The Florence Road Surgery - Ratings and reviews
Reviews
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Review titled Amazing care from this practice -
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
I would like to share my experience of the nursing team at florence road. They are exemplary nurses - thorough, kind, brilliant at what they do and very human and patient. I have had three health concerns to manage recently and have been seen by two nurses at the practice about these concerns. , within hours of putting a request on askmygp. I have been so impressed - they have both been so knowledgeable and able to assess my symptoms and prescribe, diagnose and advise appropriately. Thank you. You are doing an amazing job
Visited April 2024
The Florence Road Surgery has not yet replied.
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Review titled "Accept new patients" yet unable to serve the current ones!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
As an existing patient who regularly finds the AskMyGP online system "Closed for the day due to unprecedented demand" at 10am because "the surgery has reached capacity for the day" (again, this happens *all the time*) - how are you allowed to "Accept new patients" on the NHS website???
Visited April 2024
The Florence Road Surgery has not yet replied.
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Review titled Problem to speak to gp
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
I try to send a message through,,,,ask my Gp,,, but was offline? Very rude receptionist told me that my usual dr is not working ,,,,but on ask my Gp it’s says that he is working until 5 pm. I try to send message at 1.30. This is absolutely unacceptable as the surgery is open until 6pm. You want us to phone 111 all the time we not well? We need help from Gp. Ask my Gp is only working in the morning,,,,why we can’t send message in the afternoon? We never see our Gp,,,always different one. It’s very difficult time for us too,,,not only for the NHS.
Visited January 2024
The Florence Road Surgery has not yet replied.
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Review titled They lost all touch - purely for the money
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Since they've started using the online booking system AskMyGP I feel I have to go through every hoop possible to get attention. Right now you can only choose between "It's massively urgent - then call 111" or "It's fine I can wait for 7 days to hear back from my GP", which effectively means if it's anything more urgent than getting a referral you are effectively deffered to A&E, whom are already massively overloaded. This policy only helps the GP putting additional undue burden on the emergency services, who should only deal with emergencies. What kind of surgery can only give you an answer within 7 days??? Also, once you do make a query, you receive an automated response saying "the surgery is closed, we'll deal with your request whenever we come online". Which means essentially another way to say go get help elsewhere. They do eventually respond, which means they are not really offline, but use that as a way to just push patients further and further away. This used to be a nice, compassionate and people-oriented surgery, now it's an automated system which eventually might send you a response, or not. They lost all human touch! If you can't cope with the number of patients, then stop taking on more patients! I get that you make money for more and more patients you have signed up with you, but it's at the cost of the quality of service you are providing!!! Cut on patients and provide a correct level of service!!! Seriously frustrated.
Visited January 2024
The Florence Road Surgery has not yet replied.
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Review titled Average practice
Rated 3 stars out of 5
by Anonymous - Posted on 21 September 2023
Efficient medical staff Reception staff can be brusque .Ask my GP good service.Routine appointments usually take 2 to 3 weeks but surgery rarely has more than 2 people waiting. All has changed since partner retired . Everything seems to be required to do on line as phone is always busy
Visited September 2023
The Florence Road Surgery has not yet replied.
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Review titled Always excellent
Rated 5 stars out of 5
by AJB Orr Ewing - Posted on 01 November 2023
This is a model General Practice. I have been a patient for 45+ years. Helpful receptionists. I needed to pay online for parking with no available WiFi connection. The receptionist gave me access. The doctors, nurses, and pharmacists, are uniformly professional and caring. They use “Ask my GP”. This online service saves time, enables rapid triage, and rapid responses online or by phone. Other GPs please note!
Visited May 2023
The Florence Road Surgery has not yet replied.
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Review titled Absolutely brilliant!
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
Rang the gp this morning with chest and ear infection. The doctor rang me back within the hour and prescribed medication sent directly to my chemist. They are so efficient! Best surgery in West London. And this is not a one off. They are always good.
Visited March 2023
The Florence Road Surgery has not yet replied.
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Review titled Poor response to Ask My GP
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
Cancelled apt over phone as out of Ealing Was supposed to receive a fresh one Nothing received Was treated like a patient who hadnt contacted and call to receptionist was denied!
Visited January 2023
The Florence Road Surgery has not yet replied.
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Review titled not recommended at all
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2023
impossible to get hold of GP; on line "ask my GP" impossible to use. Repeat prescription facility on-line impossible to use. Blood tests requested a number of times and failed to do so, putting my life at risk
Visited December 2022
The Florence Road Surgery has not yet replied.
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Review titled Can’t get attention to the vulnerable
Rated 2 stars out of 5
by Elena - Posted on 01 October 2022
My mum is 67 y.o. Post-cancer and post-stroke. Just arrived from the war zone. We’ve been trying to schedule general assessment with her since 3 days and instead are offered a phone call at the time suitable to GP anytime during 24 hours, which means shall we miss it - it’s our problem. I work 12 hours a day and pay tax to NHS to help them with them cost, hardly use the service for myself, as I’m always not I’ll enough. But such a poor treatment to the vulnerable one from the Florence Road Surgery staff is even more disappointing.
Visited September 2022
The Florence Road Surgery has not yet replied.