The Family Practice - Ratings and reviews
Reviews
-
Review titled Kind and caring
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
I visited the Practice and was politely welcomed by the receptionist, who was very pleasant. The doctor who attended me was really lovely. She listened carefully, explained everything she needed to do and undertook the examination with care, asking me all along if I was ok.
Visited April 2024
Review titled The Family Practice
Replied on 15 April 2024
Thank you for taking the time to leave your review. I am pleased that everything went well and that you felt comfortable with how the appointment went. We are lucky to have such a good team here. Kind Regards, Kathy Turner Business Manager
-
Review titled Treatment room
Rated 5 stars out of 5
by Richard Pattinson - Posted on 12 March 2024
Friendly , professional and punctual. It was a good idea to call my wife and me at the same time. The person who took our blood. She was very friendly.
Visited March 2024
Review titled The Family Practice
Replied on 12 March 2024
Thank you for taking the time to leave your feedback. I am so pleased that you had a good experience and I'll definitely pass on your feedback. We are very lucky to have such a good team working with us. Kind Regards, Kathy Turner Business Manager
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
With a potentially serious condition I obtained an appointment on the same day and saw an excellent GP who organised some tests with the nurses immediately. Feel in very competent hands.
Visited March 2024
Review titled The Family Practice
Replied on 11 March 2024
Thank you for taking the time to leave your feedback - especially at a time when you must have concerns of your own. I am delighted that you are pleased with our service - we work hard to ensure that people are seen according to their needs and that it worked so well for you. I wish you a speedy recovery. Kind Regards Kathy Turner Business Manager
-
Review titled Great Experience with Specific GP
Rated 4 stars out of 5
by Emily - Posted on 22 March 2024
Our 21 month old son had a chronic condition that suddenly became painful. Reception staff were able to book an appointment a few hours later for us with the GP. However, the GP reviewed his list and the details of the appointment, and called asking if we could come any sooner because it seemed more urgent. We were able to come in, he quickly saw us and determined that we needed to go to the emergency department to meet with the paediatric surgical team there for evaluation and potential emergency surgery. He quickly and calmly communicated details to us, as well as called ahead to give the emergency department our details and provided us with a letter containing all clinical information and his evaluation. This gave us reassurance on next steps and allowed us to be seen efficiently once we arrived in the emergency department. The issue ended up spontaneously resolving upon examination, but the GP's quick, assuring guidance and proactive steps made us feel in control of all potential outcomes and calm throughout the events of the day. We really appreciate the care he took in looking after our son and making us feel informed!
Visited March 2024
Review titled The Family Practice
Replied on 22 March 2024
Thank you for taking the time to leave your feedback after what was obviously a very stressful time for you. I am glad that we were able to sort things in an efficient and reassuring way for you and I hope that your son is on the mend now. We have systems in place to make sure that everyone is seen according to need. I will make sure that your feedback is passed on and I know that it will be appreciated. Kind Regards, Kathy Turner Business Manager
-
Review titled Extremely kind and caring
Rated 5 stars out of 5
by Imogen rix - Posted on 13 December 2023
The receptionist made the time to help me with some equipment and made me feel at reassured and at ease, as I was particularly anxious at the time. Their special care was very appreciated and made my experience less scary. Thank you for being so understanding and caring
Visited December 2023
Review titled The Family Practice
Replied on 14 December 2023
Thank you for taking the time to leave your feedback. Your kind comments are much appreciated and I will of course share them with the team and the individual concerned. We are very fortunate to work with team members who are so committed to looking after our patients. Kind Regards, Kathy Turner Business Manager
-
Review titled No Appointments, No Service
Rated 1 star out of 5
by Satish - Posted on 19 October 2023
While the receptionist is lovely and appologises and says I'm not the only one complaining, it remains a big issue that it's nigh on impossible to get an appointment at this practice due to their poor staffing levels. Latest saga I've had is that 5 weeks prior to travelling, I've contacted them to get my travel vaccinations, well within the 4 weeks prior to travel stated on their website - but they apparently don't have any slots available for travel vaccinations and have told me to get the vaccinations done privately. Travel vaccinations should be available through the GP on NHS - but not at The Family Practice. They seem to be willing to take the NHS money they get allocated for patients, but are not willing to spend any of that money on the patients; they've also told me that their practice doesn't do the 'over-40s MOT' even though the West of England NHS Trust website says it is the duty of the GP surgeries. Would advise anyone considering joining this practice to look elsewhere.
