The Dekeyser Group Practice
Little Fountain Street, Morley, Leeds, West Yorkshire, LS27 9ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Getting better!
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2024
The practice has improved alot compared to a few years back when you were never able to get an appointment and was always met with rude unhelpful receptionists. Now receptionists come across helpful. It appears easier to get a GP appointment. I particularly like the new patches service and think it's a great idea. I have an issue which I don't deem urgent enough to see a GP today but would like to get it checked and this has been dealt with on the day and an appointment booked for next week. Happy with the service.
Visited October 2024
Review titled The Dekeyser Group Practice
Replied on 07 October 2024
Thank you for posting your positive comment regarding our receptionists and the Practice. We are glad you are happy with the new PATCHS system and the service we are providing. We will pass on your comments to the team.
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Review titled Covid
Rated 4 stars out of 5
by Neil Thompson - Posted on 05 October 2024
I came in for my COVID and Flu vaccinations today. It was like a cattle market. If I don't have one or both diseases after today I'll be very surprised. I appreciate that the volume of patients requiring vaccines is high but there must be a better way than placing amlarge group of elderly and potentially vulnerable patients in the same place and at the same time
Visited October 2024
Review titled The Dekeyser Group Practice
Replied on 08 October 2024
We are sorry you were not happy with the service we provided at the Flu / COVID clinic. We have a large number of patients to vaccinate and we planned the clinic on a Saturday to avoid it clashing with normal appointments. We appreciate that you have acknowledged the volume of patients, however the clinics have to run this way so that it doesn’t affect appointment availability during the week for unwell patients. It was extremely busy and all our staff worked hard to make the clinic flow as quickly and efficiently as we could.
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Review titled great practice
Rated 5 stars out of 5
by Pamela Moorby - Posted on 04 November 2024
been there for me had a fes machine funded not been able to walk without an aid for a month now it’s helped with my health thank you
Visited September 2024
Review titled The Dekeyser Group Practice
Replied on 06 November 2024
Thank you, Pamela for leaving us a review. We are happy to hear your health has improved now you have a walking aid. We will pass your comments on the the whole team.
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Review titled What a helpful man on reception
Rated 4 stars out of 5
by Denise Pritchard - Posted on 07 October 2024
Phoned today to book an appointment and I wish I took this gentleman name but he was so helpful and explained everything I was going to ask him . Very polite and professional well done . 👍
Visited August 2024
Review titled The Dekeyser Group Practice
Replied on 08 October 2024
Thank you for leaving us a positive review. We are happy to hear he was helpful and was able to answer any questions you had. We will pass on your comments to the team.
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Review titled The best !
Rated 5 stars out of 5
by Peter Ashton - Posted on 12 August 2024
I could not have received any better treatment, Execellent service.and swift diagnosis, and even swifter Prescription which was dispensed in record time. It would be impossible to get better service wherever you went. Full maaaarks all round.
Visited July 2024
Review titled The Dekeyser Group Practice
Replied on 03 September 2024
Thank you Peter for your lovely review. We are glad you were happy with the service you received. We will pass on your comments to the whole team.
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Review titled Great customer service
Rated 5 stars out of 5
by Channi - Posted on 15 July 2024
I rang re couple of queries about meditation they were so polite listened and promptly solved my queries very good service was really helpful thanks.
Visited July 2024
Review titled The Dekeyser Group Practice
Replied on 17 July 2024
Thank you Channi for leaving us a lovely review. We are pleased to hear all your queries have been resolved and that our team were polite and listened to you. We will pass this feedback to the whole team.
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Review titled Appt booking
Rated 3 stars out of 5
by A Patient - Posted on 29 June 2024
I just need to book a blood test. I work full time & would love to be able to do it on Sat. Sun. or in an evening. The functionality exists to do so through the NHS App. We are encouraged to use digital tools, but I’ve yet to access the service and find any relevant appointments available. Today I can have a smear yet, an NHS check or an asthma appt. None are what I need. Please be brave and release more appointment slots for booking online. If I could have booked now I’d be one less tel. caller in the week and my employer would be happier too.
Visited June 2024
Review titled The Dekeyser Group Practice
Replied on 02 July 2024
Thank you for leaving us a review. The appointments for Saturday, Sunday and evenings are not loaded onto our clinical system and currently are unavailable to be booked online. If you would like to book one of these appointments the only want to do this is by phoning the surgery and the receptionist can do this for you. We will pass on your comments to the out of hours team to see if this is something they can look into doing in the future.
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Review titled Great service
Rated 5 stars out of 5
by Patricia Thompson - Posted on 10 June 2024
Within the last 4 months I have twice had to have a visit from a GP to my husband. On both occasions the care and prompt attention has been amazing. The first occasion resulted in my husband being admitted to hospital and being released a week later on the mend. The second occasion was today with a telephone call to my husband 15 minutes after requesting one and a follow on appointment this morning. Excellent service. Thanks to the GPs and the whole team including the Receptionists for working so effectively and so hard for their patients.
Visited June 2024
Review titled The Dekeyser Group Practice
Replied on 18 June 2024
Thank you Patricia for leaving us such a lovely review. We are pleased to hear you have received excellent care for your husband. We will pass on your comments to the whole team at Fountain who are always happy to read positive reviews from our patients.
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Review titled Great Practice
Rated 5 stars out of 5
by Keely - Posted on 27 June 2024
The nurse was very prompt with the appointment. She explained everything and was very helpful answering any questions I had. Very good service.
Visited June 2024
Review titled The Dekeyser Group Practice
Replied on 01 July 2024
Thank you Keely for leaving us such a nice review. We are glad the nurse explained everything to you and answered all your questions. We will pass on your comments to all the team.
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Review titled Fantastic service by the practice. Review needs reviewing
Rated 5 stars out of 5
by Dan - Posted on 13 June 2024
Contacted the team using Patchs today, I found this to be a very useful app which was easy to use. I then received a very fast response along with a convenient appointment. Thankyou. The questions on this review need to be updated to have a not applicable option as in my case I did not contact the surgery by phone and therefore did not have the opening hour explained.
Visited June 2024
Review titled The Dekeyser Group Practice
Replied on 18 June 2024
Thank you Dan for leaving us a positive review. We are glad you have found Patch's to be an easy system to use and you were given a convenient appointment to see someone. Unfortunately the questions on Patch's are set by NHS England and are standard for all practices. We will pass your comments on to them. Thanks FMC