The Barkantine Practice - Ratings and reviews
Reviews
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Review titled They are just a joke!
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
Average waiting time for the phone to be picked up 60 minutes. A person who barely speaks English will pick up the phone. Rude receptionist wanting to know the exact problem otherwise she will not book you in, apparently a doctor can be specialised in Women Health but you cannot say Women Health as a reason of your appointment. Then being offered a phone appointment on the 7th of August! Which means in 3 weeks time. They do not do face to face appointment because of covid. The World Health Organisation declared the pandemic ended while ago! if you look at them online they are accepting new patients even if they are not able to look after the one they have already!
Visited July 2023
The Barkantine Practice has not yet replied.
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Review titled Taking advantage of Covid times
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2023
It’s impossible to get an appointment. First you have to go through the long process of making an online appointment, then the doctor will call you after about 2 weeks, then they’ll book a face to face appointment after 2 more week. All in all, you’re waiting a month for an appointment. To top it off, the doctor called 2 hours after the appointment time, as I was at work I couldn’t pick up, but the Dr didn’t even attempt to call a 2nd time or try the alternative number. It’s a shame that the surgery has gone soo downhill especially as soo many of us took part in the ‘Save our Surgery’ campaign when they were being threatened with closure.
Visited July 2023
The Barkantine Practice has not yet replied.
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Review titled Service gone to the dogs!
Rated 3 stars out of 5
by Anonymous - Posted on 09 July 2023
The online form is not working as it should be. When it started it was an okay service, now it has gone downhill. They ask you to book a telephone appointment slot and sometimes nobody bothers to call. What happened to the face-to-face appointments? The pandemic excuse is over and these must be reinstated urgently. What is the reason we cannot book online same day appointments via patient access? Same day appointments and face-to-face appointments are a must to avoid having to go to a&e. If we have to go to a&e what is the point that the practice is in existence. It is not fit for purpose if it cannot look after its own patients.
Visited June 2023
The Barkantine Practice has not yet replied.
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Review titled Unprofessional Treatment and Inadequate Medical Examination
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2023
I am writing this message to formally express my deep dissatisfaction with the service I received during my visit to your facility on 16 of June. As a patient, it is my belief that everyone deserves respectful and thorough care, and unfortunately, this standard was not met during my recent appointment. Upon my arrival, I was subjected to an embarrassing and inappropriate interaction, wherein my name was loudly called out due to a missed silent visual message on the screen. I would have appreciated if the staff had approached me discreetly or simply sent a reminder text message instead of publicly reprimanding me. This is not the level of professionalism I expect from a healthcare provider, and it set a negative tone for the remainder of my appointment. Further, I am extremely disappointed with the lack of comprehensive medical examination I received concerning my ongoing asthma condition. Even after a month of medication, I have not seen any significant improvement in my health. It was surprising to me that an essential test, like spirometry, was not offered. This test could have helped in accurately assessing my condition and determining the effectiveness of the treatment. My expectations, based on both medical standards and human decency, were not met during this visit. Such an experience can cause patients undue stress and can ultimately discourage them from seeking the care they need. I would like to request a thorough investigation into this matter, and I expect appropriate measures to be taken to ensure this kind of incident does not recur in the future. Furthermore, I request a follow-up appointment where a complete and comprehensive examination can be carried out, and my treatment plan can be reassessed based on those findings. I appreciate your prompt attention to this matter. It is my hope that my experience can be used as a learning opportunity to improve patient care in your facility.
Visited June 2023
The Barkantine Practice has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Richard Patterson - Posted on 31 August 2023
Superb physio advice and follow up with exercises I had mixed problems with knee and ankle pain It may be linked with side effects of statins but am covering all bases
Visited June 2023
The Barkantine Practice has not yet replied.
