The Barkantine Practice - Ratings and reviews
Reviews
-
Review titled The worst gp i have been in my life
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
It’s absolutely horrible the staff are so rude and receptionist are absolutely clueless they dont know what they are doing, when you call you wait for over 1 hour and then they just cut the call on you , you wait for 4 weeks for an appointment just for them to check for 10 second and say have some antibiotics ( i have been told this for 3 years for the same problem) we have other patients to see , what am i then did i come here for fun
Visited March 2023
Review titled The Barkantine Practice
Replied on 31 May 2023
I am very very sorry to hear about your disappointment with us and I would like to assist you with making things right. As you have commented anonymously here, can I please request you send us an email at nelondon.barkantine@nhs.net so that I can speak to you in detail to resolve the issue.
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Andy - Posted on 28 February 2023
I've been registered with this practice for about 15 years now (long before they moved into the current building). Since I suffer from several chronic health issues, I am something of a "frequent flyer". Throughout that time, they have treated me extremely well. All of the staff have been professional, kind, compassionate and caring at all times. I feel very fortunate that I have such an amazing practice on my doorstep. I honestly can't recommend them enough.
Visited February 2023
Review titled The Barkantine Practice
Replied on 26 April 2023
Dear Andy, Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice. I will share this with the practice to let them know to keep up the amazing work. Best wishes, Sanjoy Ghosh Assistant Practice Manager
-
Review titled Deterioration of services at this practice
Rated 1 star out of 5
by Jo Woodward - Posted on 03 March 2023
I am so disappointed with this practice - used to be OK service but has now got so bad I intend looking for another GP. I recently had a serious accident and was refused a face to face appointment with GP and asked to return to A&E (who had told me to see my GP if symptoms persisted - A&E were visibly annoyed when I told them what had happed and who asked me to return). What then followed was a catalogue of disarray including holding on the phone for 39 minutes to get through to Reception (on more than one occasion) to lost paperwork waiting signature. I eventually resorted to emailing Practice Manager but even that was not responded to by the Manager more a series of text message instructions. COVID restrictions can no longer be blamed for the awful service received here and I feel sorry for the front desk staff who have to deal with the many, many dissatisfied patients (and believe me I have spoken to a few whilst standing in the queue for ages). This is the main surgery on the Isle of Dogs so is responsible for the care of thousands of patients - I suggest someone in authority takes a serious review of its service before something serious happens to someone less capable than myself.
Visited February 2023
Review titled The Barkantine Practice
Replied on 14 July 2023
Dear Jo, Thank you for posting a review. We are sorry to hear that your experience was not up to standards in recent times. I would like the opportunity to investigate your feedback further in order to resolve any issues. Please could you contact me at nelondonicb.barkantine@nhs.net. I would like to arrange a meeting with you to discuss in detail your disappointment with the services and we’ll work with you to resolve any issues as quickly as possible. Best wishes, Sanjoy Ghosh Assistant Practice Manager
-
Review titled Womens health
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
If you need any help with menopause speak with the Womens health doctor. She has been brilliant. I was put through many tests before I asked to speak with Womens Health. All women over a certain age are entitled to HRT on the NHS whether their periods have stopped or not. I didnt know that. It would be great if the other doctors were aware of this too.
Visited February 2023
Review titled The Barkantine Practice
Replied on 31 May 2023
Dear Patient, We are so pleased to hear what a great experience you had. Thank you for leaving a review and sharing your feedback. This is really appreciated by our team. Best wishes, Sanjoy Ghosh Assistant Practice Manager
-
Review titled Best GP practice I've used
Rated 5 stars out of 5
by Miss E Handy - Posted on 25 January 2023
The Womens Health doctor here has been so helpful and understanding. I was given the required medication for peri-menopause. I recommend anyone needing peri or menopause help to ask for the doctor who deals with Womens Health. Thank you!
