The Family Practice
Western College, Cotham Road, Bristol, Avon, BS6 6DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Experience with Specific GP
Rated 4 stars out of 5
by Emily - Posted on 22 March 2024
Our 21 month old son had a chronic condition that suddenly became painful. Reception staff were able to book an appointment a few hours later for us with the GP. However, the GP reviewed his list and the details of the appointment, and called asking if we could come any sooner because it seemed more urgent. We were able to come in, he quickly saw us and determined that we needed to go to the emergency department to meet with the paediatric surgical team there for evaluation and potential emergency surgery. He quickly and calmly communicated details to us, as well as called ahead to give the emergency department our details and provided us with a letter containing all clinical information and his evaluation. This gave us reassurance on next steps and allowed us to be seen efficiently once we arrived in the emergency department. The issue ended up spontaneously resolving upon examination, but the GP's quick, assuring guidance and proactive steps made us feel in control of all potential outcomes and calm throughout the events of the day. We really appreciate the care he took in looking after our son and making us feel informed!
Visited March 2024
Review titled The Family Practice
Replied on 22 March 2024
Thank you for taking the time to leave your feedback after what was obviously a very stressful time for you. I am glad that we were able to sort things in an efficient and reassuring way for you and I hope that your son is on the mend now. We have systems in place to make sure that everyone is seen according to need. I will make sure that your feedback is passed on and I know that it will be appreciated. Kind Regards, Kathy Turner Business Manager
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Review titled Extremely kind and caring
Rated 5 stars out of 5
by Imogen rix - Posted on 13 December 2023
The receptionist made the time to help me with some equipment and made me feel at reassured and at ease, as I was particularly anxious at the time. Their special care was very appreciated and made my experience less scary. Thank you for being so understanding and caring
Visited December 2023
Review titled The Family Practice
Replied on 14 December 2023
Thank you for taking the time to leave your feedback. Your kind comments are much appreciated and I will of course share them with the team and the individual concerned. We are very fortunate to work with team members who are so committed to looking after our patients. Kind Regards, Kathy Turner Business Manager
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Review titled No Appointments, No Service
Rated 1 star out of 5
by Satish - Posted on 19 October 2023
While the receptionist is lovely and appologises and says I'm not the only one complaining, it remains a big issue that it's nigh on impossible to get an appointment at this practice due to their poor staffing levels. Latest saga I've had is that 5 weeks prior to travelling, I've contacted them to get my travel vaccinations, well within the 4 weeks prior to travel stated on their website - but they apparently don't have any slots available for travel vaccinations and have told me to get the vaccinations done privately. Travel vaccinations should be available through the GP on NHS - but not at The Family Practice. They seem to be willing to take the NHS money they get allocated for patients, but are not willing to spend any of that money on the patients; they've also told me that their practice doesn't do the 'over-40s MOT' even though the West of England NHS Trust website says it is the duty of the GP surgeries. Would advise anyone considering joining this practice to look elsewhere.
Visited October 2023
Review titled The Family Practice
Replied on 23 October 2023
Thank you for taking the time to leave your feedback. I am sorry that you are disappointed with our service. At the moment we are trying to recruit to the nursing team although recruiting the right people to the NHS is often a challenge. It does mean however that this affects the skill set within the remaining team. I hope that we will be able to recruit and therefore offer travel vaccines in the future. Should you have any further queries, you may of course get in touch with me and I would be happy to discuss this further. Kind Regards, Kathy Turner Business Manager
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Review titled Incredible support
Rated 3 stars out of 5
by Courtney - Posted on 07 August 2023
I came for a blood test which I was intensely afraid of. The Nurse who cared for me was caring, understanding and supporting of me throughout all of my panicking and crying. At no point did I feel rushed, embarrassed or made to feel as though I was in anyway being a nuisance which helped me to push on through and let her do what she needed to do. Thank you so much.
Visited August 2023
Review titled The Family Practice
Replied on 10 August 2023
Thank you very much for leaving your review. I am very pleased to hear that you had such a positive experience. We are lucky to have a great team here and I will pass on your feedback as it is always appreciated. I noticed that despite your lovely review you rated us 3 out of 5 stars. If you would like to contact me at the practice I would be happy to discuss with you any areas which we could have improved your experience. Kind Regards, Kathy Turner Business Manager
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Review titled Continuing a great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
A busy practice in which doctors, nurses, administration and reception are very well coordinated. Reminders are sent for appointments, and they are normally on time.
