Sutton Coldfield Group Practice - Ratings and reviews
Reviews
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Review titled Lack of care
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2024
If you switch someone from one medication to the other , even if they move and you de register them , a show of care with follow up is still warranted. You dealing with human beings, you can just de register someone, no warning and not follow up on how they are doing on the medication you switched. Nearly had a stroke . If I was too much for you , could have left me on my old medication.
Visited March 2024
Review titled Sutton Coldfield Group Practice
Replied on 11 April 2024
I am sorry to hear that you have had an issue. Unfortunately as you have not provided your details, I am unable to look into this and respond appropriately. Please email your feedback to nhsbsolicb.scgp@nhs.net providing your name, date of birth, address and the surgery that you were registered with and I can look into this for you. Please mark this for my attention. We would not de-register a patient without informing them, an out of area letter would usually be sent by our admin team advising of the date you would be de-registered and advising that you need to register with another GP practice closer to your new address. The patient would need to contact the surgery to obtain a supply of their medication before transferring to a new surgery. Once I receive your information, I can investigate this properly for you. Kind regards Nicola Hanna Site Team Leader Tudor Practice/Falcon Medical Centre
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Review titled Quick and helpful response
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
This was my first time using the new online rapid health booking system which went well. I then received an email explaining I would be contacted within 48 hours. I got a call within two hours and the doctor I spoke to, listened to me, was very kind and dealt with my concerns. I felt very cared for. The doctor was very helpful despite it being the first time I had spoken with him (based at a different practice within the group to the one I am registered with).
Visited February 2024
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive feedback. We are pleased to hear that you managed to use the new booking system successfully. This will be fed back to the team. Best wishes, Nikkie Hanna, Site Team Leader
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Review titled Great Practice
Rated 5 stars out of 5
by Barbara C - Posted on 22 January 2024
Ref: Sutton Park Surgery. As long as you have access to a computer the new system is brilliant. Went on line; able to choose from many available telephone consultations (inc. same day); call from Dr received on time; face to face appointment then arranged within 35 minutes. Seen on time in surgery. Receptionists are polite, professional and helpful. This has always been an excellent practice and in my view continues to be so. Thank you.
Visited January 2024
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive review of Sutton Park Surgery. We are pleased to hear that you had a good experience using the new booking system. Your feedback will be passed on to the Sutton Park team. Best wishes, Nikkie Hanna, Site Team Leader, Tudor Practice/Falcon Medical Centre
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Review titled Excellent practice.
Rated 5 stars out of 5
by Stuart K - Posted on 14 July 2023
Tudor Practice is a great practice and they are always striving to do the best for their patients. The doctors that I have dealt with are always kind and understanding. I cannot speak highly enough of this practice. 5 stars.
Visited July 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive feedback. We are pleased to hear that you have had a good experience with Tudor Practice. This will be fed back to the Tudor doctors and team. Best wishes, Nikkie Hanna, Site Team Leader, Tudor Practice/Falcon Medical Centre
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Review titled Call waiting times
Rated 2 stars out of 5
by Matt Tebbett - Posted on 26 July 2023
Since the practice merged with all the other practices locally (or however many they have done). It is a nightmare trying to speak to anyone. To get a doctor just to talk to me has taken two and a half hours of calls over two days, (including to book an ecg). The doctors response when I asked how do I book an ECG as I don’t want to wait hours on the phone to go through to the wrong person. Was to laugh and say they had never used it and didn’t know. Not massively helpful or understanding, I appreciate as a country we are all having issues but some simple humility wouldn’t go a miss.
