The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service by receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2025
Recently I visited the practice for a few things and the reception nazuma was extremely helpful and polite unlike some of the receptionist who rude and abrupt. She was very patient with me and helped me with getting my medication the very same day and sorted out blood test queries which I tried to book on a numerous occasion but there was something wrong with the request not available??.
Visited May 2025
Review titled The Jubilee Street Practice Ltd
Replied on 16 May 2025
Dear Patient, Thank you for taking the time to share your recent experience at our practice. We are very pleased to hear that Narzuma was able to support you in a helpful, polite, and patient manner. Your positive feedback will be shared with her and the wider team, as it serves as a valuable reminder of the importance of delivering high-quality and compassionate care to all our patients. We are, however, concerned to learn of your previous difficulties in booking a blood test and the inconsistent experiences you’ve had with our reception team. Please accept our sincere apologies for any inconvenience or distress this may have caused. We have had several issues recently with Internet and even power outages which has impacted our ability to generate blood test forms, however, we will use your feedback to reinforce our expectations regarding professional conduct across all staff. Thank you once again for bringing this to our attention. Your feedback is important in helping us improve our services. Kind regards, Kamal Chief Operating Officer
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Review titled great service
Rated 5 stars out of 5
by Rickie McDonagh - Posted on 22 May 2025
Amazingly pleasant nurse put me at ease and was very gentle with my wound. Had a nice experience, and would recommend to anyone.
Visited May 2025
Review titled The Jubilee Street Practice Ltd
Replied on 22 May 2025
Dear Rickie McDonagh, Thank you for your kind feedback. We are pleased to hear that you had a positive experience and felt well cared for by our nurse. It is always encouraging to know that our staff are able to provide a reassuring and gentle service, especially during potentially uncomfortable procedures. Your recommendation is greatly appreciated and will be shared with the team. Kind regards Kamal Chief Operating Officer
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Review titled On the right track
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2025
On my recents two visits the Practice, the Practice Manager has been outstanding. She has excelled in her knowledge.
Visited May 2025
Review titled The Jubilee Street Practice Ltd
Replied on 12 May 2025
Dear patient, Thank you for your kind feedback. We are very pleased to hear that your recent visits to the Practice were positive and that a member of our team provided you with outstanding support. We take great pride in delivering a high standard of care and service, and it is always encouraging to receive such recognition. Your comments will be shared with the team, as they serve as a valuable reminder of the positive impact our staff can have on patient experience. Kind regards, Kamal Chief Operations Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2025
I had appointment for my diabetes review today. She was excellent and explained everything properly to me. I would like to see her again in future.
Visited May 2025
Review titled The Jubilee Street Practice Ltd
Replied on 23 May 2025
Dear Patient, Thank you for your positive feedback. We are pleased to hear that your diabetes review appointment went well and that you felt well-informed and supported. It is always encouraging to know that our staff are providing a high standard of care. We will ensure your comments are shared with the clinician involved. Kind regards, Kamal Chief Operating Officer
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Review titled Great phlebotomist
Rated 5 stars out of 5
by Jessie Millea - Posted on 09 May 2025
Had a good experience when taking blood. Nikki was very patient with my mum and got her blood easily. Mum had a bad experience last time so was very anxious but luckily no problems this time. Thank you Nikki.
Visited May 2025
Review titled The Jubilee Street Practice Ltd
Replied on 09 May 2025
Jessie Millea, Thank you very much for your kind feedback. We are pleased to hear that your mother had a positive experience during her recent blood test. It is especially reassuring to know that Nikki was able to help your mother feel more at ease following a previous difficult experience. We will make sure that your appreciation is passed on to Nikki—kind words like yours mean a great deal to our team. Thank you again for taking the time to share your experience. We are committed to providing compassionate, high-quality care and are glad this was reflected in your visit. Kind regards, Kamal Chief Operating Officer
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Review titled Good practice
Rated 5 stars out of 5
by Rahela - Posted on 14 May 2025
The staff are helpful and polite Doctors do respond adequately via phone call, getting a face to face appointment is difficult and I believe this could be improved.
Visited May 2025
Review titled The Jubilee Street Practice Ltd
Replied on 15 May 2025
Dear Rahela, hank you for your feedback — we’re pleased to hear that you’ve found our staff to be helpful and polite, and that our doctors have been responsive over the phone. We also appreciate your comments regarding the difficulty in securing face-to-face appointments. We recognise that this is an area that needs improvement, and we are actively reviewing our appointment system to better balance demand across all types of consultations, including in-person appointments. Patient feedback is invaluable in helping us identify where changes are needed, and we thank you for taking the time to share your experience. Kind regards, Kamal Chief Operating Officer
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Review titled Subarna was incredible
Rated 5 stars out of 5
by Kathryn - Posted on 22 May 2025
I had an appointment this morning with a nurse (won’t let me name) and she was absolutely amazing! She was extremely kind and attentive, and despite being extremely nervous when it comes to blood tests she made the whole experience completely calm and I didn’t feel anxious at all as I normally would. Can’t recommend enough!