Visited July 2023
Review titled The Family Practice
Replied on 12 July 2023
Thank you for your review. It is much appreciated. We work hard behind the scenes to try to keep things as smooth running as possible and I'm delighted that you have felt the benefit of our efforts. Clinicians always try to work to time and have to balance the immediate needs of the patients with urgent problems with that of timekeeping. Patient safety is always the priority and therefore they sometimes run behind but we do try to keep patients informed and also to assist to try to get back on time. Kind Regards, Kathy Turner Business Manager
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Review titled KInd and dedicated staff
Rated 5 stars out of 5
by Lucy Pedler - Posted on 04 August 2023
I am so appreciative of everyone at the Family Prcatice in Bristol. Despite their huge stresses, not enough staff and limited resources, I have always been able to get an appointment, speak to the right person and be given kind and helpful advice. Thank you.
Visited July 2023
Review titled The Family Practice
Replied on 07 August 2023
Thank you for your kind review which I have already passed on to the team. I know it will be very much appreciated. Healthcare recruitment is challenging but we are lucky in that the team members that we have here are committed to ensuring the patient gets the right appointment with the right person to receive the best advice. Kind Regards, Kathy Turner Business Manager
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Review titled An excellent Practice.
Rated 5 stars out of 5
by Sylvia Butterfield - Posted on 07 July 2023
My appointment was made at short notice, and I saw one of the GPs whom I had only come across once before. I was very grateful to be given the appointment. The GP was extremely competent, and I am hoping that once I have the results of blood tests, I will have a diagnosis.
Visited July 2023
Review titled The Family Practice
Replied on 12 July 2023
Thank you for your feedback I am delighted to be able to pass it on. We have a great team working with us and I hope that you receive your diagnosis soon and will be well on the road to recovery. Kind Regards, Kathy Turner Business Manager
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Review titled Amazing care and kindness
Rated 5 stars out of 5
by Nicola gee - Posted on 07 July 2023
Amazing Gp practice. Kind and caring staff, inc drs, nurses, pharmacists, receptionists. Always go above and beyond to help. Very sensible and great variety of apt options. I prefer the phone apts personally.
Visited July 2023
Review titled The Family Practice
Replied on 10 July 2023
Thank you for taking the time to leave your feedback. It always means a great deal to the team and I will be passing it on straight away. We work hard to look after our patients and to accommodate their wishes - telephone or face to face! Kind Regards, Kathy Turner Business Manager
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Review titled Excellent care and follo up
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
I have faced increasing health risks since being diagnosed with a cardiac condition and undergoing kidney surgery some 5 years ago and more recently testing as pre-diabetic. In the last 12 months though, I have become very appreciative of the proactive health care and screening provided by my local GP Team. I have undergone a number of investigatory scans, blood tests etc to diagnose potential risks and issues. During this period I have been impressed with the efficiency and proactive attention of my GP who has kept me informed of results and diagnosis at every stage and the support of the rest of Practice team in arranging blood tests and follow up whenever necessary. At a time when much of our daily health care is by necessity, delivered online or remotely, it has been gratifying to witness first-hand how this can function proactively and effectively.
Visited July 2023
Review titled The Family Practice
Replied on 25 July 2023
Thank you for your feedback. I am delighted that despite your increased health risks and concerns, you feel that your health care has been managed well. Since COVID we have had to work and communicate differently with our patients and I was pleased to be able to pass on your comments to the team. I hope that you continue to reap the benefits of the teams' efforts. Kind Regards, Kathy Turner Business Manager
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Review titled Good experience
Rated 5 stars out of 5
by John Manley - Posted on 14 June 2023
A very comprehensive consultation. The doctor looked at me holistically rather than just focusing on my main medical condition which I found very refreshing. Clear recommendations for the future. Reasonable time keeping
Visited June 2023
Review titled The Family Practice
Replied on 28 June 2023
Thank you for your review. It really does make a difference to the team to know that they are appreciated. I am constantly impressed by their dedication and efforts to ensure good patient care. Kind Regards, Kathy Turner Business Manager