The Billesdon Surgery - Ratings and reviews
Reviews
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Review titled Thank you so much
Rated 5 stars out of 5
by Jazmine - Posted on 05 April 2024
On this day, I would like to express my utmost gratitude to the dedicated and hardworking pharmacy team for their exceptional and unparalleled service. I had the pleasure of being assisted by a wonderfully bright and colorful lady, with a vibrant shade of pink, who went above and beyond in helping me with my prescription. Despite my own forgetfulness in ordering it, she took care of everything for me and I was able to collect my prescription on the same day. Thank you all so much.
Visited April 2024
Review titled The Billesdon Surgery
Replied on 08 April 2024
Thank you for taking the time to post a review and for your comments. We will share them with all of the staff.
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Review titled The system doesn't work
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
The morning phone system does not work in favour of the patient. I repeatedly called at 8am, each time listening to a 3 minute recorded message, then engaged tone. finally spoke to a receptionist at 9am - all appointments gone. For people calling from a landline this is expensive as well as frustrating and stressful. This has to change and the surgery needs to realise that the patients are the main concern here rather than an inconvenience. Most surgeries have been graded very poor since the pandemic but Billesdon is one of the worst.
Visited March 2024
Review titled The Billesdon Surgery
Replied on 27 March 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Extremely frustrating
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
Being type 1 diabetic and having prescriptions changed , without notification is unacceptable. I work 13 hour days and trying to get an appointment is impossible. The receptionist aim is to deny patients access to any medical assistance. Booking a Vitamin B12 injection prior is challenging. Getting a nurse appointment is far easier than seeing a GP. Even just getting a telephone appointment to discuss medication, blood test results, ( that receptionist says are borderline) is impossible. Having called the gp at 8 am 2 days running. No appointments. I have now registered at another surgery. Extremely, extremely disappointed.
Visited January 2024
Review titled The Billesdon Surgery
Replied on 21 February 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Very hard to contact
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Trying to call at 8am to book an appointment for my 2 year old son. After waiting for a 2 minute recorded intro to finish every time I call, it simply goes to engaged tone and hangs up. Extremely frustrating and needs to be changed.
Visited January 2024
Review titled The Billesdon Surgery
Replied on 21 February 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled The service at Billesdon has gone from great to shocking.
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2024
I telephoned this morning at 8.00 . I was on the telephone for about 15 minutes when I became 2nd in the queue. At this point I was cut off. I immediately called again and was 19th in the queue. I then put the phone down. After calming down I phoned again in about 20 minutes. After another 10 minutes or so I was told all appointments were full. What a service! Don’t patients matter any more.?
Visited January 2024
Review titled The Billesdon Surgery
Replied on 21 February 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Sad deterioration of a once brilliant service
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
Having previously known ( pre pandemic) what a wonderful service Billesdon surgery was. It saddens me to see the negative feedback it gets. This is wholly due to the cessation of the drop in appointments that it used to conduct, every week day. Patients loved the accessibility of turning up on the day to be seen. The GPs disliked doing the open surgery and when the pandemic arrived- the opportunity to close it arrived. Huge mistake in my opinion.. I miss the days when you could pop in and discuss, prescriptions, making appointments for annual check ups. Feel special when they would address you by name. It’s truly a shame. I like many comments on this site , have family that have experienced all these similar issues. Surgeries must remember-You are here for the patients not for the service providers. You obviously are not meeting individuals needs and this must be rectified. Please put the care back into Billesdon Surgery. X
Visited November 2023
Review titled The Billesdon Surgery
Replied on 03 January 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Wish I didn’t bother!
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Rang to book an appointment, just joined the surgery from a different NHS and need a repeat prescription and to see a doctor. (Can see a doctor in 3 months as long as I could!) The whole time I was trying to talk I was spoken over, rushed and she didn’t ask any questions nor let me explain anything, felt like I had to battle her to finish a sentence - I had no idea that to see a doctor you have to go through the website and wait to see see if you secured yourself an appointment because the receptionist said they’ll all be gone by lunch time and it’s a 3 week wait. She kept referring me to look at the website because I can’t seem to understand her? Wish I didn’t bother joining, left feeling silly for ringing and was spoken down to and belittled.
Visited October 2023
The Billesdon Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Richard Lockwood - Posted on 19 September 2023
I don't use the practice on a regular basis, but on the occasions that I have, I have always found them to be helpful and friendly. Today was no exception - thank you Billesdon surgery.
Visited September 2023
Review titled The Billesdon Surgery
Replied on 20 September 2023
Thank you for taking the time to post a review and for your comments. We will share them with all of the staff.
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Review titled Absolutely shocking
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Called this morning at 8 o clock to get a call back from a doctor,only to receive the engaged toned after calling back nine times and being number 16 in the queue I was then told all the appointments had been taken now for today.Why do they not put this on the answer machine message if they know all the appointments have gone?????!!!
Visited February 2023
Review titled The Billesdon Surgery
Replied on 15 February 2023
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Horrible reception staff
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
The reception staff at this surgery have so much attitude and are just horrible and rude. I called to request a phone call from a doctor about an issue with my toddler. The receptionist refused to do it and told me if it was serious I should have called sooner. When I told her why it was the first time I had been able to call all day and what the issue was she said she’d put it through but the doctor wouldn’t ring me. She continued to have a go at me until I burst into tears and I had to put the phone down. I don’t feel like I can call with any medical issues now.
Visited February 2023
Review titled The Billesdon Surgery
Replied on 09 February 2023
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.