Visited May 2025
Review titled The Jubilee Street Practice Ltd
Replied on 22 May 2025
Dear Kathryn, Thank you for your kind feedback. We’re so pleased to hear that your appointment went smoothly and that our healthcare assistant made you feel calm and comfortable throughout—especially during a procedure that can often cause anxiety. It’s wonderful to know her kindness and attentiveness made such a difference. We’ll be sure to pass on your lovely comments to her. Thank you again for your recommendation. Kind regards, Kamal Chief Operating Officer
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Review titled Lack of Listening Led to Unnecessary Pain
Rated 2 stars out of 5
by Edmarcio Ribeiro - Posted on 14 April 2025
I’m extremely disappointed with the experience I had this morning during my blood test at the GP practice. I clearly explained to the healthcare professional that I know from past experience where my good vein is and pointed it out. However, she insisted on using a different spot, ignoring my input completely. As expected, she was unsuccessful in her first attempt. She then went deeper with the needle, which caused unnecessary pain. I asked her to use a butterfly catheter—a standard request for situations like mine—but she questioned why, and continued to rely on her own method. It ended up taking her three attempts to finally take the blood, leaving my arm sore and burning. This was not only physically painful but also frustrating. Her overconfidence and unwillingness to listen to the patient shows a serious lack of respect and professionalism. It’s concerning to think how she might treat someone more vulnerable, like an elderly person who isn’t as able to speak up for themselves. She needs to refresh her skills and, more importantly, learn to listen to patients. It’s not just about technique—it’s about care, communication, and trust. I left feeling hurt, ignored, and upset, and I hope this feedback is taken seriously.
Visited April 2025
Review titled The Jubilee Street Practice Ltd
Replied on 14 April 2025
Dear Edmarcio Ribeiro, Thank you for taking the time to share your experience with us. We are very sorry to hear about the discomfort and distress you experienced during your recent blood test, and we want to assure you that your concerns are being taken seriously. It is deeply concerning to hear that you felt ignored and in pain during your appointment, and that your reasonable requests were not listened to. We understand how important it is for patients to feel heard, respected, and safe during any procedure. Your feedback highlights areas that are essential to the care we aim to provide—particularly communication, patient involvement, and sensitivity during clinical procedures. We will discuss this matter directly with the staff member involved to understand more about what happened. In addition, we will reflect on whether there are any gaps in training, particularly around listening to patients and adapting techniques based on individual needs and experiences. Thank you again for raising this with us. Feedback like yours is vital in helping us improve the way we deliver care. Please be assured that we will take appropriate steps to ensure this situation is addressed and to prevent similar experiences in the future. Kind regards Kamal COO
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Review titled Efficient friendly safe practice
Rated 5 stars out of 5
by Sue Mansfield - Posted on 24 April 2025
Excellent service, The online triage works really well, swift response when needed. the use of text to update medicines which don’t need a phone call Efficient and thorough . The link with the pharmacy strong. The back office supporting clinicians for appointments works well. The ability to book appointments online for simple blood tests by clicking on a link excellent . The clinicians are friendly, approachable, compassionate and clearly updated in their fields. The referrals on our swift. Thank you so much you are an excellent team. If I lived here, I’d like to work in such a well managed environment..
Visited April 2025
Review titled The Jubilee Street Practice Ltd
Replied on 24 April 2025
Dear Sue Mansfield, Thank you so much for taking the time to share such positive and thoughtful feedback. We are truly pleased to hear that you’ve found our services efficient and well-coordinated — from the online triage system and appointment booking process to our communication with local pharmacies. It’s great to know that these systems are working as intended to make your experience smoother and more accessible. Your kind words about our clinicians and support staff are especially appreciated. We strive to provide compassionate, patient-centred care and to ensure our team remains well-informed and responsive to individual needs. It’s also encouraging to hear that the referral process felt swift and seamless. Feedback like yours not only motivates our team, but also helps us to continuously improve and build on what’s working well. We're honoured by your comment about our team environment — and should you ever live locally, we’d certainly welcome your interest in joining us! Thank you once again for your support and encouragement. Warm regards, Kamal Chief Operating Officer
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Review titled Great and excellent p4ofessional practicw
Rated 5 stars out of 5
by Johnson Agyiri - Posted on 03 April 2025
Staff were very helpful and doctors are all excellent people and attended to me well at the practice. receptionists and others are all excellent people.
Visited April 2025
Review titled The Jubilee Street Practice Ltd
Replied on 04 April 2025
Dear Johnson Agyiri, Thank you for your kind feedback. We are very pleased to hear that you had a positive experience at the practice. Your comments about our doctors, reception team, and other staff members are greatly appreciated. We are committed to providing a high standard of care and service, and it is encouraging to know that this was reflected in your visit. Your feedback will be shared with the team as it serves as a great motivation to continue delivering excellent patient care. Kind regards Kamal COO