The DE Parys Group
Bedford Health Village, 3 Kimbolton Road, Bedford, Bedfordshire, MK40 2NTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The DE Parys Group.
Reviews
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Review titled Not able to see a doctor
Rated 1 star out of 5
by Jan Leydon - Posted on 02 May 2025
I have a serious inner ear infection which 111 have said needs to be seen urgently. Apparently a two week wait is acceptable because’That is what the Doctor said’. I am at my wits end. Have now paid to go privately- since the changes the De Pays Group are not able to offer an acceptable service. I hardly ever go to the Doctors and will from now on just go to casualty.
Visited May 2025
Review titled The DE Parys Group
Replied on 08 May 2025
Thank you for taking the time to share your experience. We are sorry to hear that your recent experiences are not up to your expectations. We take all feedback seriously and apologise for the frustration you may have been subjected to. We have a formal complaints process, if you would like to email in to blmkicb.deparysqandg@nhs.net with details of your complaint, someone will be happy to respond to your directly.
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Review titled Very empathetic Doctor
Rated 3 stars out of 5
by Jan Leydon - Posted on 15 May 2025
Having written a very poor review previously, I am pleased to say my experience today with a Doctor was excellent. He listened and was thorough in his questions and the outcome. Thank you very much. I am now being referred to.the hospital. However, this could have happened 2 weeks ago had it been possible to get an appointment.
Visited May 2025
Review titled The DE Parys Group
Replied on 16 May 2025
Good Morning Jan, Thank you for taking the time to leave a further review, and that your experience was a positive one. Again, I am sorry to hear that you had cause to leave a poor review previously. If you would like us to look into this for you please email our complaints team on blmkicb.deparysqandg@nhs.net and someone will look into this for you. It is appreciated that you have taken the time to leave this more positive review. The De Parys Group
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Review titled Systemconnect Appointment
Rated 3 stars out of 5
by Alan - Posted on 14 May 2025
Have attempted on two occasions to make an appointment via the Systemconnect Application in the last week - which were submitted leaving the required information. To date absolutely no response!
Visited May 2025
Review titled The DE Parys Group
Replied on 15 May 2025
Good Morning Alan, thank you for your feedback. I am sorry you have had no response to your systemconnect submitted last week. Could you please email in to our blmkicb.deparysqandg@nhs.net email address with your full name so we can investigate this for you. Thank you. The De Parys Group
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Review titled Paperwork waiting times
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2025
Waiting to receive specific paperwork relating to my medical records. SLA states 28 days. Waited 9 weeks so far for medical secretaries to process. Extremely frustrating.
Visited April 2025
Review titled The DE Parys Group
Replied on 01 April 2025
Good Afternoon Thank you for your feedback. I am sorry for the to hear that our service is not up to expectations. Without your patient details I am unable to look into this for you. If you would like to email in to blmkicb.deparysqandg@nhs.net I will ensure this is looked into for you, and that you are responded to directly.
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Review titled Prescription service very slow
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2025
I am on strong painkillers which cannot be stopped unless dosage gradually reduced. I need to stay on the high dose until after my operation. I have requested a further prescription & it has not been actioned 5 days later.
Visited April 2025
Review titled The DE Parys Group
Replied on 25 April 2025
Thank you for your feedback. I am sorry that your experience of the one of our services has been less than we would want for our patients. If you could please email our complaints and feedback email address with more details we will look into this for you. blmkicb.deparysqandg@nhs.net - please reference your NHS Review. The De Parys Group take all feedback such as yours seriously and it helps ensure ongoing improvements for our services.
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Review titled Outstanding
Rated 5 stars out of 5
by Miriam Winchester - Posted on 25 April 2025
Today not one but two outstanding members of the Deparys team stepped in and went above and beyond to sort out my time sensitive issue. I am so grateful for their quick and efficient help especially late on a Friday afternoon. The reception team definitely saved my day.
Visited April 2025
Review titled The DE Parys Group
Replied on 28 April 2025
Thank you so much for taking the time to leave a review. We are pleased that your experience of The De Parys Group was such a positive one. I will ensure that your feedback is passed on to the manager of the reception team.
