Sutton Coldfield Group Practice - Ley Hill
228 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lost the human contact
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
Tried to speak to a GP rather than take up an appointment time, new booking system is not fit for purpose. Unable to use free text to explain in detail why need a call back on the day, which was required. Staff on telephone are unable to arrange a call back from a GP on the day, even if urgent, just refer you to the online booking system. Patients have become numbers, no empathy any more from what was once the caring profession.
Visited December 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
The team at Leyhill Surgery are amazing . My husbands recent treatment from the initial appointment with the urgent care team , referral to Good Hope , the reception staff and subsequent support from our GP has been outstanding . All within a 4 week period . We are very grateful and appreciative .
Visited December 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Patient Thank you very much for your kind review . I will pass your comments to the whole team at Ley Hill Nicky Redshaw Complaints Lead
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Review titled hard to book an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 28 December 2023
tried ringing , was in a queue, when i was finally answered, i was told to book on line, tried on line and it would not accept bookings, how am i supposed to speak to someone ?
Visited December 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Patient I am very sorry that you have had difficulties booking an appointment . I hope that systems we have in place now have improved the situation. We monitor access to the surgery constantly and strive to continuously improve Nicky Redshaw Complaints Lead
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2023
On all 3 occasions the service I received was fantastic. It was easy to make an appointment and I didn't have to wait too long before being seen. The manner of all staff was professional and a doctor rang me back in a timely manner.
Visited November 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Patient Thank you for your lovely review - I will pass your feedback to the staff involved Nicky Redshaw Complaints Manager
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Review titled Can’t even get through to receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 01 August 2023
Waiting for an hour to get through to receptionist for an appointment. When you do get through you are then given another appointment on the phone and then seen in person it’s such a hurdle just trying to see a GP, it makes you feel more unwell with the stress of just trying to get an appointment.
Visited August 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Patient I am very sorry that you have had this experience . Thank you , though for taking the time to comment . We strive to improve our services continuously and appreciate comments from patients to use as a learning tool Nicky Redshaw Complaints Lead
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Review titled Great Service
Rated 5 stars out of 5
by Stephen H - Posted on 09 August 2023
Called this morning at 8am with a concerning symptom. Was called back by a GP within an hour and seen 30 mins later. Examined, reassured and onward referral arranged. Couldn't ask for better care.
Visited August 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Stephen H Thank you very much for your kind review , it is very much appreciated- I will pass it on to the staff involved Nicky Redshaw Complaints Lead
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Review titled Abysmal! Impossible to access
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I’ve been a patient at this practice for close to a decade. I have no doubt the pandemic had an impact but when I have friends and family living in different areas who do not experience the same frustration and impossible access situation I decided it was time to post something. I feel quite strongly that system employed by this group practice effectively discriminates against working parents with younger children. The only option for getting an appointment is for same day and by queuing at the surgery before 0800. There are no bookable appointments beyond same day at all. The receptionists are so frustrated by having to deal with this they struggle to show any empathy anymore and there are no signs of any changes being made to their current approach. I’d be interested to see what profits the partnership are publishing and how much money the partners are making despite what I believe is an incredibly poor service for the patients that they serve. I’ve been writing this whilst waiting in a queue to try and book an on the day appointment and heard some horrible stories yet again!!
Visited June 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled No appointment for a stool analysis
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Suffering with loose stool for over 4 days suspected food poisoning. Requested to send in a stool sample but was informed I cannot do that unless I have an appointment and then I was told they have no appointments. All I was requesting was for a stool sample seeing as I cannot leave the house as I am suffering with d&v for 4 days. I do not need a health care professional to assess me I was simply requesting a stool analysis.
Visited May 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 18 May 2023
Dear Patient Thank you for your feedback and I apologise you were unable to speak to a clinician for advice. We do have to follow guidance when requesting tests, otherwise these can be rejected by hospital labs. If your symptoms are persisting please do call or contact us via our new website - www.suttoncoldfieldgp.nhs.uk. I would be happy to follow up with you. Kind regards Maxine Rowley Service Delivery Manager