Swallownest Health Centre - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Zoe Quantrill - Posted on 07 July 2023
Always take the time to listen to my views and act promptly on any issues I may have and do thorough investigations would highly recommend to anyone thank you for the great service always
Visited July 2023
Review titled Swallownest Health Centre
Replied on 13 November 2023
Dear Zoe, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager
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Review titled Fast and efficient service
Rated 5 stars out of 5
by Mary - Posted on 12 July 2023
Rang late in the day and was had a call back within 30 mins from the nurse.problem sorted and script arranged. The nurse was very helpful and rang me the next day to follow up. Thankyou
Visited July 2023
Review titled Swallownest Health Centre
Replied on 13 November 2023
Dear Mary, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager
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Review titled Appointment straight away!
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
Great receptionist, got in for an appointment straight away at my chosen time and date. No problems at all and happy to help.
Visited June 2023
Review titled Swallownest Health Centre
Replied on 13 November 2023
Dear Anonymous, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager
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Review titled Quick and selfless, no help.
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I had a meeting on 15/05/22 at 10:10 I waited 30 minutes for the meeting. I was at the doctor's office at 10:40. The doc informed me that I only have 10 minutes for me, not 15 minutes. During the meeting, the doctor answered her private phone saying that it was important because she left the hospital and returned in 2 minutes. My meeting ended at 10:50. And yesterday I was taken by ambulance to the hospital because I was working on the freezer at work and I had an asthma attack, chest pain, shortness of breath and cough. I've had this happen a few times before and I shouldn't be working in freezers. The Swallownest GP doctor hasn't even read the letter from the Hospital Doctor who advises me to get tested for asthma and put up a fit note that I can't work in the freezer anymore. And the Doctor from the GP in Swallownest did not issue a fit note for me that I can no longer work in the freezer. She wrote me a prescription for an inhaler and said I could keep working in the freezer and she didn't even refer me for an asthma test.
Visited May 2023
Review titled Swallownest Health Centre
Replied on 16 May 2023
Dear Anonymous, Thank you for taking the time to leave a review. It is always difficult to respond to negative reviews without having all the information following a thorough investigation. We would always encourage our patients to do this in the first instance, that way we can help to make further improvements wherever possible. I would welcome you to contact me on 0114 4333888 or via our complaints email syicb-rotherham.swallownestcomplaints@nhs.net so that this can be investigated thoroughly, which I think would only be fair, and allow us to respond accordingly. If you are unhappy with our services, you have the option of seeing if you are able to register at another practice. I look forward to hearing from you and investigating this accordingly. Kind regards, Sarah Buckley Practice Manager
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Review titled Excellent service, compassionate staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Swallownest Health Centre have always shown compassion and given us same day appointments for my children when they have been unwell. The clinicians are thorough and friendly. The receptionists/call Handlers today have been extremely quick at getting down the telephone queue and providing a timely appointment suitable to the needs of the patient. Thank you 😊
Visited May 2023
Review titled Swallownest Health Centre
Replied on 18 May 2023
Dear Anonymous, Thank you for taking the time to leave a positive review. Although we receive excellent comments and thanks verbally from many patients, it's not often that people take the time to put it in writing. It is very much appreciated, and has been shared with the wider team. Kind regards, Sarah Buckley Practice Manager
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Review titled Absolutely terrible
Rated 1 star out of 5
by Ed T - Posted on 10 May 2023
Just cancelled my medication without prior notice!!! Then had the audacity via an untrained stroppy receptionist to say they had sent me a text, really?? This is where your hard earned tax payers money goes. Diabolical service. The NHS is doomed in this country........
Visited May 2023
Review titled Swallownest Health Centre
Replied on 12 May 2023
Good morning Ed, Thank you for taking the time to leave a review of our services. It is always difficult to respond to negative reviews without having all the information following a thorough investigation. We would always encourage our patients to do this in the first instance, that way we can help to make further improvements wherever possible. I would welcome you to contact me on 0114 4333888 or via our complaints email syicb-rotherham.swallownestcomplaints@nhs.net so that this can be investigated thoroughly, which I think would only be fair, and allow us to respond accordingly. If you are unhappy with our services, you have the option of seeing if you are able to register at another practice. I look forward to hearing from you and investigating this accordingly. Kind regards, Sarah Buckley Practice Manager
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
I rang yesterday for an appointment to be told only 3 available for today but at Kiveton Park. I’ve no transport and it’s ridiculous I have to go to another practice for an appointment. I was told I had to ring up 8.00am next day. I work shifts and I’m on a 6.00am start so that’s impossible to do. I could if it was a 5 minute call, but you would be waiting 30/40 mins for the call to be answered. So now I have to wait another week for my day off. My husband could never ring at 8am so he’s never going to get an appointment. We use to be able to book an appointment even if it was for a week upfront. Why can we not do that anymore as your system seems to have gone backwards.
Visited May 2023
Review titled Swallownest Health Centre
Replied on 18 May 2023
Dear Anonymous, Thank you for taking the time to leave your feedback. It is very difficult for us to respond to anonymous feedback without allowing us to investigae fully. We would always encourage our patients to contact us directly in the first instance with any concerns or negativity in relation to our services. We also have the facility to listen back to our recorded calls or watch CCTV footage with regards to any patient contacts. We would have offered you an appointment at Swallownest if there had been one to offer. We encourage our patients to provide clarity with regards to their communication so that we have sufficient details to help them accordingly. Additional evening and weekend appointments are available to book via The Rotherham Health App if you are able to sign up to it. With regards to call waiting, we answer our calls under 10 minutes and we have evidence to support this. Appointments can still be booked in advance. Unfortunately there is greater demand than there has ever been. Hence the reason that we are all working together in providing additional access. If you wish to discuss further, please don't hesitate to contact us on 0114 4333888. Kind regards, Sarah Buckley Practice Manager
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Review titled Swift and caring service
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2023
Rang at 8am as young one had high fever no. of days. Got into the queue after a few tries and call was answered after 6 minutes and got a same day F2F appointment.
Visited April 2023
Review titled Swallownest Health Centre
Replied on 15 April 2023
Dear Anonymous, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. We have spent much time focusing on access over the last 18 months, especially as demand has increased so much. We feel that our work has been successful, and the reports that we receive demonstrate that. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Louise Hopper - Posted on 04 April 2023
After being prescribed medication by the hospital & them requesting for the GP Surgery to do repeat prescriptions the reception team has been very helpful in assisting with this action.
Visited April 2023
Review titled Swallownest Health Centre
Replied on 15 April 2023
Dear Louise, Thank you for taking the time to leave a positive review of our services. It isn't common practice for people to feedback positively, and although verbally we receive much praise, it is very helpful for us to receive a written format. I have shared your feedback with the team as a whole, which has been very much appreciated. Kind regards, Sarah Buckley Practice Manager
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Review titled Very helpful reception
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
I called recently to try and get a last minute appointment for my child. The receptionist advised that no appointments were available but if I needed one to try and call back later in the day to see if anyone had a cancellation. The receptionist was very helpful and understanding of my needs around working and did the best for my child to be seen. I have called on previous occasions and this has been with a similar outcome. I would like to praise the reception staff at the health centre and hope this this remains a good level of service for the future.
Visited March 2023
Review titled Swallownest Health Centre
Replied on 09 March 2023
Thank you Anonymous for your feedback. We are very proud of our team and the work that they do. We appreciate that this is not an easy job. Your comments have been fed back to the whole practice team. Kind regards, Sarah Buckley Practice Manager