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Review titled Amazing service
Rated 5 stars out of 5
by Jill M - Posted on 06 April 2025
Was seen for a physio consultation. Very helpful and knowledgeable lady. She thought I needed to see a GP. I was offered an appointment that same day. Saw a lovely GP who was so thorough and helpful. Very happy with the care given. Lovely Receptionists at Enhanced Centre too. Very friendly and helpful. Thank you to everyone.
Visited March 2025
Review titled The DE Parys Group
Replied on 11 April 2025
Thank you so much for your feedback and thank you for taking the time to leave a review. The De Parys Group are pleased to hear that you experience was a positive and pleasurable one.
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Review titled Triage - a very poor experience with online form
Rated 2 stars out of 5
by Anonymous - Posted on 12 March 2025
I wish to share my experience trying to use the new Triage system for the deParys Group. I diligently filled out the Triage form in a vague hope I might be seen by a practitioner only to get to the end and get the message "invalid session" If you want to send people to a new service - please make sure it works!
Visited March 2025
Review titled The DE Parys Group
Replied on 14 March 2025
Thank you for your review. I am sorry that your experience of using Total Triage was not what we would have wanted for you. If you could send further details around the "invalid session" including the time that you were attempting to secure a consultation, we will look into this for you. Please email blmkicb.dpcommunications@nhs.net. Thank you.
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Review titled Very kind and helpful staff
Rated 4 stars out of 5
by Laura Watson-Smith - Posted on 18 February 2025
I recently had an asthma flare-up following a chest infection and attended an appointment with a pharmacist at the practice who was absolutely brilliant. She was attentive, warm and kind, and took the time to discuss all the options with me, answer my questions and show me how to use the new inhaler I was prescribed. Later that day, I had to call back to ensure the prescription was sent over to my pharmacy before the weekend. The receptionist I spoke to was incredibly helpful and she went above and beyond to get my prescription issued for me. Thanks to her diligence I was able to get my inhaler quickly and I've been able to get some proper sleep free of asthma symptoms for the first time in 2 weeks. I am so appreciative of all your help, thank you so much to the De Parys team.
Visited February 2025
Review titled The DE Parys Group
Replied on 10 March 2025
Thank you for taking the time to leave a review. Everyone at The De Parys Group strives to provide an excellent patient experience. I will ensure this feedback is shared with staff.
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Review titled Rubbish practice
by Anonymous - Posted on 20 April 2025
Where do I start!!! A GP gets me to use the dining room type chair I was sitting on to get up on the examination bed because it couldn’t be lowered and there was no step to use. I then had to get off the bed unassisted and carry the chair back to the desk while the doctor is just sitting there. Given my age and medical problems I was flabbergasted. Different error…..on the10th April ,as arranged by the GP, I was asked to send in blood pressure readings via the link but when I attempted to use the link it said it had expired!!! If they want 7 days readings they need to keep the link open long enough!!! Another error….on 16th April I was due to have a phone call appointment, which a doctor had asked for. About an hour before the appointment was due I got a phone call to say the doctor wasn’t available so the appointment was moved to the afternoon. About an hour or so after the new appointment time I hadn’t heard anything so I phoned the surgery only to be told I did not attend my appointment……why would I be attending my appointment when it was supposed to be over the phone. By this time I’m livid and ask that the did not attend was taken off my record but as of now it is still on there. Eventually a doctor phoned and said they couldn’t see my econsult, well they wouldn’t would they, because It was the surgery that asked to speak to me so I hadn’t done an e-consult obviously!!!!! They didn’t have a clue as to what they were supposed to be speaking to me about . All this has happened in the space of a few weeks. Most contact with this surgery causes so much frustration it reduces me to tears. They don’t know who you are, why you’re in contact with them and don’t seem to ever look at your medical history. Far too many mistakes and so much incompetence!!!
Visited February 2025
Review titled The DE Parys Group
Replied on 25 April 2025
Thank you for your feedback. I am sorry you have had to leave this review for The De Parys Group. I am so sorry to read of the poor experience you had in your appointment, the difficulties you have had with submitting your blood pressure readings and the DNA recorded on your NHS record. If you could please email our complaints and feedback email address with more details we will look into this for you and provide you with a detailed written response - blmkicb.deparysqandg@nhs.net - please reference your NHS Review. Thank you. on behalf of The De Parys Group