The Avicenna Medical Practice - Ratings and reviews
Reviews
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Review titled Compliant
Rated 2 stars out of 5
by Aysha Halliday - Posted on 12 March 2024
Went to a appointment which was at 9:50am, rushed around to make the appointment and also arrived 5 mins before the appointment, when i booked in, they had me waiting 40 mins before i was told the doctor was not in, so this shows how unorganized the surgery is, there has been multiple cases where appointments had been cancelled and had to call in to re-book, they do not have the curtesy to call and offer another appointment. If we are late for an appointment, the staff are quick to rebook and mark it down as a missed appointment, but when there is a blatant lack of communication and inadequate organising skills on their behalf we just have to deal with it. when we raise this with them, we are considered incorporative and rude patient. there have been cases where they book appointment without consent and when we don't make the appointment, it is marked as missed appointment, there is a lack of commitment on their side but we have to drop everything for them but we are not shown the same respect back. This is not on and they should be notified of this and if necessary inspected.
Visited March 2024
Review titled The Avicenna Medical Practice
Replied on 12 March 2024
We apologise profusely for the error that happened today. A rota had been added to the system incorrectly and it was not until an hour into that rota the mistake was noted after staff had been ringing round trying to contact the staff member concerned. Staff do have annual leave and can become sick so rotas do sometimes need to be cancelled and rearranged. On this occasion once the mistake had been noted staff immediately started contacting patients to cancel and rearrange those appointments, however some patients yourself included had already arrived, we apologised and rearranged the appointments for you. I can see your appointment was rebooked for a GP the same day. Unfortunately mistakes do happen, and this will never change its how they are dealt with and rectified. We do not book appointments without consent, we book appointments for patients when they clinically need them, sometimes patients do not answer their phones when we try to contact them and therefore we make an appointment and send a letter asking them to contact us to change if the appointment is inconvenient. This is not the same as without consent? We do also run a system whereby patients who attend late cannot always be seen, as the impact on the other patients who have arrived on time is unfair. We do often try to accomodate late patients, by asking them to be seen at the end of a clinic or within other patients but that could mean that patient has to wait a significant amount of time or it could be that we cannot offer that in certain circumstances. We have acknowledged our mistake today, we apologised immediately once the mistake was noted and we added extra slots to rotas to accommodate those patients who had been inconvenienced and to ensure they were seen the same day if that is what they wished, we are sorry this did not meet your expectations.
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Review titled Excellent Service
Rated 5 stars out of 5
by Clive Boon - Posted on 19 October 2023
I woukd like to thank staff and Doctor for an excellent and professional service which allowed me to have a ECG within two hours of my initial Request and contact by Doctor which also very prompt and within 1 hour of contacting surgery many thanks
Visited October 2023
Review titled The Avicenna Medical Practice
Replied on 12 March 2024
Thank you so much for taking the time to leave the review for the practice. We pride ourselves on excellent patient care, and always try where possible to meet the needs of our patients in a timely manner. We thank you for taking the time out of your day to note this and share this with others.
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Review titled Great practice
Rated 5 stars out of 5
by George Thomas Clark - Posted on 04 March 2023
I recently transferred to this practice, the service I have recieved is brilliant, I have recieved results of tests within 24hrs, been given follow up appointments. This is somthing I have not had in a long time, staff I have seen are brilliant.
Visited March 2023
Review titled The Avicenna Medical Practice
Replied on 14 March 2023
Thank you so much for taking the time to leave a review of the practice, We are so happy the service you have received has been good and we hope to continue to help and meet your needs in the future. Please spread the word and if you would like to join our Practice Patient group speak with Jackie our patient engagement lead.