The Jubilee Street Practice Ltd - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
Doctors and stuff are all excellent. I am very happy that I joined them and that they have kindly accepted me. Nothing bad to say about them
Visited September 2023
Review titled The Jubilee Street Practice Ltd
Replied on 22 September 2023
Dear patient, Thank you for sharing your positive feedback with us. We greatly appreciate your kind words. We are committed to providing excellent care to all our patients, and we are delighted to hear that you are happy with the service you have received. If you have any further feedback or suggestions, please do not hesitate to let us know. Your input helps us continue to improve our services for everyone we serve. Wishing you good health! Kamal Senior Management Team
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Review titled Fantastic service: prompt, professional and approachable
Rated 5 stars out of 5
by CASibley - Posted on 21 September 2023
I was discharged late evening from RLH following day surgery. I was given a bag containing my discharge notes which I was in no state to read, a few dressings and sachets of water. I felt totally lost and disorientated. I called Jubilee Street the next morning and from that first point of contact I have recieved the most excellent care and support. Without exception everyone who has dealt with me has been thoughtful, polite and infomative, always taking the time and trouble to sort out issues as they have arisen I am currently under the regular care of a practice nurse who provides excellent guidance on the teatment of my wound which is taking a considerable time to heal. She is positive yet also realistic in managing me and my expectations. Her advice is clear and very helpful, and I am given all of the supplies I need to see me through til my next appointment. Also she ensured that I recieved my flu and shingles jabs on my last visit so I didn't have to make any additional appointments which was most welcome. I could not possibly ask for more.
Visited September 2023
Review titled The Jubilee Street Practice Ltd
Replied on 25 September 2023
Dear CASibley, Thank you for taking the time to share your experience with us following your day surgery at the Royal London Hospital and your subsequent care at Jubilee Street GP Practice. Your feedback is invaluable to us, and we appreciate your kind words. We are sincerely sorry to hear about the initial disorientation you felt upon discharge from RLH. We understand how important it is to ensure that patients have a smooth transition from the hospital to their ongoing care, and we appreciate your patience and understanding during this process. It is heartening to know that your experience with Jubilee Street has been positive and that you have found our team to be thoughtful, polite, and informative. Our goal is to provide excellent care and support to all our patients, and your feedback reaffirms that we are on the right track. We are delighted to hear that you are receiving excellent guidance from our practice nurse regarding the treatment of your wound. We understand that wound healing can be a challenging process, and our nurse's positive yet realistic approach is aimed at providing you with the best possible care. Your appreciation of her clear and helpful advice is noted, and we will continue to support you throughout your recovery journey. Furthermore, we are pleased that you were able to receive your flu and shingles vaccinations during your last visit, reducing the need for additional appointments. Streamlining your care is one of our priorities, and we are glad that this convenience was appreciated. Once again, thank you for your feedback, and please do not hesitate to reach out if you have any further questions or concerns. Your well-being is our top priority, and we are here to assist you every step of the way. Wishing you a swift and complete recovery. Kamal Senior Management Team
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Today I saw a phlebotomist for blood test, she was very friendly and completed it very efficiently I didn't even feel the needle go in. Secondly I saw the nurse who was lovely and put me at ease and I was in and out in no time with no issues . I would like to thank both for their pleasant friendly nature, it really goes a long way .
Visited September 2023
Review titled The Jubilee Street Practice Ltd
Replied on 08 September 2023
Dear patient, Thank you for taking the time to share your positive feedback about your recent visit to our GP practice. We appreciate your kind words regarding our phlebotomist and nurse. It's wonderful to hear that your experience was pleasant and efficient. Providing friendly and professional care is a priority for us, and your feedback serves as valuable encouragement to our team. We are here to ensure that your healthcare experience remains a positive one, and we look forward to continuing to serve you in the future. If you have any further comments or suggestions, please feel free to share them with us. Wishing you good health! Kamal Senior Management Team
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Review titled Friendly and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2023
Always receive a fast response (typically same day mostly within an hour or so of submitting an econsult.) Reception are friendly and knowledgeable and the doctors and nurses are friendly, caring and show genuine interest and concern
Visited June 2023
Review titled The Jubilee Street Practice Ltd
Replied on 26 June 2023
Dear Patient, We are committed to providing prompt and efficient care to all our patients, and it's gratifying to hear that you have consistently received a fast response, often within an hour of submitting an e-consult. Our reception team takes pride in being friendly and knowledgeable. They play a crucial role in ensuring that your experience with us begins on the right note. We strive to create a welcoming environment where patients feel comfortable and cared for right from the moment they walk in or reach out to us digitally. I'm particularly delighted to hear that our doctors and nurses have shown genuine interest and concern during your visits. Compassion and empathy are core values at our practice, and we make it a priority to provide personalized care to each individual. Knowing that you felt the friendliness and caring nature of our medical professionals validates our commitment to delivering high-quality healthcare. Your feedback serves as a great motivation for our team to continue their excellent work. We are dedicated to maintaining the standard of care that you have come to expect from us. If there's anything else we can do to enhance your experience or if you have any suggestions, please feel free to reach out. We are always open to feedback from our valued patients. Wishing you good health. Kamal Senior Management Team
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Review titled Best practice in Tower Hamlets
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
All staff are really friendly and helpful. GPs always call back, are very empathetic and take time to listen to you and explain things clearly. I couldn't ask for a better practice.
