The Forest Practice - Ratings and reviews
Reviews
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Review titled Caring, Professional and Dedicated Practice
Rated 5 stars out of 5
by Mike Richardson - Posted on 22 March 2024
After a long period of good health I needed three appointments for different medical needs in March 2024. I was able to book one appointment online, choosing a time convenient to me from a range of times spanning different days and timeslots, including later the same day. I booked the other two appointments by phone in the morning. Each time the phone system told me where I was in the queue and both times the wait was under two minutes. The information given during this time was appropriate and clear. Each time the phone was answered by a professional, knowledgeable and helpful receptionist. Both times I was offered an appointment on the same day - the first was for shortly after my call, which was possible as I live within walking distance of the surgery. So was the second, but as I could not attend at that time I was offered another appointment in the afternoon of the same day. All three appointments were followed up shortly after by text messages and a further reminder nearer the time. On arrival at the surgery I was checked in each time by a professional and helpful member of staff and waited in the bright, clean and well-maintained waiting area. On each occasion I was seen within a few minutes of my stated appointment time. Depending on the nature of the medical need I was seen by a Physician's Associate, a Health Care Assistant and a GP. I felt reassured on each occasion that I was being seen by the most appropriate clinician. Each clinician was professional, respectful, knowledgeable and helpful. Each explained everything and asked for, and answered, any questions I had. I felt each one treated me as an individual and had read my patient notes before my appointment, and used the information on their screen well once I was there. One appointment required referral to a specialist, and this was handled quickly and efficiently. The others required liaison with other NHS services, and both were also dealt with efficiently and quickly. I have no hesitation in recommending the Forest Practice for its quick response and appointment times and for its professional staff dedicated to caring for its patients.
Visited March 2024
Review titled The Forest Practice
Replied on 26 March 2024
Dear Mr. Richardson, Thank you for taking the time to provide your feedback I am pleased to hear of your positive experience at the practice and am glad members of our administrative and clinical team were able to provide you with the appropriate support during your visits. Your kind words are very much appreciated and thank you for your detailed explanation. I am equally pleased to hear you were seen to in a timely manner on all three occasions. i'll be sure to share your great feedback with the team Thank you once again for your positive feedback Kind Regards, Maaz Turk Practice Manager
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Review titled Telephone waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 29 January 2024
Every time I ring, and despite often being "Caller number 1 in the queue", the waiting time is normally around 10 min or more. This is not at peak times but around midday or the afternoon. It is quicker for me to walk over to the practice rather than waiting. I just gave up waiting after 12 minutes of being the number one... very frustrating.
Visited January 2024
Review titled The Forest Practice
Replied on 29 January 2024
Dear Patient, Thank you for taking the time to provide your feedback I am sorry to hear of your negative experience and that the waiting times on the phone have been excessive. This is not reflective of our usual standard and our practice team work hard to ensure wait times are kept to a minimum. As the feedback is anonymous, I do not have any details. I would be grateful if you could contact me directly at maaz.turk@nhs.net and provide me with further details so I can investigate and respond appropriately. Many thanks Kind Regards, Maaz Turk Practice Manager
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
The receptionist was very helpful today. She was caring and explained everything well to reassure me. I was also able to make a phone appointment via her the same day. Very efficient, Thank you 👍
Visited December 2023
Review titled The Forest Practice
Replied on 16 December 2023
Dear Patient Thank you for your feedback. I am glad to hear you received good service from our team and were able to get a same day appointment. It is always nice to hear when we get things right and we really appreciate you taking the trouble to tell us. Many thanks Christopher Eaton - General Manager
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Review titled Always friendly service
Rated 4 stars out of 5
by Georgia Lee - Posted on 14 December 2023
Always lovely friendly service here when I call / have an appointment! Really great to have this practice nearby :)
Visited December 2023
Review titled The Forest Practice
Replied on 15 December 2023
Dear Georgia Thank you for taking the time to leave feedback about our Practices It is great to hear your positive comments and I am glad you are happy with our appointment availability - we have been working to increase our capacity over the last 12-18months. Your feedback will shared with our team Thank you again Kind Regards Christopher Eaton - General Manager
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Review titled Excellent gp administrator
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I am very happy with my experience with the GP administrator at the surgery as ı was treated me with respect and empathy, making me feel comfortable and understood with ability to listen attentively and address my concerns with compassion. In addition, the administrator showcased excellece in taking the time to understand my specific needs and worked diligently to find appropriate solutions. Their dedication to ensuring that I received the necessary support and assistance left a lasting impression on me which was truly remarkable leaving me with hope his career progresses as you need more staff like him!! Overall most staff are kind, my experience at the surgery was exceptional. Their friendly demeanor, in an efficient organisation, knowledgeable assistance, professionalism, and problem-solving abilities exceeded my expectations. I would highly recommend their services to anyone seeking top-notch care and support in a healthcare environment like this. Thank you so so much.
