Swallownest Health Centre - Ratings and reviews
Reviews
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Review titled Prompt, Efficient Service
Rated 5 stars out of 5
by M P Boler - Posted on 15 April 2024
I cannot speak too highly of the service I received from Swallownest Health Centre last week. The telephone receptionist recognised the seriousness of my symptoms and gave me an early appointment and within thirty minutes of that appointment ending I was admitted to Rotherham Urgent Emergency Care Unit. The receptionist, doctor and diagnostic ECG nurse worked seamlessly together to produce a lifesaving outcome for me. Saying thank you seems totally inadequate.
Visited April 2024
Swallownest Health Centre has not yet replied.
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Review titled Great check-up experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
Lovely friendly nurse at my hypertension review and she was able to take my blood sample on the first attempt (by no means an easy feat usually!). A very good experience all round apart from the self check-in screens not working so causing a slight delay. The receptionist efficiently dealt with the queue and someone else came to help out too. I only had to sit in the waiting area for a few moments before being called for my appointment. Obviously technology causing a bit of a problem but all dealt with effectively.
Visited March 2024
Swallownest Health Centre has not yet replied.
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Review titled Sympathetic staff and good service
Rated 4 stars out of 5
by Marcus J - Posted on 16 February 2024
Contrary to the reviews seen here, I have nothing but praise from this centre. Following an accident my follow up GP appointment was fair and efficient. The reception staff were considerate and the GP I saw was sympathetic and answered my concerns. Too many times we hear of negativity but I thought it was worth posting this bit of positively for balance.
Visited January 2024
Swallownest Health Centre has not yet replied.
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Review titled Appauling receptionist
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
There are only 2 receptionists / phone operatives that are helpful and understanding. I make a point of asking for either by name when I call. There is one who is particularly unhelpful and condescending and questions ME when I ask for help! It’s literally like banging your head against a brick wall. Why are they closed for “training” every Thursday? What do they learn? How to say “you’ll have to phone at 8 in the morning” and “We can’t take script requests over the phone.” The online ordering service has worked 1 out of 6 times I’ve tried to use it. Maybe Thursday training should be more customer focused and lessons in manners. The doctors are brilliant (if you can get an appointment) but the receptionists seem deliberately obstructive and obtuse.
Visited January 2024
Review titled Swallownest Health Centre
Replied on 15 January 2024
Dear Anonymous, Thank you for taking the time to share your feedback. We genuinely appreciate your openness, and we sincerely apologise for any frustration or inconvenience you feel that you may have experienced with our reception staff. We're committed to providing excellent service, and your feedback helps us in supporting and identifying areas of focus where our patients feel we can improve. We understand that interactions with our receptionists are crucial, and we want every patient to feel heard and supported. We value your insights and assure you that we are taking steps to enhance our customer service training to ensure a more positive experience for all patients. If you have any additional details or if there's anything specific you'd like us to address, please feel free to contact us so that we review specific phone calls on our recorded calls. We are committed to learning from this experience and making the necessary changes to better serve our patients. Our staff are aware not to ask patients to call back at 8 but to ask questions to triage the patient to be able to provide an assessment of need and actively sign post to the most appropriate clinician first time - this may not always be a Dr, but may be one of of the many specialist clinicians who are employed by our Primary Care Network - Physician Associate, Paramedic, Social Prescribing Link Worker, Pharmacist to name but a few. With regards to the scripts; we changed this process in July 2018 in line with safety - please refer to our website for more information in support of this. Thank you for your patience and understanding. Kind regards, Miss Sarah Buckley Practice Manager
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Review titled Constantly mess up prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2023
My 85 mother has Polymyalgia rheumatica and other conditions requiring continuous medication. She put in her prescription on Monday 06/11/2023, and the chemist had not received by Saturday 11/11/2023. As by this time she urgently needed medication, she had to arrange via 911. This has happened many times, they also often do not put everything she needs through.
Visited November 2023
Review titled Swallownest Health Centre
Replied on 13 November 2023
Dear Anonymous, Thank you for taking the time to leave a review. It is always difficult to respond to negative reviews without having all the information to undertake a thorough investigation. We would always encourage our patients to do this in the first instance, that way we can help to make further improvements wherever possible. I would welcome you to contact me on 0114 4333888 or via our complaints email syicb-rotherham.swallownestcomplaints@nhs.net so that this can be investigated thoroughly, which I think would only be fair, and allow us to respond accordingly. If you are unhappy with our services, you have the option of seeing if you are able to register at another practice. I look forward to hearing from you and investigating this accordingly. Kind regards, Sarah Buckley Practice Manager
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Review titled No empathy
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
Very disappointed by the way the receptionist spoke this morning no sympathy not listening not even a sorry, just told twice to ring back tomorrow. I rang at 10 am because the hospital didn’t ring me until then, we Carnt all ring at 8am , some circumstances don’t allow it.
Visited November 2023
Review titled Swallownest Health Centre
Replied on 23 November 2023
Dear Anonymous, Thank you for taking the time to leave a review, and I am sorry that you feel disappointed. It is always difficult to respond to negative reviews without having all the information to undertake a thorough investigation. We would always encourage our patients to do this in the first instance, that way we can help to make further improvements wherever possible. I would welcome you to contact me on 0114 4333888 or via our complaints email syicb-rotherham.swallownestcomplaints@nhs.net so that this can be investigated thoroughly and listen back to any calls which are recorded. I think would only be fair, and allow us to respond accordingly. If you are unhappy with our services, you have the option of seeing if you are able to register at another practice. I look forward to hearing from you and investigating this accordingly. Kind regards, Sarah Buckley Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I rang the surgery doubled up in pain - the receptionist couldn’t have been more helpful - got to see a GP 15 minutes later .. excellent service .. problem and pain resolved .. huge thanks all
Visited October 2023
Review titled Swallownest Health Centre
Replied on 13 November 2023
Dear Anonymous, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager
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Review titled amazing staff
Rated 5 stars out of 5
by Pauline Williams - Posted on 24 September 2023
I have just been for my annual flu jab and all the staff from the people that greet you to the person that gives the flu jab were really pleasant and helpful. The flu clinic runs so ssmoothly and efficiently They are a credit to the practice. . It was lovely to be greeted by such happy staff
Visited September 2023
Review titled Swallownest Health Centre
Replied on 13 November 2023
Dear Pauline, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Gwen Brown - Posted on 24 August 2023
When ever I have to ring the practice or go in person , the staff are friendly helpful and manage to help any situations I need sorted. The GPs and nursing staff are very informative and help me with any of my conditions Thank you Swallownest health centre .
Visited August 2023
Review titled Swallownest Health Centre
Replied on 13 November 2023
Dear Gwen, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Zoe Quantrill - Posted on 07 July 2023
Always take the time to listen to my views and act promptly on any issues I may have and do thorough investigations would highly recommend to anyone thank you for the great service always
Visited July 2023
Review titled Swallownest Health Centre
Replied on 13 November 2023
Dear Zoe, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager