The Ivers Practice - Ratings and reviews
Reviews
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Review titled Unfortunately healthwise a regular at the practice
Rated 4 stars out of 5
by Graham Cox - Posted on 02 May 2024
Experiences have been mixed over a long period but mainly good. Nurses excellent , reception staff usually good but their strain sometimes shows. Doctors okay,(with one exception to me!) but no continuity, no feeling of having a real GP I am an elderly gentleman with a mixture of issues and think it wrong to be given appointments with doctors not yet fully qualified or with associates . These groups are pleasant and do their best but in my situation, I need full confidence in who I am seeing . Latest visit was for a scheduled blood test for which I arrived late due to hospital telephone conversation but on apology I was fitted in. I passed on a hospital request for an urgent PSA test about which they had written to a named doctor at the practice. Reception told me that this had been actioned as doctor had not asked yet. I hope this is being sorted now in view of hospital use of word Urgent( 24 hours since I was there)
Visited May 2024
The Ivers Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Catherine Highland - Posted on 03 May 2024
Lovely staff .. knowledgeable and helpful.. efficient… I had to have blood taken .. the nurse who took it was very professional
Visited May 2024
The Ivers Practice has not yet replied.
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Review titled 1st visit to surgery's physio
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
This is the first time I have used the online triage system, which meant that I was immediately sent to the physio on the surgery's premises and I received assessment, advice and a starter pack of rehabilitation exercises. This was an efficient system and my appointment with the physiotherapist was positive and reassuring. Fingers crossed the exercises work!
Visited April 2024
Review titled The Ivers Practice
Replied on 24 April 2024
Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Very poor
Rated 2 stars out of 5
by Gan - Posted on 26 April 2024
I am over 60,got the appointment, after long waiting on the phone, staff were chart and relax,they are lucky with the NHS wages Doctor only listens part of my problem Also he told me to call in 4 days and fails It seems doctor doesn't want to get even a blood test, trying to save the money for the practice doesn't bother my health either Unfortunately my condition which I went for 4 days ago is not improving either To get another appointment on the phone for more than 40minutes and don't know when I believe their mindset is see few patients and not bother to further treatment arrangements I am sorry to say really terrible
Visited April 2024
Review titled The Ivers Practice
Replied on 29 April 2024
Dear Gan, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. If you wish to discuss the matter further, please contact our practice manager. Many thanks, The Ivers Practice
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Review titled No appointment available
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2024
On the phone for 40min to find no appointment available Qwerty uiop asdf ghjkl zxcvb nm 12345678 9012
Visited April 2024
Review titled The Ivers Practice
Replied on 15 April 2024
Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. If you wish to discuss the matter further, please contact our practice manager. Many thanks, The Ivers Practice
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Review titled Iver Medical Centre staff very helpful
Rated 5 stars out of 5
by Dr Basim Mohamad - Posted on 18 April 2024
As a patient, I visited the surgery yesterday for a blood test. I have to say that staff was very helpful when I requested the surgery to allow my NHS app account to show my medical records. However, the fault in NHS app as well as on Patient Access app, prevented this. Admin staff tried hard to resolve but the issue was not on their end. I gave up after 3 weeks of trying. Thanks to all.
Visited April 2024
Review titled The Ivers Practice
Replied on 22 April 2024
Dear Dr Basim Mohamad, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Unfortunately the NHS app not something we can control, but please contact them via the contact us tab on the website. Many thanks, The Ivers Practice
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Review titled Good on this occasion
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
Really good experience this time round after a few negative in the past. This was an appointment that had to be booked over the phone so not sure how the new online booking/triage would be.
Visited April 2024
The Ivers Practice has not yet replied.
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Review titled Great practice, excellent waiting times
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
See very quickly for two separate appointments by excellent and kind professionals. Admin also very good in helping me arrange the appointments via telephone
Visited April 2024
Review titled The Ivers Practice
Replied on 10 April 2024
Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Excellent service
Rated 5 stars out of 5
by April - Posted on 19 April 2024
Brilliant service on time lovely nurse very polite message received by phone to make appointment which is fantastic as I can fit it in around my other appointments
Visited April 2024
Review titled The Ivers Practice
Replied on 22 April 2024
Dear April, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Professional
Rated 5 stars out of 5
by John - Posted on 25 April 2024
Saw the physio who was very professional. Physically examined my back problem and gave me the relevant exercises which appear to be working.
Visited April 2024
Review titled The Ivers Practice
Replied on 25 April 2024
Dear John, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us about our physiotherapist. We will share this comment with the whole team. Many thanks, Hayley Smith Practice Manager The Ivers Practice