Visited November 2023
Review titled The Forest Practice
Replied on 02 November 2023
Dear Patient, Thank you for taking the time to provide your feedback I am glad our administrator was able to assist you appropriately and pleased to hear of your positive experience i'll be sure to share your comments with the team Kind Regards, Maaz Turk Practice Manager
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Review titled Gp practice
Rated 3 stars out of 5
by Josie Langdon - Posted on 22 November 2023
Arrive for my appointment toddy the 20/11/23 the r receptionist not welcoming, but am being to accept that when i go to see the Gp however would be nice to get a smile. Appointment was for 12.20. The Dr was runing late got no apology form him for running late. But am forgiving him for that as he is good Dr and is very thorough in his E examination. Please also sort out the waiting room it bad enough when you have to cone to the Gp but to have a waiting area that is even more depressing. At least make the waiting area more pleasing. .
Visited November 2023
Review titled The Forest Practice
Replied on 28 November 2023
Dear Josie, Thank you for taking the time to provide your feedback I am sorry to hear of your concerns and apologise the service wasn't up to our usual standards when you visited. Sometimes clinics can run late due to patients with urgent concerns requiring more attention however I am sorry the doctor you were consulting with didn't offer an apology for this and that you weren't greeted in a welcoming manner. I'll share the learnings from this with our practice team. With regards to the waiting area, would be useful to get some suggestions from you on steps we can take to make our waiting area more pleasing, if you could contact me at maaz.turk@nhs.net and give more details. I hope your future experiences are positive going forward Kind Regards, Maaz Turk Practice Manager
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Review titled Very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
Every time I’ve had to go to the gp, I feel like they listened to all of my concerns and were helpful in their advice. In the 4 years I’ve been registered with them I have never had an issue with them not listening or believing me. This gp has great staff that are caring and welcoming. I never leave the gp with a negative experience.
Visited November 2023
Review titled The Forest Practice
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to leave your feedback I am glad our team have been helpful and attentive and pleased to hear of your positive experiences over the years. I'll be sure to share your feedback with the wider team Kind Regards, Maaz Turk Practice Manager
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Review titled The best service and care
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
I am a long term patient of the practice, and it has always been the best one I’ve been registered too! It had a low period that I think was crucial to what and where they are now! I have been suffering quite a bit lately, with more than one issue and I can honestly say that I am so grateful for the care, compassion, diligence and professionalism of every single member of this practice that I have been in contact with! From admin staff to doctors, everyone a massive thank you! It is easy to criticise when we are unwell and be very sensitive to life in general! But all the staff are in sync the care and understanding is amazing! I am truly happy and grateful that in a time when everyone is complaining about GPs and care I am privileged with the best care! Thank you to all.
Visited October 2023
Review titled The Forest Practice
Replied on 26 October 2023
Dear Patient, Thank you for taking the time to provide your feedback Your positive words are very much appreciated and i'll be sure to share your comments with the wider team I am pleased our practice team have been able to support you appropriately over the years and it is encouraging to have the service improvements recognised. Thank you, once again. This is very much appreciated Kind Regards, Maaz Turk Practice Manager
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Review titled Lovely staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2023
Booked an emergency appointment and was able to get a good time slot that fit into my schedule. Receptionist was lovely, the Dr I saw was really friendly, listened to me and took my concerns seriously. I also met the heath practitioner when I was there and again, I have zero complaints about their service!
Visited October 2023
Review titled The Forest Practice
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to provide your feedback I am pleased to hear you were able to book a timely appointment and our Administrative and Clinical team supported you appropriately with regards to your health query I'll be sure to share your positive comments with the wider team Kind Regards, Maaz Turk Practice Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
I’ve been coming to the surgery since I was a child and I’ve had nothing but great experiences. Every clinical practitioner I’ve seen has been very explanatory, patient and willing to answer any concerns that I have. I can get an appointment easily for the same day and the reception team are always friendly and polite. Thank you!
Visited August 2023
Review titled The Forest Practice
Replied on 05 September 2023
Dear Patient Thank you for taking the time to leave feedback about our Practice We really appreciate your positive comments and these will be shared with our team I’m glad you have had a consistent service from our team and it is motivating for our team when our patients take the trouble to reinforce our Practice Thanks again Christopher Eaton, General Manager