The Elms Medical Centre - Ratings and reviews
Reviews
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Review titled Amazing help!
Rated 5 stars out of 5
by Shannon - Posted on 08 March 2024
Spoke to the secretary and she helped me get an appointment I’ve needed for a while and help pre book my appointment she was so nice and helpful
Visited March 2024
Review titled The Elms Medical Centre
Replied on 25 March 2024
Dear Shannon, thank you so much for your feedback. Our Secretaries are a valued part of our Practice Team not only do they do the referral and letters but are there to help patients with appointments. We will pass your lovely comments on to them. Carolyn Pimlott website Complaints and Compliments Manager
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Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
The reception was rude and u can’t get an appointment been there for years was good in 2004 how things change we might as well have no doctors getting payed to send us to pharmacy Jokers
Visited February 2024
Review titled The Elms Medical Centre
Replied on 22 February 2024
Dear patient, thank you for your feedback. We are sorry that you have had a poor experience with the Practice. Our reception staff are trained to care navigate patients to local pharmacies for secondary care which include such symptoms as sore throats, sinusitis, acute otitis media, colds, shingles, impetigo, flu like illness. The NHS and GP Surgeries have changed a lot since 2004 with modern technology and aim to offer 50% telephone appointments and 50% face to face appointments. Again, we apologize for your experience and we will take onboard your comments. As this was posted anonymously we are unable to investigate this in more detail. If you wish to discuss this, please contact me via the surgery. Mrs. Carolyn Pimlott Website Complaints and Compliments Manager
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Review titled great practice friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
very efficient and quick to get appointment for blood test. quick follow up for further check up and results
Visited January 2024
Review titled The Elms Medical Centre
Replied on 23 February 2024
Dear patient, thank you for your feedback. We are delighted that you have taken the time to comment on your appointment with us for a blood test and results. When results have been read by the Clinicians and they need further action our Admin staff contact our patients by phone, SMS text message or by letter informing them of any further tests or action that is needed. Thank you again for your comments. Mrs. Carolyn Pimlott Website Compliment and Complaints Manager
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Review titled A vast improvement in the past few years
Rated 5 stars out of 5
by Martin Rubenstein - Posted on 17 January 2024
A few years ago, the surgery seemed to go through a bit of a bad patch, in common with many other GP surgeries. There appeared to be a fair bit of turn over of medical staff, and one got the impression that morale amongst the Reception staff, as well as the medical staff, could have been a lot higher. That was a few years back. Since then there has been a dramatic improvement all round. I don’t know what this is down to, but I suspect the Practice Manager must take a lot of the credit. GPs are no longer “passing through “, and, consequently, the doctors know their patients and vice versa, and one has the impression that they are genuinely pleased to see you. The Reception staff are invariably helpful, pleasant and professional, and I trust and value their advice when I ask for it. It used to be that I would have been reluctant to recommend the surgery, but I’d have no hesitation in doing so today.
Visited January 2024
Review titled The Elms Medical Centre
Replied on 29 January 2024
Dear Mr. Rubenstein, thank you so much for your positive feedback. Over the past few years we have had our problems with locum GP's and staff, but now we are in a position to have permanent GP's, ANP;s (Advanced Nurse Practitioner) Nurses and FCP (First Contact Practitioner) and reception staff, and because of this our patients can book a face to face or telephone appointments to see them. Our reception staff are there to help and signpost patients so that the get the best care they need. Thank you again for your lovely comments. Mrs. Carolyn Pimlott Website complaints and Complements Manager.
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Review titled Very good GP surgery
Rated 5 stars out of 5
by JENNIFER J ROACH - Posted on 22 January 2024
Always get an appointment when I need one and the doctors, nurses and receptionists are all very good at their jobs. I have no problems at all getting my prescriptions or getting tests done when something needs investigating. I have seen a physio and and breast health professional also in the last couple of months. My daughter has also been very well looked after here too. Fantastic medical centre. Thank you Elms
Visited January 2024
Review titled The Elms Medical Centre
Replied on 29 January 2024
Dear Miss. J Roach, thank you for your lovely feedback. It is so nice to have positive feedback. We have a great team of Clinicians including ANP's (Advanced Nurse Practitioners)and an FCP (First Contact practitioner) and our experienced reception/admin staff. Once again thank you for your positive comments which we will pass on to our team. Mrs. Carolyn Pimlott Website Complaints and Compliments Manager
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Review titled Great practice
Rated 5 stars out of 5
by kimberley smith - Posted on 22 January 2024
As a family we always are happy with our dr and the receptionist and the nurses, If I was worried about anything. I always feel reassured when I speak to the doctor.
