The Broadway Surgery - Ratings and reviews
Reviews
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Review titled Great, responsive care
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
Once I managed to get a same day appointment, I had a telephone appointment with a Dr in the morning, which led to a face to face appointment in the afternoon, and an x-ray the next day. Quick, responsive, kind and smooth. Thank you.
Visited April 2024
The Broadway Surgery has not yet replied.
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Review titled Seen in a timely manner
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
I arrived a little early for my appointment and was seen straight sway. I was taken seriously by my GP and have been referred for a hospital scan. I was able to make the GP appointment within 2 weeks of telephoning. The telephone call took about 20 mins to get through but was worth it to get a booking.
Visited April 2024
The Broadway Surgery has not yet replied.
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Review titled So few appointments
Rated 3 stars out of 5
by JH8 - Posted on 12 April 2024
Dr was amazing but getting an appointment is a nightmare . Even when you get an e consult reply stating you’d be contacted within 48 hrs rarely happens .
Visited April 2024
The Broadway Surgery has not yet replied.
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Review titled Appalling communication
Rated 1 star out of 5
by Jay Gilbert - Posted on 10 April 2024
Despite 2 letters & 2 visits regarding my condition I was forced to go private through lack of communication by this surgery . I was then contacted to have further blood tests as I was told face to face by the receptionist that my last main blood test was corrupted . I then received 4 text reminders for my 12.10pm appointment and at 12.30pm I was asked by the nurse taking the bloods … why are you here ? Waste of everyone’s time
Visited April 2024
The Broadway Surgery has not yet replied.
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Review titled Very good experience.
Rated 5 stars out of 5
by Nawal - Posted on 18 April 2024
The phlebotomist I saw on the day was caring, professional, experienced, and empathetic. I loved the idea of having the phlebotomist service in the practice.
Visited April 2024
The Broadway Surgery has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jacqueline knight - Posted on 09 April 2024
Doctors and receptionists are very warm and welcoming and helpful my doctor is willing to listen and help you instead of get you in and out quickly she spends time to be very help full in talking to you about my illness and medication great people to be around
Visited April 2024
The Broadway Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Fatima boutaib - Posted on 23 April 2024
It’s was good the doctor check my baby good and nicly and also she check me and give me some good advice
Visited April 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
thank you for your positive feedback. It is always good for all staff to receive this for staff morale. Happy you are satisfied with our service. Practice manager
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Review titled Mixed review
Rated 2 stars out of 5
by Claire Brown - Posted on 26 April 2024
The GP I spoke to was fantastic. Personable and knowledgeable. However my pervious experience with the surgery's administration and appointment system has been awful. Wrong referrals, test results not communicated, commonallly on hold for 45 minutes (only yesterday) prescriptions not being sent, being blamed for the surgery's errors. I booked an appointment to see the nurse yesterday and there is a 2.5 week wait. I have previously had huge difficulty in obtaining an appointment for a 5 year old instead deciding to go to A an E for a non urgent issue.
Visited April 2024
The Broadway Surgery has not yet replied.
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Review titled Poor customer service
Rated 2 stars out of 5
by Jay - Posted on 19 April 2024
I was queuing up to get an appointment when ever available as 8am always recorded message says daily appointments are all been taken for the day . Receptionist was helping the person in front of me and came out from the desk , and started filling some forms together for more than 15 minutes . Then I asked is there someone else to help on the desk , as I have other things to do as well . Without any respond to it , couple of minutes later after returned to her desk screamed at me “Do not come and speak over when I am helping another person .If you can’t speak I will spend the same amount of time with you “. I felt seriously this person needs basic training for customer service .
Visited April 2024
The Broadway Surgery has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Rayden - Posted on 17 April 2024
I went for a blood test. The ladies on reception were friendly and very helpful. The lady taking my blood was also nice and friendly. I also met a doctor who was also great and helpful. So the whole experience was great.
Visited April 2024
The Broadway Surgery has not yet replied.