Sutton Coldfield Group Practice - Ley Hill
228 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Regardless you will use our website to make an appointment
Rated 2 stars out of 5
by Richard Cassidy - Posted on 14 August 2024
There are occasions when internet triaging is inappropriate. Apparently it is appropriate for a father to make an appointment online on his daughter's behalf despite the fact that the issue is in an intimate area. Thanks for that.
Visited August 2024
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Good desk service appointments very difficult.
Rated 5 stars out of 5
by James Dainty - Posted on 17 July 2024
..Excellent help from lady at desk.She gave me her full attention to deal with a conflicting matter.The situation was eventually solved by her.
Visited July 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Mr Dainty Thank you for your kind review , it is much appreciated , I will this to the member of staff involved Nicky Redshaw Complaints Manager
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Review titled Outstanding Service
Rated 5 stars out of 5
by Michael Hunt - Posted on 09 July 2024
Can I just say how impressed I have been with the service I have received recently from the Practice, in particular the doctor who has always called me promptly with test results and next steps with regards results relating to my Liver.
Visited July 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 18 July 2024
Dear Mr Hunt Thank you so much for your lovely feedback regarding the service you received at Ley Hill Surgery. I will share your feedback with the team and especially the Doctor you mentioned. I'm sure they will as pleased as I to read your comments. Kind Regards Nicki Frost Service Delivery Manager
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Review titled Caring Practice
Rated 5 stars out of 5
by John Benzecry - Posted on 18 July 2024
I am a man of 87 years and I have ongoing back and knee problems and recently I have been experiencing a lot of constant pain. As I had bowel cancer approx. Eleven years ago, I have had an ongoing constipation problem since then despite numerous remedies. Because of this I do not take any painkillers as I have found they make the constipation considerably worse. My wife went to the Leyhill Practice to see if there was a painkiller I could take that did not cause constipation. The pleasant young lady said I would need a doctor’s appointment and we agreed I would have a telephone appointment as soon as possible. The receptionist said she would do her best to get an early appointment considering the pain she I am in. My wife came home and within an hour a doctor telephoned! He was most helpful and prescribed topical pain relief on a repeat prescription which is really helping. He asked questions a gave me advice. In these difficult times I was very grateful for the very prompt response to my request for help. Also my wife and I have always found the staff on reception at the Leyhill Surgery to be most helpful and caring.
Visited July 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Mr Benzecry Thank you very much for your review - We are so pleased that you found our service so helpful - I will pass on your lovely comments to the staff involved with your care Nicky Redshaw Complaints Manager
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Review titled They Try Their Very Best
Rated 5 stars out of 5
by Steve - Posted on 20 June 2024
Thank you to the receptionist and the Doctor for seeing me so quickly with my continuing condition. I am very grateful for the care and service that has been offered to me over the last week. Thank you all so very much.
Visited June 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 24 June 2024
Dear Steve Thank you for your lovely feedback. I always appreciate it when patients take the time to let us know when our staff give an excellent service. I will share your feedback with the team at Ley Hill. Kind regards Nicki Frost Service Delivery Manager
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Review titled Great Practice Nurse
Rated 5 stars out of 5
by Peter Olner - Posted on 20 June 2024
I visited the surgery to have a Shingles vaccination. The nurse was very friendly and professional and explained all I needed to know about the vaccine. She also saved me a visit to the practice as I was due to come back to have some blood taken. She checked that it was ok to take the blood sample and then completed the procedure. She couldn’t have been more helpful and made me feel valued as a patient.
Visited June 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 24 June 2024
Dear Mr Olner Thank you for your lovely feedback. I always appreciate it when patients take the time to let us know when our staff give an excellent service. I will share your feedback with the Nurse and the wider team at Ley Hill. Kind regards Nicki Frost Service Delivery Manager
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Review titled Caring Doctor
Rated 4 stars out of 5
by Jayne Jones - Posted on 13 March 2024
I recently had an appointment , the Doctor was brilliant and she couldn’t have been more understanding and caring, making me feel at ease throughout my appointment, with nothing being to much table for her, such a lovely lady!
Visited March 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 24 June 2024
Dear Jayne Thank you for your lovely feedback. I always appreciate it when patients take the time to let us know when our staff give an excellent service. I will share your feedback with the GP. Kind regards Nicki Frost Service Delivery Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Kulvinder Kumar - Posted on 17 January 2024
I was very pleased with the service from my local surgery at Ley Hill today. I did not wait long and the staff, as always were pleasant and reassuring. Very impressed with my forthcoming travel clinic appointment. Thank you for your services.
Visited January 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 24 June 2024
Dear Kulvinder Thank you for your lovely feedback. I always appreciate it when patients take the time to let us know when our staff give an excellent service. I will share your feedback with the team at Ley Hill. Kind regards Nicki Frost Service Delivery Manager
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Review titled Excellent, quick service
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2023
I filled out a form online, was seen within two hours and wasn't kept waiting. Very good experience. I would recommend
Visited December 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Patient Thank you for your kind review , I will pass this on to the staff involved Nicky Redshaw Complaints Lead
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Review titled Great practice
Rated 5 stars out of 5
by Kathy - Posted on 29 December 2023
I am a patient at another surgery within the group but required an urgent blood test yesterday afternoon and the collection time for the sample had already occurred at my own surgery so I was asked to go to Ley Hill who had a later collection time. I want to thank the reception staff for their kindness to me as I was a little shaken by the need for this urgent blood test. I would also like to thank the doctors for their patience - a vein could not be found to get the blood as I had drunk insufficient liquids during the day. After being supplied with several glasses of water, my veins gave the blood sample required. Thank you once again to everyone I saw at Ley Hill Surgery for your kindness and patience - it was very much appreciated. Best wishes and Happy New Year to all Kathy
Visited December 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Kathy Thank you so much for your lovely , positive review , the staff at the surgery will be really pleased to hear how much you appreciate them Nicky Redshaw Complaints Lead