Visited July 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Dear Matt, Thank you for your review. We are sorry to hear that you had a poor experience when trying to book an ECG. Since leaving your review, I can assure you that improvements have been made to our booking system. You can now book a GP or ANP appointment online via our website between the hours of 7.30am-12pm. This has improved the call waiting times dramatically, in the last week the average call waiting time was 2 mins 49 seconds. I can confirm that all other appointments including ECG's can be booked at the reception desk or via the telephone. We are always striving to make changes to improve the service for our patients. If you experience any issues in the future, please email your issue to nhsbsolicb.scgp@nhs.net and mark it for my attention. I can then look into the issue for you personally. Once again, thank you for taking the time to leave a review. Kind regards Nikkie Hanna Site Team Leader Tudor Practice/Falcon Medical Centre
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Review titled May As Well Not Be There
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Nothing via phones, at all. Made personal call only to be told that the only way I will get an appt is to join a long queue at 8amm and then its not guaranteed. I needed to speak to a nurse ref blood pressure but there is no chance. I asked for a phone appt, she said you need to see a doctor first. hahahaha!! I said How? I cant get through. Forget it.
Visited May 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for taking the time to leave a review. We are sorry to hear that you experienced an issue when trying to book an appointment via the telephones. I can assure you that since you left your review, improvements have been made to the booking system, which has in turn dramatically improved the call waiting times. During the last week, the average call waiting times were 2 mins 49 seconds. You can now book GP and ANP appointments via our website between the hours of 7.30am-12pm. All other appointments can be booked at the reception desk or via the telephone. You no longer have to call at 8am or queue at the desk at 8am. We also now offer a mix of face to face and telephone appointments with the GP. We hope you will find your experience in future a much better one. If you do experience any issues, please do not hesitate to contact me. Please email your issue to nhsbsolicb.scgp@nhs.net. Please mark the email for my attention and I can look into the issue personally for you. Once again thank you for your review. Kind regards Nikkie Hanna Site Team Leader Tudor Practice/Falcon Medical Centre
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Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
I have felt very supported with my health concerns , my doctor was kind , caring and listened to me at every consultation . She followed up frequently on my symptoms and I feel she went above and beyond to find out what was wrong with me . This practice is the best in the area .
Visited March 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 April 2023
Thank you for your kind feedback, this has been shared with the Tudor Team. Kind regards Maxine Rowley
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Samantha Montgomery - Posted on 03 February 2023
My husband and I have only been registered for just over 18 months and have found the practice to be fantastic. I’ve a few medical issues and every member of staff including receptionists, doctors, nurses and nurse practitioners have been helpful and extremely supportive and accessible. Thank you for restoring our faith in local GP Practice.
Visited January 2023
Review titled Sutton Coldfield Group Practice
Replied on 03 February 2023
Thank you for your kind feedback which has been shared with Tudor Team and very much appreciated. Kind regards Maxine Rowley SCGP Service Delivery Manager
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Review titled Desperate to hear or see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Firstly it is impossible to make an appointment. Wait for 90 minutes on the phone to find out there are none available unless you wait 4 weeks or more. If you visit in person you are told you can't get an appointment, and to visit next day before surgery opens on the off chance you might have a phone call and speak to someone. I have been attempting to resolve my medical issues in this way since last November. The results of a second X-ray are presently with the practice. I visited the surgery this morning and I have been told the earliest I can see a doctor was the 14th February. As someone who is elderly and is obliged to walk half a mile to the surgery and half a mile back I really do think that I am not being treated properly.
Visited January 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 April 2023
We apologise for the issues you have experienced trying to get an appointment and hope the appointment you had on 14th February was a good experience. Reviewing patient access to different types of appointments is important to us, your feedback is extremely valuable and we share patient experiences at training sessions to help improve patient communication and expectations. Kind regards Maxine Rowley
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
Waiting on the phone for over an hour to speak to someone . Is there only one person on the phones or are they being ignored? The management needs to step up and be accou table for such bad treatment of patients. I notice previous similar reviews si this is not a new roblm , just one the dont seem interested in addressing.
Visited January 2023
Review titled Sutton Coldfield Group Practice
Replied on 15 January 2023
Dear Patient Thank you for your feedback and offer our apologies for your recent poor experience of trying to access via the phone. Please be assured we have projects underway to review phones, website and promoting NHS App to improve access to Sutton Coldfield Group Practice. These changes will be implemented over the next few months. By using this link https://www.tudorpractice.co.uk/feedback-complaints/ I am able to follow up with you in more detail. Kind regards Maxine Rowley Service Delivery Manager