The Jubilee Medical Practice - Ratings and reviews
Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2023
Rang for an emergency medication as I’d forgotten mine and we were away on holiday. The receptionist was exceptionally helpful. I got my medication just hours after our conversation. Thank you I am very grateful.
Visited May 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Thank you for taking the time to leave a positive comment about your experience when trying to get an emergency prescription. Our Patient Services Team will always do their very best to try and help our patients as much as they can, so thank you again for this wonderful feedback. I will be sure to pass on your comments to the team. Kind Regards, The Jubilee Medical Practice
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Review titled Brilliant service from the health practioner
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I had a telephone consultation today with the nurse practitioner who was more than helpful. She went through a whole series of questions with me before not only advising what she could offer medically at that moment but also created a plan for moving forward. I didnt feel rushed at all and had all my questions answered in a easy to understand way and I felt utterly listened to and well advised. I couldn't recommend highly enough. Thank you for your wonderful service!
Visited March 2023
Review titled The Jubilee Medical Practice
Replied on 28 March 2023
Thank you for taking the time to leave such a lovely comment on the NHS website regarding the care you received when speaking with our Nurse Practitioner. It is great to hear you had such a positive experience and you felt the nurse took the time to listen to you and advise you with a plan! We are very grateful for your positive feedback and I will be sure to pass your comments onto the nurse. Kind regards, The Jubilee Medical Practice
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Review titled Amazing Team
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2023
I went to have my forth IUD fitted and compared to all my previous experiences over the years at other GPs the team here were amazing. My body wouldn’t relax but the team were so patient and even though it took much longer than anticipated they didn’t give up and were so kind and checked my blood pressure several times ( no other doctor had done that before) gave me water and ensured I was completely ok before they let me leave. Thank you
Visited March 2023
Review titled The Jubilee Medical Practice
Replied on 16 March 2023
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience and the care you received from our clinical team was to a high standard and they were able to put you at ease during your procedure. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Great Nurse Vaccination Service and Travel Advice
Rated 5 stars out of 5
by Katie Leah - Posted on 24 January 2023
Fantastic treatment and advice received for my 17 year old son at his nurse vaccination appointment. Such excellent communication about what they were giving him and why and additional advice given. Leaflets given and follow up texts received with useful links. Thank you. A good experience goes a long way. Reception staff also very helpful in getting him booked in appropriately.
Visited January 2023
Review titled The Jubilee Medical Practice
Replied on 16 March 2023
Thank you for taking the time to leave such a lovely comment on the NHS website regarding the care and service your son received when attending his vaccination appointment. It is great to hear you both had a positive experience and the team were excellent in communicating the information that was needed and the reception team were efficient and helpful. We are very grateful for your positive feedback and I will be sure to pass your comments onto the rest of the team. Kind regards, The Jubilee Medical Practice
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Review titled Nurses are perfect
Rated 5 stars out of 5
by Clare West - Posted on 11 January 2023
The nurses team go above and beyond. I am an anxious person, everytime, the nurses show me compassion and are so lovely. They are the best.
Visited January 2023
Review titled The Jubilee Medical Practice
Replied on 16 March 2023
Dear Clare Thank you for taking the time to leave such a lovely comment about our fantastic nursing team! Our nurses all work extremely hard to ensure they are delivering an exceptional service to our patients, so thank you again for this wonderful feedback. I will be sure to pass on your comments to the team. Kind Regards, The Jubilee Medical Practice
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Review titled Great online app and process
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
Having recently had to request a sick note following surgery I wanted to say what a great process. No need to wait in a long telephone queue; with the NHS App I was able to provide details of my request and without having to travel to the surgery to collect it it was available. I know that this process may not be right for everyone but for me it was a great experience!
Visited November 2022
Review titled The Jubilee Medical Practice
Replied on 11 November 2022
Thank you for taking the time to leave a positive comment on the NHS website regarding using the NHS app. We are pleased this process was easy and straightforward and you were able to request your sick note with no problems, and also saved you a journey to the practice! Kind regards, The Jubilee Medical Practice
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Review titled Ordering my meds is a nightmare
Rated 3 stars out of 5
by Michael Naylor - Posted on 04 September 2022
Three times of asking for my prescription, filling out the form, going to reception and writing a letter but still I can’t get my regular prescription , going to reception I was only 4 days after my knee surgery, no prescription now for 6 days, I’ve run out
Visited September 2022
Review titled The Jubilee Medical Practice
Replied on 12 September 2022
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear you have not had a good experience with us when trying to order your medication. We would always recommend patients to speak to a member of staff directly if you are dissatisfied with the practice, in the hope we can resolve your issue as quickly as possible. We would encourage you to get in touch with the Patient Services Manager who would be happy to discuss this further with you. At Jubilee Medical Practice we strive to offer the best service to our patients every time and we welcome any feedback to help make our practice a better place. We hope you have a better experience with us in the future. Kind Regards, The Jubilee Medical Practice
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Review titled Supportive, knowledgeable and kind
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2022
I would love to give a big shout out to the nursing team, including the health care assistants. During a stressful appointment today they went above and beyond to put my mind at ease and offer support throughout. Thank you
Visited August 2022
Review titled The Jubilee Medical Practice
Replied on 12 September 2022
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you have received excellent treatment from our nursing team. They work extremely hard to deliver the best possible care to our patients so comments such as this really help boost morale. We are very grateful for your positive feedback and I will be sure to pass your comment onto the nursing team. Kind regards, The Jubilee Medical Practice
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Review titled Really bad practice
Rated 2 stars out of 5
by ************* - Posted on 12 August 2022
I hardly ever need medical appointments and when I really needed it, it is disappointing that I had to come to surgery after your failed telephone system and fight to get an appointment. I wish I can say something good about it but I’m really not happy with this outcome.
Visited August 2022
Review titled The Jubilee Medical Practice
Replied on 12 September 2022
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are disappointed you have not had a positive experience when trying to access the surgery. We are always looking at how we can improve our services as our aim is to make things as easily accessible for our patients as possible. The telephone system has recently been updated to help with the high demand of calls we receive and now offers a call back option rather than having to wait for a receptionist to answer. We aim to offer at least 60 urgent access appointments each day which are bookable in the morning and afternoon. If your issue is non-urgent we will always try to offer a routine appointment where possible. If you would like to discuss anything further please do not hesitate to contact the practice and ask speak to the Patient Services Manager. At Jubilee Medical Practice we strive to offer the best service to our patients every time and we welcome any feedback to help make our practice a better place. We hope you have a better experience should you need to contact us in the future. Kind Regards, The Jubilee Medical Practice