The Eden Surgeries
Broomfields, Hatfield Heath, Bishops Stortford, Hertfordshire, CM22 7EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic helpful doctor
Rated 5 stars out of 5
by Gill Clark - Posted on 04 June 2025
I was at hatfield Heath edens surgery yesterday 3/6/2025 . My condition worsened over the last day so got an emergency slot the same day, seeing the Doctor She was very understanding of my problem, gave me an explanation, an examination, sent me for X-rays. I was in a lot of pain& found it hard to walk. Sorted out better medication for my condition. Most of all everything was done smoothly & quickly but didn’t feel rushed out of the surgery and completely understood. She had a very calming way about her, which when I arrived felt like bursting into tears. I left the surgery positive. Thank you to the receptionist who kindly booked me in the same day & to the very kind doctor who saw me, I so appreciate your excellent service you give.
Visited June 2025
Review titled The Eden Surgeries
Replied on 05 June 2025
Dear Mrs Clark, Thank you for your feedback and I am delighted that you were happy with the service that Eden Surgeries provided you with on Tuesday. Positive feedback really helps to boost morale, and I have shared your kind words with the Eden team. Thank you again. Peter Eldon Practice Manager
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Review titled No on the day appointments ever available
Rated 1 star out of 5
by Gregory - Posted on 27 February 2024
Tried Friday Monday and Tuesday. No appointments. Phoned 111. After a2 hour wait told to go to pah clinic. When refused as I have suspected water infection and couldnt wait around in public place, was told to try gp again. Gp has no appointments.
Visited February 2024
Review titled The Eden Surgeries
Replied on 26 March 2024
Dear Gregory I am the Practice manager at Eden and I am very sorry to hear that you were unable to get an appointment with us. It is a fact that we have been under pressure to provide appointments to meet the demand from our patient population, especially during the winter months when demand is particularly high. During February we also suffered from illness related absences amongst our clinical team which exacerbated the problem. When the Practice has used all of it's available same day appointments, we direct people to NHS111 so that they are able to speak to an available clinician, but unfortunately they tend to push patients back to the GP despite being aware that we have no available appointments. As a practice, we are working hard to ensure that we maximise our appointment availability by ensuring that we only allocate same day urgent appts to those who actually need one, and reduce the number of (very frustrating) DNAs - did not attend. Please feel free to contact me directly via eden.surgery@nhs.net to discuss this further, or discuss with me personally when you next visit the surgery. Once again, apologies for the inconvenience that this has caused you. Peter Eldon Practice Manager