The Avenue Surgery
1 The Avenue, Moulsecoomb, Brighton, East Sussex, BN2 4GFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by M.sweet - Posted on 28 May 2025
Thank you to the staff that helped and resolved my request for my husband's patient summary in a timely manner
Visited May 2025
Review titled The Avenue Surgery
Replied on 29 May 2025
Dear M. Sweet, Thank you for your kind words. We're glad to hear that our staff were able to assist you promptly and resolve your request efficiently. Your feedback is greatly appreciated and will be shared with the team. Wishing you and your husband all the best. Kind Regards, Sarah Stafrace Reception/Admin Supervisor
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Review titled Rude staff don't look after patients
Rated 1 star out of 5
by Jason Ransom - Posted on 15 May 2025
Today I go and collect my meds only to find that one is for review I call the surgery wait for 30 min ish to get told I should flag up my review I asked why don't they have a system to notify people before so they can have enough time to have the review I got told we do you ring us when you don't receive the meds. I find that unacceptable now I have no blood pressure tablets untill the they can confirm the review witch will take 3 working days o and it's Friday tomorrow and I have the weekend to go now so even longer they don't tell you when I'm able to get my meds once they have completed the review. I personally would recommend anyone to go elsewhere unless you like rude staff and poor service.
Visited May 2025
The Avenue Surgery has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Leanne - Posted on 16 May 2025
On the 6th of may I had a medicine review for my anti depressant tablets. The nurse/doctor i spoke to said she would put in a request after our chat. 10 days later and my meds haven't been issued. I've had to be without my medication for a while now and I am feeling awful. I have no idea what's going on? Also my daughter is on regular medication for her arthritis. Medication she can't just stop or be without. The surgery have refused to repeat a prescription for her because the hospital are apparently dealing with her. The hospital has written to the surgery numerous times and still can't get any medication for her. I went into the surgery about a yr ago asking for them to put my daughter on my NHS app so I can request repeats for her. Never heard back about that again. I've never known a surgery like it. Too leave patients without their medication is pure negligence. Last night I applied to be a patient at another surgery. I have been very stressed trying to get medication everytime we run out. I shouldn't have to keep chasing something that should be so simple.
Visited May 2025
Review titled The Avenue Surgery
Replied on 19 May 2025
Dear Leanne, Thank you for bringing this to our attention. I’m truly sorry to hear about the issues you’ve faced with receiving your medication and your daughter’s prescription—it’s completely understandable how stressful and concerning this must be. Your experience is not reflective of the standard of care we strive to provide, and I deeply regret any distress this has caused you and your family. I would like to investigate this matter urgently to understand what went wrong and ensure it’s resolved as quickly as possible. Please feel free to contact me directly and I will personally look into it for you. Your feedback is invaluable in helping us improve, and I appreciate you taking the time to share it. Looking forward to resolving this promptly. Kind regards, Sarah Stafrace
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Review titled Physio
Rated 3 stars out of 5
by Anonymous - Posted on 12 November 2024
I saw the practice physio and he was very good and thorough and showed me all the exercises that I needed to do.
Visited November 2024
Review titled The Avenue Surgery
Replied on 19 May 2025
Dear Anonymous, Thank you for sharing your experience with us. We’re glad to hear that you found the physio session helpful and thorough, and that the exercises were well explained.
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Review titled Awful surgery since dr hacking and dr winter left
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
Call up morning no app, call afternoon no app left it’s a vicious circle ! Staff on reception seem rude and uncaring. Ever since the retirement of dr winters and hacking this surgery has gone right downhill. I am at my wits end with this surgery and have just this minute filled in forms to another surgery as although being with the avenue over 20 years I would like to be able to get an app at some point in my lifetime or even speak to someone who actually cares about patients !!
Visited May 2024
Review titled The Avenue Surgery
Replied on 20 May 2024
Dear patient, Thank you for providing us with your feedback. I'm very sorry to hear that this has been your experience and I would be more than happy to discuss this with you further and try and rectify the situation. If you wish to discuss this please ring the surgery and ask for myself. Sarah Stafrace Reception Supervisor
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Review titled Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
Can never get appointments and if by someone luck you do get one it’s online, so last week I booked an appointment for 8 days later (today) and they ring me at 2pm to say my appointment was double booked. Absolute Joke
Visited March 2024
The Avenue Surgery has not yet replied.
