The Billesdon Surgery
4 Market Place, Billesdon, Leicester, Leicestershire, LE7 9AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very hard to contact
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Trying to call at 8am to book an appointment for my 2 year old son. After waiting for a 2 minute recorded intro to finish every time I call, it simply goes to engaged tone and hangs up. Extremely frustrating and needs to be changed.
Visited January 2024
Review titled The Billesdon Surgery
Replied on 21 February 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled The service at Billesdon has gone from great to shocking.
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2024
I telephoned this morning at 8.00 . I was on the telephone for about 15 minutes when I became 2nd in the queue. At this point I was cut off. I immediately called again and was 19th in the queue. I then put the phone down. After calming down I phoned again in about 20 minutes. After another 10 minutes or so I was told all appointments were full. What a service! Don’t patients matter any more.?
Visited January 2024
Review titled The Billesdon Surgery
Replied on 21 February 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Sad deterioration of a once brilliant service
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
Having previously known ( pre pandemic) what a wonderful service Billesdon surgery was. It saddens me to see the negative feedback it gets. This is wholly due to the cessation of the drop in appointments that it used to conduct, every week day. Patients loved the accessibility of turning up on the day to be seen. The GPs disliked doing the open surgery and when the pandemic arrived- the opportunity to close it arrived. Huge mistake in my opinion.. I miss the days when you could pop in and discuss, prescriptions, making appointments for annual check ups. Feel special when they would address you by name. It’s truly a shame. I like many comments on this site , have family that have experienced all these similar issues. Surgeries must remember-You are here for the patients not for the service providers. You obviously are not meeting individuals needs and this must be rectified. Please put the care back into Billesdon Surgery. X
Visited November 2023
Review titled The Billesdon Surgery
Replied on 03 January 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Wish I didn’t bother!
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Rang to book an appointment, just joined the surgery from a different NHS and need a repeat prescription and to see a doctor. (Can see a doctor in 3 months as long as I could!) The whole time I was trying to talk I was spoken over, rushed and she didn’t ask any questions nor let me explain anything, felt like I had to battle her to finish a sentence - I had no idea that to see a doctor you have to go through the website and wait to see see if you secured yourself an appointment because the receptionist said they’ll all be gone by lunch time and it’s a 3 week wait. She kept referring me to look at the website because I can’t seem to understand her? Wish I didn’t bother joining, left feeling silly for ringing and was spoken down to and belittled.
Visited October 2023
Review titled The Billesdon Surgery
Replied on 19 October 2023
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Great service
Rated 5 stars out of 5
by Richard Lockwood - Posted on 19 September 2023
I don't use the practice on a regular basis, but on the occasions that I have, I have always found them to be helpful and friendly. Today was no exception - thank you Billesdon surgery.
Visited September 2023
Review titled The Billesdon Surgery
Replied on 20 September 2023
Thank you for taking the time to post a review and for your comments. We will share them with all of the staff.