Sutton Coldfield Group Practice - Ley Hill
228 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UEContact details and opening times
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Stephen H - Posted on 09 August 2023
Called this morning at 8am with a concerning symptom. Was called back by a GP within an hour and seen 30 mins later. Examined, reassured and onward referral arranged. Couldn't ask for better care.
Visited August 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Stephen H Thank you very much for your kind review , it is very much appreciated- I will pass it on to the staff involved Nicky Redshaw Complaints Lead
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Review titled Abysmal! Impossible to access
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I’ve been a patient at this practice for close to a decade. I have no doubt the pandemic had an impact but when I have friends and family living in different areas who do not experience the same frustration and impossible access situation I decided it was time to post something. I feel quite strongly that system employed by this group practice effectively discriminates against working parents with younger children. The only option for getting an appointment is for same day and by queuing at the surgery before 0800. There are no bookable appointments beyond same day at all. The receptionists are so frustrated by having to deal with this they struggle to show any empathy anymore and there are no signs of any changes being made to their current approach. I’d be interested to see what profits the partnership are publishing and how much money the partners are making despite what I believe is an incredibly poor service for the patients that they serve. I’ve been writing this whilst waiting in a queue to try and book an on the day appointment and heard some horrible stories yet again!!
Visited June 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled No appointment for a stool analysis
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Suffering with loose stool for over 4 days suspected food poisoning. Requested to send in a stool sample but was informed I cannot do that unless I have an appointment and then I was told they have no appointments. All I was requesting was for a stool sample seeing as I cannot leave the house as I am suffering with d&v for 4 days. I do not need a health care professional to assess me I was simply requesting a stool analysis.
Visited May 2023
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 18 May 2023
Dear Patient Thank you for your feedback and I apologise you were unable to speak to a clinician for advice. We do have to follow guidance when requesting tests, otherwise these can be rejected by hospital labs. If your symptoms are persisting please do call or contact us via our new website - www.suttoncoldfieldgp.nhs.uk. I would be happy to follow up with you. Kind regards Maxine Rowley Service Delivery Manager