Visited June 2023
Review titled The Jubilee Street Practice Ltd
Replied on 27 June 2023
Dear patient, It's wonderful to hear that you have had such positive experiences with the staff and general practitioners at our practice. Friendly and helpful staff who take the time to listen and explain things clearly are essential for providing quality healthcare. Empathetic GPs who prioritize patient care can make a significant difference in the overall experience for patients. A practice that embodies these qualities is definitely something that we strive for. It's important to acknowledge and appreciate the efforts of healthcare professionals who go above and beyond to ensure patient satisfaction and well-being. Wishing you good health! Kamal Senior Management Team
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Review titled Lovely, welcoming people
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
My clinician was punctual, kind, and a true delight. I have absolutely nothing negative to say about her, the practice in general, or the staff in particular. So my only negative comment has nothing to do with her at all; she was great. But I do think that 5-year intervals for check-ups isn’t necessarily sound medical practice, particularly with an aging population. I’d love to see data which would support this practice and I do wonder whether this isn’t simply a symptom of a medical system without enough resources to support more frequent, routine, preventive visits.
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 17 May 2023
Dear patient, Firstly thank you very much for taking the time to help us with your lovely feedback about a specific clinician and the practice in general. We are however sorry to hear that it seems like you have had to wait 5 years for perhaps some form of check-up. Sadly without more specific information such as age, gender, any long term conditions etc we are unable to comment on what if any check-ups you require and at what intervals. For example a female aged between 50 - 65 should get offered a routine smear test every 5 years, but might be sooner if previous tests have indicated. Or someone over the age of 40 should be offered an NHS health check, but not if diabetic as they would receive the same / similar diagnostics during their diabetes annual care review. If you wish to discuss a specific check-up that you perhaps should have had, then we would love to hear from you, so we can work out what happened and how we might have missed any opportunities for preventative education and diagnostic measures. In general we do have systems in place whereby we identify patients with certain criterions to be contacted for specific conditions. You can email us at nelondonicb.jubileestreetpractice@nhs.net, providing us with additional information such as your details and what check-up you should have had. Kind regards Kamal Senior Management Team
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
The reception team responded to my online request in 1hour and they arranged an in person appointment with my GP 2 hours later, which was very helpful and quick. Then, my amazing GP examined me thoroughly, asked me questions about my health holistically and took the time to listen to me and how I was feeling. I felt heard and supported by all today. Thank you!
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 15 May 2023
Dear patient, We are thrilled to hear that our team was able to provide you with such prompt, helpful, and attentive care. Our goal is always to provide the best possible care to our patients, and it's gratifying to hear that our efforts are appreciated. I will make sure to pass your feedback along to our reception team and GP, as it's always encouraging to hear positive comments from patients. It also helps us identify areas where we are excelling and areas where we can continue to improve. Thank you for taking the time to share your experience with us, and we look forward to continuing to provide you with the best possible care. Wishing you good health! Kamal Senior Management Team
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Review titled Listened
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2023
The doctor took time to listen and was helpful. She checked throughout call if she was understanding what I was saying and offered remedies that were helpful
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 05 May 2023
Dear patient Thank you for taking the time to share your positive experience with our GP practice. We are thrilled to hear that our doctor was able to listen attentively to your concerns and provide helpful remedies during your call. At our practice, we pride ourselves on delivering high-quality healthcare services to all our patients. Our doctors take the time to listen to our patients and understand their needs, in order to provide the best possible care and advice. We appreciate your feedback and look forward to providing you with the same level of care and attention in your future visits with us. Wishing you good health! Kamal Senior Management Team
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Review titled Excelent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
Thorough review of medical history and current health status. Received relevant information regarding cardiovascular risk.
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 16 May 2023
Dear patient, We are thrilled to receive your excellent review of our practice! Thank you for entrusting us with your medical care and for taking the time to share your positive experience. We place great importance on thoroughness when it comes to reviewing our patients' medical history and current health status. Our dedicated medical professionals take the time to listen attentively to your concerns, ensuring a comprehensive understanding of your unique health needs. By conducting a detailed assessment, we aim to provide you with the most accurate and personalized care possible. Furthermore, we are glad to hear that you received relevant information regarding cardiovascular risk. Our practice is committed to promoting preventive care and providing patients with the necessary knowledge and tools to maintain optimal heart health. We believe that education and proactive measures play a significant role in preventing cardiovascular issues and ensuring overall well-being. Wishing you good health. Kamal Senior Management Team
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Review titled Excelent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
Thorough review of medical history and current health status. Received relevant information regarding cardiovascular risk.
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 16 May 2023
Dear patient, We are thrilled to receive your excellent review of our practice! Thank you for entrusting us with your medical care and for taking the time to share your positive experience. We place great importance on thoroughness when it comes to reviewing our patients' medical history and current health status. Our dedicated medical professionals take the time to listen attentively to your concerns, ensuring a comprehensive understanding of your unique health needs. By conducting a detailed assessment, we aim to provide you with the most accurate and personalized care possible. Furthermore, we are glad to hear that you received relevant information regarding cardiovascular risk. Our practice is committed to promoting preventive care and providing patients with the necessary knowledge and tools to maintain optimal heart health. We believe that education and proactive measures play a significant role in preventing cardiovascular issues and ensuring overall well-being. Wishing you good health. Kamal Senior Management Team