The Florence Road Surgery
26 Florence Road, Ealing, London, Greater London, W5 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful medical team, appalling administration.
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2025
Unfortunately this practice is so poorly run that it is very rare to actually get seen by a member of the medical team. When you do, the doctors and particularly nursing staff and wonderful and thorough, but the distinct lack of organisation and communication from the administration team makes this almost impossible. There is one receptionist in particular who is incredibly rude and seems to want nothing to do with talking to patients as she will cut you off before you even finish your question, and talk not allow patients to speak. If you call up you are told that they don’t have access to anything and you need to make a request online, but the online portal only allows you to do so at specific times of the day and does not cover all enquiries. Once you are able to actually put a request in online, you are not told when a doctor or nurse may return your call, and if it is not the same day, you have to go through the whole process again the next day as your request is cancelled at the end of the day. Hospital letters and communication from other services is not followed up on, and routine appointments that they are supposed to send out reminders for don’t get booked in, or reminders sent out. Even when a patient follows up on them this process becomes incredibly complicated. On the whole it’s not worth attending this practice.
Visited April 2025
The Florence Road Surgery has not yet replied.
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Review titled Well run community practice
Rated 5 stars out of 5
by Anna Lill - Posted on 08 March 2025
I had a health check this morning, which was on time and very well run. The doctor was very polite and efficient and explained everything well during my appointment.
Visited March 2025
The Florence Road Surgery has not yet replied.
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Review titled Health check
Rated 4 stars out of 5
by Skiffington - Posted on 14 March 2025
The doctor I saw at the surgery was not my normal doctor.. it was a very painful experience with blood test and pressure..my arm is very bruised a week later and very painfull
Visited March 2025
The Florence Road Surgery has not yet replied.
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Review titled friendly, professional
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2025
I'm happy with the service today I received, professional friendly and explained everything well, the appointment was to time.
Visited March 2025
The Florence Road Surgery has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2025
I met with a practioner for an health check appointment. He was extremely helpful, competent and experienced.
Visited March 2025
The Florence Road Surgery has not yet replied.
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Review titled Outstanding Care and Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2025
Thank you for your for your help in dealing with my medical issue so promptly. Very much appreciated.
Visited January 2025
The Florence Road Surgery has not yet replied.
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2024
One of the rudest receptionist I’ve ever come across. People come here because they are sick, vulnerable and worried, not to be berated by a receptionist. Disgusting. A few people in the waiting room witnessed a poor lady being spoken to like she was nothing by this receptionist. Horrible experience. Thankfully I’m not registered here.
Visited November 2024
The Florence Road Surgery has not yet replied.
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Review titled Worst GP service
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
Inaccessible lwcel of service from this gp practice. You call to get xray results because the lazy practice fails to update you as they should only to be told a gp will call in 72 hours. The call back reques is always full and you only get back call back after chasing multiple times and logging formal complaint. This gp oractice does not care about patients, they are aware im popping up to 12 pain killers a day since December 2023 and yet they fail to help me, you literally have to beg for an appointment further testing, I'm now resorting to a private fully body mri. Whilst they can't deal with existing patients, they have the capacity to take on new patients with their continous advertisement.
Visited October 2024
The Florence Road Surgery has not yet replied.
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Review titled A huge Thank You
Rated 5 stars out of 5
by Catherine Desmond - Posted on 07 September 2024
I had not recieved my medication and was in a lot of pain for a few days. When i rang the Surgery i was impatient with the Receptionist I apologised but my tone was angry..Later I collected it from the chemist. During the evening and well after Surgery hours i recieved a call from the receptionist to find out how i was and had I recieved the medication, her careing and lovely voice came as i was feeling very down and alone, sadly,the emotions pain can often make..I want to say a huge Thank You with a hug, to that Caring female, you cheered me up, made me smile and made me realise just how fortunate I am to be registered with this Surgery and recieving the most wonderful care over many years..Thank You All, but, specially to the kind and Caring Receptionist whose phone call lit up my day x
Visited September 2024
The Florence Road Surgery has not yet replied.
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Review titled Very irresponsible
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2024
This is one of the worse GP surgery I have ever come across in London. I tried to register my children and send few urgent emails under the safeguarding section and still no response. This surgery should get shut down as they don’t even care about people safety. I would love to know who is the responsible person of their admin and who have hired him/her as they way too slow to respond on emails.
Visited August 2024
The Florence Road Surgery has not yet replied.