Visited October 2023
Review titled The Family Practice
Replied on 23 October 2023
Thank you for taking the time to leave your feedback. I am sorry that you are disappointed with our service. At the moment we are trying to recruit to the nursing team although recruiting the right people to the NHS is often a challenge. It does mean however that this affects the skill set within the remaining team. I hope that we will be able to recruit and therefore offer travel vaccines in the future. Should you have any further queries, you may of course get in touch with me and I would be happy to discuss this further. Kind Regards, Kathy Turner Business Manager
-
Review titled Incredible support
Rated 3 stars out of 5
by Courtney - Posted on 07 August 2023
I came for a blood test which I was intensely afraid of. The Nurse who cared for me was caring, understanding and supporting of me throughout all of my panicking and crying. At no point did I feel rushed, embarrassed or made to feel as though I was in anyway being a nuisance which helped me to push on through and let her do what she needed to do. Thank you so much.
Visited August 2023
Review titled The Family Practice
Replied on 10 August 2023
Thank you very much for leaving your review. I am very pleased to hear that you had such a positive experience. We are lucky to have a great team here and I will pass on your feedback as it is always appreciated. I noticed that despite your lovely review you rated us 3 out of 5 stars. If you would like to contact me at the practice I would be happy to discuss with you any areas which we could have improved your experience. Kind Regards, Kathy Turner Business Manager
-
Review titled Continuing a great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
A busy practice in which doctors, nurses, administration and reception are very well coordinated. Reminders are sent for appointments, and they are normally on time.
Visited July 2023
Review titled The Family Practice
Replied on 12 July 2023
Thank you for your review. It is much appreciated. We work hard behind the scenes to try to keep things as smooth running as possible and I'm delighted that you have felt the benefit of our efforts. Clinicians always try to work to time and have to balance the immediate needs of the patients with urgent problems with that of timekeeping. Patient safety is always the priority and therefore they sometimes run behind but we do try to keep patients informed and also to assist to try to get back on time. Kind Regards, Kathy Turner Business Manager
-
Review titled KInd and dedicated staff
Rated 5 stars out of 5
by Lucy Pedler - Posted on 04 August 2023
I am so appreciative of everyone at the Family Prcatice in Bristol. Despite their huge stresses, not enough staff and limited resources, I have always been able to get an appointment, speak to the right person and be given kind and helpful advice. Thank you.
Visited July 2023
Review titled The Family Practice
Replied on 07 August 2023
Thank you for your kind review which I have already passed on to the team. I know it will be very much appreciated. Healthcare recruitment is challenging but we are lucky in that the team members that we have here are committed to ensuring the patient gets the right appointment with the right person to receive the best advice. Kind Regards, Kathy Turner Business Manager
-
Review titled An excellent Practice.
Rated 5 stars out of 5
by Sylvia Butterfield - Posted on 07 July 2023
My appointment was made at short notice, and I saw one of the GPs whom I had only come across once before. I was very grateful to be given the appointment. The GP was extremely competent, and I am hoping that once I have the results of blood tests, I will have a diagnosis.
Visited July 2023
Review titled The Family Practice
Replied on 12 July 2023
Thank you for your feedback I am delighted to be able to pass it on. We have a great team working with us and I hope that you receive your diagnosis soon and will be well on the road to recovery. Kind Regards, Kathy Turner Business Manager