The Broadway Surgery - Ratings and reviews
Reviews
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Review titled Appalling communication
Rated 1 star out of 5
by Jay Gilbert - Posted on 10 April 2024
Despite 2 letters & 2 visits regarding my condition I was forced to go private through lack of communication by this surgery . I was then contacted to have further blood tests as I was told face to face by the receptionist that my last main blood test was corrupted . I then received 4 text reminders for my 12.10pm appointment and at 12.30pm I was asked by the nurse taking the bloods … why are you here ? Waste of everyone’s time
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your feedback. I am sorry there have been errors on our part and I can only apologise. I will investigate further regarding letters, visits and communication. If you wish to discuss further please contact me. Practice manager
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Review titled Very good experience.
Rated 5 stars out of 5
by Nawal - Posted on 18 April 2024
The phlebotomist I saw on the day was caring, professional, experienced, and empathetic. I loved the idea of having the phlebotomist service in the practice.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comment. I will feedback to the person concerned. This is a much needed service for our patients and happy we can provide. Practice manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jacqueline knight - Posted on 09 April 2024
Doctors and receptionists are very warm and welcoming and helpful my doctor is willing to listen and help you instead of get you in and out quickly she spends time to be very help full in talking to you about my illness and medication great people to be around
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you so much for your positive comments. I will ensure these are feedback to all staff. It is so good to hear that our doctors do spend time with patients regardless of how busy they are they pride themselves in giving patients time when needed. Practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Fatima boutaib - Posted on 23 April 2024
It’s was good the doctor check my baby good and nicly and also she check me and give me some good advice
Visited April 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
thank you for your positive feedback. It is always good for all staff to receive this for staff morale. Happy you are satisfied with our service. Practice manager
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Review titled Mixed review
Rated 2 stars out of 5
by Claire Brown - Posted on 26 April 2024
The GP I spoke to was fantastic. Personable and knowledgeable. However my pervious experience with the surgery's administration and appointment system has been awful. Wrong referrals, test results not communicated, commonallly on hold for 45 minutes (only yesterday) prescriptions not being sent, being blamed for the surgery's errors. I booked an appointment to see the nurse yesterday and there is a 2.5 week wait. I have previously had huge difficulty in obtaining an appointment for a 5 year old instead deciding to go to A an E for a non urgent issue.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
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Review titled Poor customer service
Rated 2 stars out of 5
by Jay - Posted on 19 April 2024
I was queuing up to get an appointment when ever available as 8am always recorded message says daily appointments are all been taken for the day . Receptionist was helping the person in front of me and came out from the desk , and started filling some forms together for more than 15 minutes . Then I asked is there someone else to help on the desk , as I have other things to do as well . Without any respond to it , couple of minutes later after returned to her desk screamed at me “Do not come and speak over when I am helping another person .If you can’t speak I will spend the same amount of time with you “. I felt seriously this person needs basic training for customer service .
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your comment. I would like to update you that our receptionist when asked about this has provided the evidence that she was actually dealing with a very private serious matter which needed urgent attention, and the patient had limited English as her first language. I am sorry if you were in anyway inconvenienced, but our service has to provide for everyone in the best way that we can. Practice manager This is not a routine action, and as the receptionist informed you if you ever require assistance of this nature time would of course be attributed to you.
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Review titled Great experience
Rated 5 stars out of 5
by Rayden - Posted on 17 April 2024
I went for a blood test. The ladies on reception were friendly and very helpful. The lady taking my blood was also nice and friendly. I also met a doctor who was also great and helpful. So the whole experience was great.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comments I will ensure all staff are made aware of this as it is so nice for hard working staff to be appreciated. Very happy to hear that you are happy with your experience with us. Practice manager
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Review titled Good practice
Rated 4 stars out of 5
by Carol Trevillion - Posted on 05 April 2024
I was seen quickly and efficiently by a very nice doctor who was easy to talk to and thoroughly examined me and made a quick diagnosis
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comments. I will pass onto our GPs. Lovely to hear of your good experience. Practice manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Lambie - Posted on 06 April 2024
Yesterday, for the first time since I registered with Broadway Surgery, I visited the surgery for an appointment with the nurse, for a smear test. The nurse was kind and patient although could not complete the test as I am a somewhat complicated patient because I have 2 cervix, rare, but by no means unique. The nurse asked if I would wait whilst she went for the doctor to help her with the procedure. The doctor did manage to locate both cervix, but the smear test proved impossible due to my age and menopause. Subsequently they have referred me to Whipps Cross Hospital. I do hope this isn’t too graphic, but I wanted to explain that despite a tricky situation (me!) both doctor and nurse at the surgery did their utmost to help and put me at ease. Even the receptionist was nice and it’s not often that happens! I am due to go back for a health check and have no hesitation to revisit.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your feedback, I will ensure everyone is made aware of how you felt well treated on the day despite any complications. Glad to hear that all went well and we look forward to seeing you shortly. Practice manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Staff very understanding, GP was very good and went the extra mile to make sure everything was covered
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comment I will ensure the doctors are made aware. Glad we are providing the service for you. Practice manager