Visited January 2024
Review titled The Elms Medical Centre
Replied on 29 January 2024
Dear Mrs. K Smith, thank you for your feed back. Our GP's, Clinical Team and Reception Staff are always here to help and reassure our patients and we are happy that as a family you feel reassured with our services. Once again that you for your feedback. Mrs. Carolyn Pimlott Website Complaints and Compliments Manager
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Review titled Poor service from a particular member of staff.
Rated 2 stars out of 5
by Margarette Walker - Posted on 06 December 2023
I came in for an appointment which was dealt with. I asked for a new prescription for important medications. Hypertension, mental health, and Asthma. All of which are potentially life saving. He refused to issue a prescription saying he was dealing with the reason I came into the surgery today and i need to give 48 hour notice. In my opinion he was being pedantic and dissmissed me. I am appalled at this persons attitude , in my opinion he is not fit for this position. I am a retired nurse giving 47 years to the NHS and i always treated my patients with respect.
Visited December 2023
Review titled The Elms Medical Centre
Replied on 19 December 2023
Dear Margarette Walker, thank you for your feedback. We are sorry that you feel the need to complain regarding a member of our clinical team. Your complaint has been dealt with by the Practice Manager, as you brought it to her attention. Mrs Carolyn Pimlott Website Complaint and Compliments Manager
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Review titled Patient-centred care
Rated 5 stars out of 5
by Justin Gore - Posted on 16 November 2023
I have been coming to the Elms for many years. They have never let me down once. A few years back there were one or two issues around poor customer care from temporary reception staff, but as of now the staff at this centre, from reception to the nurses and doctors, really are first class, especially given the workload they appear to have to deal with. They take a very patient-centred approach and my GP is extremely skilful. Thank you
Visited November 2023
Review titled The Elms Medical Centre
Replied on 19 December 2023
Dear Justin Gore thank you for your feedback. We have had our ups and downs over the past few years with staff and GPs, but I now we have a well-established reception/admin team, nurses and GPs As like all practices we work under pressure, but our main priority is our patients well-being and the services we offer. Thank you again for taking the time to comment. Mrs Carolyn Pimlott Website Compliment and Complaints Manager
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Review titled The best practice around and helpful experience
Rated 5 stars out of 5
by Justine - Posted on 19 October 2023
Seen nurse for my son injections, I was so worried but the nurse made the experience a lot easier then I fort. I asked if a gp could look at my son rash and the receptionist asked the doctors and was seen. The receptionist goes out the way to help every time. Really recommend this doctor surgery.
Visited October 2023
Review titled The Elms Medical Centre
Replied on 19 December 2023
Dear Justine, thank you for you valued feedback. We know that it is a stressful for parents when their children are having their immunisations, and our nurses go out of their way to calm the child and most of the time the parent. We always make sure that children are seen if they are poorly and aim for them to be seen on the same day. Our reception staff are here to always help out patients. Thank you for tasking the time to comment. Mrs Carolyn Pimlott Website Compliment and Complaints Manager
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Review titled Good experience
Rated 5 stars out of 5
by Rena - Posted on 02 November 2023
Everyone complains but very few tell you a job well done. I saw a student doctor at the beginning of October becoz the nurse was sick. The following Friday he phoned me twice with my results and what to do going forward. The doctor then phoned me to confirm medication. A scan was requested a healthy eating consult and a excersize consult all within 3 weeks. I received a message requesting I phone and book a telephone consult with doctor to discuss the scan results. I was helped by the office personnel and given an approx time to expect call. Before the expected call I received another call from the doctors office different person but no less helpful. Very apologetic about the call having to be cancelled due to illness but to expect a call the following day and again gave me an approx time. The doctor called I had my result consult and again discussed the previous prescribed medication. All this happened within the space of 3 weeks and I can honestly say I am impressed. I very very rarely need or go to doctors and on this occasion they were there for me when I needed them. I know not everyone will agree but I can only comment on my personal experience. Thank you to all at elms for a job well done I really appreciated it x
Visited October 2023
Review titled The Elms Medical Centre
Replied on 19 December 2023
Dear Rena, thank you for your feedback it is much appreciated. We are a Practice who supports the University of Manchester Medical School and our Doctors Supervise Year 4 and 5 medical students, as well as Year 1 and 2 medical students who sit in with the Clinicians when they are consulting. Our year 5 students have their own clinics, and the GP will oversee the diagnosis. They will go above and beyond to follow up by ringing their patients if they have ordered tests for them. As with all Employers we have sickness, and we try our best to accommodate patient’s appointments when we have to re-arrange them. Thank you for taking the time to comment on your experience with us. Mrs Carolyn Pimlott Website Compliment and Complaints Manager