thank you
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled No gel in any of the hand sanitisers
by I can speak English - Posted on 03 November 2023
I was told by the staff member on the desk to go up stairs for my appointment so I did, and then someone called a number of names out and asked me who I was. I said my name and they said I was not on the list. I told them I was just sent up and they said no I wasn't - and that I should go down and talk properly and slowly and explain my self better. Also for a doctors surgery to have no sanitizer in any of there bottles is very bad.
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled How do you get an appointment?!
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
The clinical staff here have always been really great-professional, reassuring, efficient. But the system to book an appointment is honestly dreadful! "Fill out this online form-but only during certain hours of the day" "Actually we can book that over the phone-oh no we can't, its on a different system" I've tried to book 2 routine but time sensitive appointments this week and still don't have either. How are people meant to access basic healthcare with all these hurdles?!
Visited October 2023
Review titled The Lawson Practice
Replied on 22 October 2023
Thank you for your valuable feedback about your experience at the Lawson Practice. We appreciate your kind words about our clinical staff and their professionalism. We apologize for the difficulties you've faced while trying to book appointments. Let me clarify: Our online booking system is designed to offer convenience - (request an appointment, sick note prescriptions, etc) but we understand it has limitations (it is not accessible to everyone). You can certainly call the practice or come in person to book an appointment, and we have experienced staff available to assist you. Our primary goal is to make healthcare easily accessible to all our patients, and we appreciate your feedback in helping us improve our services.
Provided by Care opinion