Eaglescliffe Medical Practice - Ratings and reviews
Reviews
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Review titled Disappointing
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
Appointment cancelled very short notice. My child was due to see the doctor regarding her anxiety so for the appointment to of been cancelled at such short notice you can imagine how that left her feeling. I had made alternate arrangements for childcare, school and my work placement which was all wasted. I understand staff may have to cancel due to sickness however I do think alternate staffing system should be in place. There is a notice on the wall in the surgery stating how many appointments were missed by patients each month , how many are missed due to absent doctors?
Visited February 2024
Eaglescliffe Medical Practice has not yet replied.
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Review titled Well run practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
This practice is so well run and staffed throughout with great people. I have always had a good experience from phone call to appointment. You can get through relatively easily on the phone, good choice of phone call, nurse or GP appointment. This seems against the grain from other people’s experiences of other practices. I can’t recommend or thank them enough for their fabulous service to their patients.
Visited January 2024
Eaglescliffe Medical Practice has not yet replied.
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Review titled Great practice teamwork
Rated 5 stars out of 5
by Sandra Davison - Posted on 12 January 2024
My experience goes back to me receiving a letter asking me to make an appointment for specific routine bloods, when booking my appointment, the receptionist noticed that my other routine bloods would be due soon and she asked if I would like them all doing together ( well trained and observant). This saved coming and going taking up more appointments. On the day of my appointment, the nurse was very thorough, doing other basic observations and tests for a person of a certain age. She was so friendly and professional. However, after being unsuccessful in obtaining bloods due to my veins, not her skill! She kindly spoke to the phlebotomist who just after a short wait, did my bloods whilst I was there. I am so happy with the team at this practice, they are always so helpful, polite and professional. I know there have been and still are some stressful times for everyone, however the team have never shown anything but kindness and understanding. Your staff are all brilliant from the hub of reception to the clinical team. I thank you all.
Visited January 2024
Eaglescliffe Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2024
Same day appointment. Referred for further investigation and all done so quickly. Thank you so much for your help and assistance.
Visited December 2023
Eaglescliffe Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Vicky - Posted on 16 January 2023
Reception staff friendly and empathetic, nurse practitioner very professional and helpful, all doctors I've came across have listened and resolved our issues. I felt compelled to write a review today as I had taken my 1 year old to see a dr 3 months ago, today he called for an update on how my boy was doing which gave a lot of reassurance. Thanks to all staff for looking after my family so well!
Visited January 2023
Eaglescliffe Medical Practice has not yet replied.
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Review titled Really helpful staff and lovely doctors
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
I needed an emergency appointment called up surgery at 8.15am and was in at 8.50am great to know they have slots for these types of problems
Visited January 2023
Eaglescliffe Medical Practice has not yet replied.
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Review titled House bound patients
by Jolex93 - Posted on 28 November 2022
My mother is house bound,due to mobility issues, anxiety,and does not have access to transport, so is unable to attend the GP surgery. She needed a medication review, and explained several times to several different people, that she was house bound and unable to attend the surgery. Subsequently her prescription was just stopped and she had dreadful withdrawal symptoms. We managed to get her prescription privately. I find it very concerning that a GP practice does not seem to understand about house bound patients and that they can not attend the surgery, and to just stop medication because a patient can not attend the surgery is unacceptable. There need to be procedures in place to make sure house bound patients get medication. It's just unacceptable and needs addressing.
Visited October 2022
Provided by Care opinion
Eaglescliffe Medical Practice has not yet replied.
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Review titled Outstanding Flu Jab Service
Rated 5 stars out of 5
by J. HARDWICK - Posted on 01 October 2022
Truly amazed & delighted at the efficiency how quickly I receives my flu jab. Was like on a conveyor belt in and out in seconds. I have said before I wish I'd left my previous ,epically centre ages ago and come to this one.
Visited September 2022
Eaglescliffe Medical Practice has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Janet Johnson - Posted on 05 September 2022
Amazing service from a dedicated team of professionals friendly receptionists would recommend this practice
Visited June 2022
Eaglescliffe Medical Practice has not yet replied.