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Review titled Problems with repeat prescription
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
A GP rejected repeat medications without any explanations leaving me without medication for several weeks. Booked a call consultation, but nobody called. Booked an admin request for my medication, and got a message the medication was issued. Requested via Patient Access application and again it was rejected by GP. Can you just learn how to interact efficiently between your own departments, please? I am just sitting and don't really know what to do next or how to get my medication. Such a simple action and so much pain, this is just ridiculous.
Visited May 2023
Review titled The Barkantine Practice
Replied on 14 July 2023
Thank you for posting a review. I am very sorry to hear about your disappointment with us and I would like to assist you with making things right. As you have commented anonymously here, may I please request you send me an email at nelondon.barkantineicb@nhs.net so that we can investigate and take appropriate action accordingly. I hope to hear back from you soon. Kind Regards, Sanjoy Ghosh Assistant Practice Manager
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Review titled Wrong mat b1
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
They issued the wrong mat b1 certificate required for getting allowance from government because of which my maternity allowance claim was rejected. I wonder how can a practioner make such a mistake of putting the wrong details of doctor. The sign and the details of doctor number does not match. Seems like fraudulent certificate. They make the patient wait for more than half an hour while I was 36 weeks pregnant and did not wait for 5 min for me when I was late and cancelled my appointment.
Visited May 2023
Review titled The Barkantine Practice
Replied on 14 July 2023
Thank you for posting a review. I am very very sorry to hear about your disappointment with us and I would like to assist you with making things right. As you have commented anonymously here, may I please request you send me an email at nelondon.barkantineicb@nhs.net so I can resolve this issue. I would like the opportunity to investigate your feedback further in order to resolve any issues as quickly as possible. Best wishes, Sanjoy Ghosh Assistant Practice Manager
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Review titled Worst practice
Rated 1 star out of 5
by Yi Li - Posted on 10 June 2023
The worst GP I have ever met, the doctor doesn't want to do further treatment, give the prescription I could able buy from boots strict away. The doctor are useless and appointment phone call never succeeded because they only call you 10 seconds. Never call back, doctor’s suggestion is call 111, the most useless staff.
Visited April 2023
Review titled The Barkantine Practice
Replied on 14 July 2023
Dear Patient, Thank you for posting a review. We are sorry to hear that your experience was not up to standards in recent times. I would like the opportunity to investigate your feedback further in order to resolve any issues. Please could you contact me at nelondon.barkantine@nhs.net. I would like to arrange a meeting with you to discuss in detail your disappointment with the services and we’ll work with you to resolve any issues as quickly as possible. Best wishes, Sanjoy Ghosh Assistant Practice Manager
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Review titled Operator busy
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2023
Last 7 days I have been calling the patient advisor team every time I am having to wait behind 10-15 people. Taking upto 45-90 min. These waiting times are unacceptable. The practice should step up its capacity to provide a decent exceptional service quality.
Visited March 2023
Review titled The Barkantine Practice
Replied on 08 June 2023
Dear Patient , Thank you for posting a review. I am very sorry to hear about your disappointment with us due to waiting time over the phone. This is to update you that we have changed our telephone provider and there are a lot of new features in the new system like call back option, monitor the call volume, call queue, etc. Please do not hesitate to contact me at (nelondonicb.barkantine@nhss.net ) if you still have a similar experience with us. Kind Regards, Sanjoy Ghosh Assistant Practice Manager
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Review titled The worst gp i have been in my life
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
It’s absolutely horrible the staff are so rude and receptionist are absolutely clueless they dont know what they are doing, when you call you wait for over 1 hour and then they just cut the call on you , you wait for 4 weeks for an appointment just for them to check for 10 second and say have some antibiotics ( i have been told this for 3 years for the same problem) we have other patients to see , what am i then did i come here for fun
Visited March 2023
Review titled The Barkantine Practice
Replied on 31 May 2023
I am very very sorry to hear about your disappointment with us and I would like to assist you with making things right. As you have commented anonymously here, can I please request you send us an email at nelondon.barkantine@nhs.net so that I can speak to you in detail to resolve the issue.