The Family Practice - Ratings and reviews
Reviews
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Review titled Amazing care and kindness
Rated 5 stars out of 5
by Nicola gee - Posted on 07 July 2023
Amazing Gp practice. Kind and caring staff, inc drs, nurses, pharmacists, receptionists. Always go above and beyond to help. Very sensible and great variety of apt options. I prefer the phone apts personally.
Visited July 2023
Review titled The Family Practice
Replied on 10 July 2023
Thank you for taking the time to leave your feedback. It always means a great deal to the team and I will be passing it on straight away. We work hard to look after our patients and to accommodate their wishes - telephone or face to face! Kind Regards, Kathy Turner Business Manager
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Review titled Excellent care and follo up
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
I have faced increasing health risks since being diagnosed with a cardiac condition and undergoing kidney surgery some 5 years ago and more recently testing as pre-diabetic. In the last 12 months though, I have become very appreciative of the proactive health care and screening provided by my local GP Team. I have undergone a number of investigatory scans, blood tests etc to diagnose potential risks and issues. During this period I have been impressed with the efficiency and proactive attention of my GP who has kept me informed of results and diagnosis at every stage and the support of the rest of Practice team in arranging blood tests and follow up whenever necessary. At a time when much of our daily health care is by necessity, delivered online or remotely, it has been gratifying to witness first-hand how this can function proactively and effectively.
Visited July 2023
Review titled The Family Practice
Replied on 25 July 2023
Thank you for your feedback. I am delighted that despite your increased health risks and concerns, you feel that your health care has been managed well. Since COVID we have had to work and communicate differently with our patients and I was pleased to be able to pass on your comments to the team. I hope that you continue to reap the benefits of the teams' efforts. Kind Regards, Kathy Turner Business Manager
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Review titled Good experience
Rated 5 stars out of 5
by John Manley - Posted on 14 June 2023
A very comprehensive consultation. The doctor looked at me holistically rather than just focusing on my main medical condition which I found very refreshing. Clear recommendations for the future. Reasonable time keeping
Visited June 2023
Review titled The Family Practice
Replied on 28 June 2023
Thank you for your review. It really does make a difference to the team to know that they are appreciated. I am constantly impressed by their dedication and efforts to ensure good patient care. Kind Regards, Kathy Turner Business Manager
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Review titled Wonderful GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
The Family Practice, Western College, Cotham has been wonderfully supportive to my son and our entire family during a period of deep trauma and unexpected critical illness. Our GP has gone above and beyond with his level of support for my son and for our family. The whole team’s kindness and humanity has shone through when it was needed the most.
Visited June 2023
Review titled The Family Practice
Replied on 10 October 2023
Thank you very much for taking time out to write such a lovely review at a time where you must still be adjusting to major changes in your lives. I know that I speak for all of us when I say how much your kind words mean and that I hope that we can further support you and your family as you move forwards and out of this traumatic period. Kind Regards Kathy Turner Business Manager
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Review titled Great Dr’s Practice!!
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
I have been with this practice for a number of years. I feel very comfortable and happy that they will/are looking after me.
Visited June 2023
Review titled The Family Practice
Replied on 07 June 2023
Thank you for your feedback. Each week I am constantly reminded and impressed by the fact that the team always put patient care first and that their motivation is good patient care. It is lovely to know that it is realised and appreciated. I will of course let the team know. Kind Regards, Kathy Turner Business Manager
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Review titled Good practice for my needs.
Rated 5 stars out of 5
by Maralyn Capstick - Posted on 23 June 2023
I have been lucky that l have not had to see a doctor for some years now. Other experiences, such as telephone contacts, have been good. Also confirmation texts sent to are useful.
Visited June 2023
Review titled The Family Practice
Replied on 28 June 2023
Thank you for taking the time to leave a review. As always, I will pass on your comments because they are always appreciated. I'm delighted that you are enjoying good health (long may that be so!) and that your experiences remain positive with us. Kind Regards, Kathy Turner Business Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
Wound on my leg which did not go well with own treatment! The nurses and the amazing dressings are faultless in their care and professionalism
Visited June 2023
Review titled The Family Practice
Replied on 28 June 2023
Thank you for leaving your feedback. We are indeed blessed with our nursing team and they will be so pleased when they read your comments. I hope your leg wound continues to heal. Kathy Turner Business Manager
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Review titled Caring Practice
Rated 5 stars out of 5
by Anthony Richards - Posted on 06 June 2023
My follow up appointments were prompt and caring with excellent Doctor communication . I was phoned at 8.0 in the evening to discuss results with a fuller text at 8.0 the following morning.
Visited May 2023
Review titled The Family Practice
Replied on 09 June 2023
Thank you for taking the time to leave your feedback. It is always a delight to read these and to then pass on to the team. The team works hard to put patients first and it is appreciated when we know we got things right. Kind Regards, Kathy Turner Business Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Clare Meadows - Posted on 20 May 2023
I have been receiving ongoing care from a Practice Nurse for an infected leg wound. I have been treated with kindness and efficiency on each occasion. My last appointment was added to the end of the Nurse’s surgery in order to provide continuity of care. This was much appreciated, especially on a Friday afternoon!!
Visited May 2023
Review titled The Family Practice
Replied on 22 May 2023
What a lovely way to start a Monday morning and thank you for your kind words. I know it will mean a great deal to the individual and the wider team who really do work hard to make sure our patients are well looked after. I will pass your comments on immediately. Kind Regards, Kathy Turner Business Manager
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Review titled Wonderful Nurse Practitioner
Rated 5 stars out of 5
by CLARE MEADOW - Posted on 13 May 2023
My appointment was on time. Very kind and competent nurse, who explains everything clearly and very happy to answer all my questions.
Visited May 2023
Review titled The Family Practice
Replied on 16 May 2023
Thank you very much for taking the time to leave your comments. It really does make a difference. I am delighted that you had such a good experience with us and I will definitely be passing on your feedback to the team. Kind Regards, Kathy Turner Business Manager