The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Why advertise for new patients?
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
Just tried to obtain a doctor's appointment for my partner who is vulnerable and have been told there isn't one available for two weeks. So I ask myself why is the practice advertising on its website for new patients when it cannot adequately provide for its current ones. I phoned today after having left an urgent message for an individual to phone back one week ago, a request that remains currently unanswered. Unacceptable.
Visited April 2024
Review titled The Grange Medical Practice
Replied on 16 April 2024
Dear patient I am sorry to receive your review and to hear your thoughts on our ability to provide services for our patients. We strive to deliver a great patient experience. I would be more than happy to investigate the incident as a complaint, so that I can be assured we have done everything we can to support you. Please contact the surgery to provide some more information so I can review the matter. Kind regards DS
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Review titled Always Helpfull
Rated 5 stars out of 5
by paula - Posted on 30 April 2024
used patches to contact go over ongoing issue. Got back to me within 24 hrs and had made the referral I'd requested.
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear Paula Thakn you for taking the time to let us know about the oustanding service you received. Advice and treatment/next steps within 24 hours is certainly a great service. Kind regards DS
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Review titled Depression and anxiety
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
I had a good experience with the GP ,they tried to help me much as possible with medication ,refferal and therapy. Also with sik note, adjustment letter for the company's
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for leaving this wonderful review. I'm please you got all the support you needed with medication, onward referral and treatment. This is the level of service our team expect for all our patients. Kind regards DS
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Review titled Visit in April 2024
Rated 4 stars out of 5
by Anonymous - Posted on 30 April 2024
I needed an urgent appointment and the receptionist was very helpful after taking my symptoms. The doctor checked me over thoroughly and prescribed antibiotics for a chest infection Good service
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for taking the time to let us know about your recent experience at the Practice. I'm pleased to hear you received a thorough examination. It's nice to hear you comment that the receptionist was helpful too. Kind regards DS
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 14 May 2024
You have to wait over 2 weeks to see a doctor I need to have two injections one for shingles the other for my bones I have to wait over to weeks even though they should have been done the first week in may
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for leaving a review. I'm sorry to hear you are disappointed with the waiting time to be seen. We are currently working hard to optimise patient access and include digital requests (Patchs via our website). Our Practice target is to see patients within 3 days where possible, but this can be affected by annual leave and sickness. Kind regards DS
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Review titled Diabetic check up
Rated 4 stars out of 5
by Margaret Carter - Posted on 30 April 2024
Very efficient, yet friendly clinician. Was seen on time and put at ease. I cannot think of anything else to say, am just typing to use up characters
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear Margaret I was delighted to recieve this review and positive feedback about your experience at the surgery. Diabetes is a significant health issue in our local area and I am glad our clinician was able to put you at ease during the consultation. Kind regards DS
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
Called last week and established that I needed to speak to a clinician, appointment made for Monday pm. She rang promptly, listened carefully, made suggestions then prescribed(prescription sent electronically to my local pharmacy - very pleased
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for leaving this outstanding review. I'm delighted to hear about the prompt service you received and how easy it was for you to access your prescription. Kind regards DS
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Review titled My Experience
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2024
I find my experience with staff I saw for my appointment was thorough and helpful. And made mexfeel relaxed.
Visited April 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear patient Thank you for leaving a review. I'm glad you found the team to be helpful and thorough. If you have any suggestions about what we could have done to make this a 5-star service for you, please let us know. Kind regards DS
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Review titled Diabolically Rude Call Handlers
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
We had a devastating experience thanks to a young call handler. Our child was in serious need of repeat medication following his discharge from hospital. After stressing the urgency if this and having requested this multiple times during the month I was belittled and insulted by the call handler. He viewpoint was that the hospital should have provided adequate supplies. The call was handled in a very immature manner and I myself was directly called rude. Whilst I understand that there are new call handlers at the practice there training seems to be worse than the original call handlers. The conversation was very obstructive & I felt intimidated and talked over. This is not an acceptable experience or service expected by call handlers. They really do need training on how to maturely deal with callers and the level of etiquette required for this inorder to improve a shocking service.
Visited March 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient I am sorry to hear about your recent experience and this is not what I would expect for our patients. Please will you email the Practice with details of when, and from which number you called. This will enable me to retrieve the call recording and provide feedback to those involved. Kind regards DS
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Review titled Disrespectful phone staff!
Rated 1 star out of 5
by Matthew - Posted on 06 March 2024
Phone staff are not polite….especially recently. Yet the behave like they manage the NHS and have jurisdiction to speak to vulnerable patients in unsympathetic and derogatory terms. Last week I called to arrange an appointment and was spoken to like I had committed a crime. I was also told that they were just about to go on lunch and had no time to deal with my query. Instead to call back at a more appropriate time. I was flabbergasted. My mother ended up in A&E but hopefully the phone staff managed to get lunch on time. Surely they must have guidelines that need to be adhered to. As such I will be leaving the practice as I cant deal with a practice who’s phone staff are not compassionate about the job they do and work because they have to. Not for the better good of our community. Many thanks
Visited March 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient I am sorry to hear about your recent experience and this is not what I would expect for our patients. Please will you email the Practice with details of when, and from which number you called. This will enable me to retrieve the call recording and provide feedback to those involved. Kind regards DS