Visited January 2023
Review titled The Barkantine Practice
Replied on 08 June 2023
Dear Miss Handy , Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice. I will share this with the practice to let them know to keep up the amazing work. Kind Regards, Sanjoy Ghosh Assistant Practice Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Susan - Posted on 15 January 2023
I have always had excellent professional service from this practice. I feel cared for and have never had problems with the service provided. The advise I received at short notice during the weekend to go straight to A&E, was critical to my health and appreciate the quick response.
Visited December 2022
Review titled The Barkantine Practice
Replied on 26 April 2023
Dear Susan, Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice. We are delighted that you feel cared for by the practice. I will share this with the practice to let them know to keep up the amazing work. Best wishes, Sanjoy Ghosh Assistant Practice Manager
-
Review titled Unable to see my GP
Rated 2 stars out of 5
by Ricardo Martins - Posted on 13 October 2022
I have filled out an online form earlier this morning and left notes on it asking to be seen urgently by my GP. My coughing has worsen lately and was advised by the Dr of my Company through a video call that I must be seen by my GP today. No reply obtained yet by this practice, it's almost 5pm, 13/10/2022 and no answer. I called the gp practice and waited on the line for about 1hour until the receptionist answered. After explaining the situation I was told that I would need to wait until 48h for someone to review my request. I asked to speak with the GP as it was urgent case. I was put on hold and later informed that GP could not attend and would need to wait or call 111. This is totally unacceptable, when we require to see a gp at this practice we are completely lost without any help. I was told to call 111. The service is designed in such a way that demotivates a patient to see their gp. I will proceed further with a complaint.
Visited October 2022
Review titled The Barkantine Practice
Replied on 31 May 2023
Thank you for posting a review. I am very very sorry to hear about your disappointment with us. We can see from our records that you have recently spoken with your GP. I hope that you have been listened to and it was resolved. Please do not hesitate to contact me at (nelondonicb.barkantine@nhs.net) if you would like to raise or discuss any other issues in detail.
-
Review titled Online communication and follow up care is very efficient
Rated 5 stars out of 5
by Brendan Jones - Posted on 06 October 2022
The online consultation process is very efficient with an almost immediate response and then GP telephone conversation within the promised 48 hours. Using the repeat prescription service for years now has been simple and yesterday I requested medication at around 19:00 hours which was approved by 09:30 the next morning meaning that I was able to collect any time after that, which is truly efficient.
Visited October 2022
Review titled The Barkantine Practice
Replied on 10 October 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with the practice team to let them know to keep up the amazing work. Best wishes Anne Namgbeh Complaints Manager
-
Review titled Failure to inform
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2022
A GP refused to prescribe repeat medications for no reason - no contact at all, no explanation leaving without medication for several weeks. Actually was allowed to see a GP - not the one who unprofessionally ignored me and though the matter was resolved. Sadly, 2 more medications have been "banned" again without any contact to inform me. Seems that now I am old I can be ignored and shoved aside to become ill and save them the bother of having me as a patient. Symptoms of not having medication are worsening but request for contact has been ignored.
Visited August 2022
Review titled The Barkantine Practice
Replied on 17 August 2022
Dear Patient I apologize on behalf of the GP and everyone at the Barkantine Practice. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our patients. We can’t fix the past but you have my personal commitment to improve the way our staffs serve every patient. Until then, please accept my sincerest apologies on behalf of everyone on the team. I would be grateful if you can kindly email me at nelondonicb.barkantine@nhs.net so I can resolve this issue for you. Best Wishes, Anne Namgbeh Complaint’s Manager
-
Review titled Asked to contact & ignored
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2022
I left a review and received the response to contact the complaints manager. I did - twice. No acknowledgement - not even the now standard auto response; 'we are so very busy due to unprecedented circumstances'. So why bother?
Visited June 2022
Review titled The Barkantine Practice
Replied on 04 July 2022
It seems I did not receive your complaint. I am very very sorry about this. Can you please resend it to nelondon.barkantine@nhs.net so I can investigate your complaint appropriately. Best wishes Anne Namgbeh Complaint's Manager