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Review titled Unprofessional staff
Rated 1 star out of 5
by Jessica Giga - Posted on 22 February 2024
I am pregnant and in full time employment which means trying to get an appointment with the surgery is impossible as the lines are constantly busy. I understand the nhs is under pressure and the surgery is under staffed. I took the day off to get an appointment as I suspected I had shingles. I was treated like i had committed a crime by the receptionists who told me I should have called (which I had tried to do a number of times) they told me I was to stay away from the other patients and I could potentially infect patients aswell as them. On the NHS website it’s advised to seek medical treatment from your GP if you suspect you have shingles so I was shocked and humiliated by the hostile treatment of these unqualified and incompetent receptionists. I normally avoid going to the Avenue surgery at all costs and visit the walk in clinic where I receive a much better service. However, why should I do that when I am registered to a doctors surgery down my road and have been a patient there for nearly all my life. Dr hacking and Dr winter always provided a welcoming and caring practice, and since their retirement the surgery is hostile and vile.
Visited February 2024
Review titled The Avenue Surgery
Replied on 27 February 2024
Dear Jessica, Thank you for drawing your experience to our attention today. Patient well-being and comfort are paramount to us, and for you especially during a time as sensitive as pregnancy. We are sorry that you found the receptionists handling of your concern at the surgery today to be humiliating and hostile. This was not her intention, but she was genuinely concerned for any potential infection risk to other patients in the surgery. We are sorry that this was not handled better and that it distressed you. Every patient deserves to be treated with dignity, respect, and professionalism, regardless of the circumstances, and we are sorry that we failed you in this respect today. Similarly, staff to are entitled to the same dignity and respect, so we are disappointed that you choose to refer to staff as incompetent, this is not the case. We are also sad that you feel the surgery is hostile and vile, this is quite a profound statement, and one we believe is not justified. We are sorry that you find it necessary to avoid the surgery, and feel the service from the walk-in clinic is better. The walk-in clinic is specifically commissioned to provide an urgent on-the-day service and as such their contractual and funding mechanisms are different. Therefore, they are better placed to provide urgent care than we are at the surgery. However, we note today that we were able to offer you a priority GP appointment within only 30 minutes of attending the surgery today. This is better than could be expected from most urgent care settings such as NHS Walk-ins, or A&E. We are aware that patients are finding it difficult to get through to the surgery by phone. We are working very hard to improve this. Having checked today, the average call wait time this morning was just 3.36 minutes. We are pleased that you received very quick and appropriate clinical treatment today. We wish you a speedy recovery, and the very best with your pregnancy. If you require further assistance or have any concerns, please don't hesitate to contact us. Thank you, Stephen Cribb Business Operations Manager The Avenue Surgery
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
I find it impossible to get an appointment. Spent hours waiting each day to be eventually told there are no appointments left today ring again tomorrow at 8.30. Why can’t we pre book like we used to? This happens all the time! Frustrated…
Visited February 2024
The Avenue Surgery has not yet replied.
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Review titled Awful, shambles of a surgery
Rated 1 star out of 5
by Philip Malone - Posted on 05 January 2024
Been at the surgery for many years and had my fill now, no appointments, not seen my GP since 2020? Cant sort blood forms, my prescriptions constantly not sent through.. absolutely sick of it. Phone up for appointments at 8 and get told to phone back numerous times a day.. was told theres nothing for 2 weeks now? Phone up for antibiotics and get told to phone back in a weeks time? Missing insulin told to wait a week, this is detrimental to my health and its a joke. Will be looking to leave as I feel the reception staff assume they have a medical capacity and think they can decide if your illness is worth their time, i’m disgusted
Visited January 2024
The Avenue Surgery has not yet replied.
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Review titled Advance nurse practitioner
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2024
I had an appointment with the advance nurse practitioner and explained that I was sure that one of the medications I was prescribed was not agreeing with me.I had spoken to several doctors who were adamant that it wasn't a particular medication.She really listened and has finally changed it.After months of repeating myself I finally feel a lot better and appreciate someone finally listening and acting on my concerns
Visited January 2024
The Avenue Surgery has not yet replied.