Sutton Coldfield Group Practice
233 Tamworth Road, Sutton Coldfield, West Midlands, B75 6DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Barbara C - Posted on 22 January 2024
Ref: Sutton Park Surgery. As long as you have access to a computer the new system is brilliant. Went on line; able to choose from many available telephone consultations (inc. same day); call from Dr received on time; face to face appointment then arranged within 35 minutes. Seen on time in surgery. Receptionists are polite, professional and helpful. This has always been an excellent practice and in my view continues to be so. Thank you.
Visited January 2024
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive review of Sutton Park Surgery. We are pleased to hear that you had a good experience using the new booking system. Your feedback will be passed on to the Sutton Park team. Best wishes, Nikkie Hanna, Site Team Leader, Tudor Practice/Falcon Medical Centre
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Review titled Excellent Care
Rated 5 stars out of 5
by Tammy - Posted on 25 October 2023
Always found all the team members at scgp very professional, but also so kind and caring. The Doctors who have helped me have been amazingly thorough, supportive and extremely diligent in following up my treatment. Feel beyond grateful for the excellent care from what I feel are some very kind people. A heartfelt thank you to all at scgp.
Visited October 2023
Sutton Coldfield Group Practice has not yet replied.
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Review titled Excellent practice.
Rated 5 stars out of 5
by Stuart K - Posted on 14 July 2023
Tudor Practice is a great practice and they are always striving to do the best for their patients. The doctors that I have dealt with are always kind and understanding. I cannot speak highly enough of this practice. 5 stars.
Visited July 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive feedback. We are pleased to hear that you have had a good experience with Tudor Practice. This will be fed back to the Tudor doctors and team. Best wishes, Nikkie Hanna, Site Team Leader, Tudor Practice/Falcon Medical Centre
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Review titled Call waiting times
Rated 2 stars out of 5
by Matt Tebbett - Posted on 26 July 2023
Since the practice merged with all the other practices locally (or however many they have done). It is a nightmare trying to speak to anyone. To get a doctor just to talk to me has taken two and a half hours of calls over two days, (including to book an ecg). The doctors response when I asked how do I book an ECG as I don’t want to wait hours on the phone to go through to the wrong person. Was to laugh and say they had never used it and didn’t know. Not massively helpful or understanding, I appreciate as a country we are all having issues but some simple humility wouldn’t go a miss.
Visited July 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Dear Matt, Thank you for your review. We are sorry to hear that you had a poor experience when trying to book an ECG. Since leaving your review, I can assure you that improvements have been made to our booking system. You can now book a GP or ANP appointment online via our website between the hours of 7.30am-12pm. This has improved the call waiting times dramatically, in the last week the average call waiting time was 2 mins 49 seconds. I can confirm that all other appointments including ECG's can be booked at the reception desk or via the telephone. We are always striving to make changes to improve the service for our patients. If you experience any issues in the future, please email your issue to nhsbsolicb.scgp@nhs.net and mark it for my attention. I can then look into the issue for you personally. Once again, thank you for taking the time to leave a review. Kind regards Nikkie Hanna Site Team Leader Tudor Practice/Falcon Medical Centre
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Review titled May As Well Not Be There
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Nothing via phones, at all. Made personal call only to be told that the only way I will get an appt is to join a long queue at 8amm and then its not guaranteed. I needed to speak to a nurse ref blood pressure but there is no chance. I asked for a phone appt, she said you need to see a doctor first. hahahaha!! I said How? I cant get through. Forget it.
Visited May 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for taking the time to leave a review. We are sorry to hear that you experienced an issue when trying to book an appointment via the telephones. I can assure you that since you left your review, improvements have been made to the booking system, which has in turn dramatically improved the call waiting times. During the last week, the average call waiting times were 2 mins 49 seconds. You can now book GP and ANP appointments via our website between the hours of 7.30am-12pm. All other appointments can be booked at the reception desk or via the telephone. You no longer have to call at 8am or queue at the desk at 8am. We also now offer a mix of face to face and telephone appointments with the GP. We hope you will find your experience in future a much better one. If you do experience any issues, please do not hesitate to contact me. Please email your issue to nhsbsolicb.scgp@nhs.net. Please mark the email for my attention and I can look into the issue personally for you. Once again thank you for your review. Kind regards Nikkie Hanna Site Team Leader Tudor Practice/Falcon Medical Centre