Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Sutton Benger Surgery.
Reviews
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Review titled First impressions
Rated 5 stars out of 5
by Tim Rush - Posted on 02 June 2025
I found the Sutton Benger practise very pleasing all were extremely polite and very helpful and professional.
Visited June 2025
Sutton Benger Surgery has not yet replied.
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Review titled Friendly efficient professional
Rated 5 stars out of 5
by Professional efficient ftiendl - Posted on 31 May 2025
Problem discussed in detail and explained to me very clearly. I was treated there and then which I wasn't expecting so I was really pleased with the whole appointment. Doctor was excellent
Visited May 2025
Sutton Benger Surgery has not yet replied.
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Review titled Hand problem
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2025
Two fingers of the right hand given an injection. It is annoying insisting that the review have to be more than 100 characters.
Visited May 2025
Review titled Sutton Benger Surgery
Replied on 14 May 2025
Dear Patient, Thank you for your feedback. We appreciate you taking the time to leave a review and hope the injection has helped. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely Doctor very helpful.
Rated 5 stars out of 5
by Lyn Girdlestone - Posted on 16 May 2025
Initially, the lovely doctor was on the back foot with me as I had to drive 12 miles to get an appointment with the practise. However, she had read through my notes, which is rare and meant I did not have to repeat myself. I was concerned about a pain. The doctor examined me and reassured me that she was confident that she could narrow it down. She said she could provide a referral letter, thay duly arrived on my inbox a couple of hours later, super efficient. Most of the time it is impossible to see a Doctor with the practise preferring everything done over the phone, however sometimes you need a professional to examine you face to face. There is no way someone could have found a suspected hernia by just talking to me. Anyway I found the doctor charming and thorough and very competent. Thanks.
Visited May 2025
Review titled Sutton Benger Surgery
Replied on 20 May 2025
Dear Lyn, Thank you so much for your thoughtful feedback. We are pleased the doctor took the time to review your notes and provide a thorough, reassuring face-to-face assessment. We appreciate your understanding about appointment availability and always aim to balance remote care with in-person consultations when needed. Thanks again for sharing your experience! Kind Regards, Julie Taylor - Operations Manager
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Review titled A satisfactory visit
Rated 5 stars out of 5
by Richard Martin - Posted on 31 May 2025
I was seen at the appointed time, and all my queries were satisfactorily answered. I was also able to pick up changed prescribed medication, as well as the regular items, at the same visit.
Visited May 2025
Sutton Benger Surgery has not yet replied.
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Review titled Fantastic Locum
Rated 5 stars out of 5
by Richard Tucker - Posted on 10 May 2025
Wonderful doctor who took time to examine my 91 year old Mum. Maureen Leigh. Explained everything to us
Visited May 2025
Review titled Sutton Benger Surgery
Replied on 14 May 2025
Dear Richard, Thank you for your kind words. We are pleased your mum felt well cared for and everything was clearly explained. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent care
Rated 4 stars out of 5
by R Golding - Posted on 13 May 2025
Requested an appointment on Thursday was given one on the Friday the doctor was very understanding and had a concern over my condition she made a call to GWH and was told to attend that evening, she was correct in her actions so thank you for your amazing help
Visited May 2025
Review titled Sutton Benger Surgery
Replied on 14 May 2025
Dear R Golding, Thank you for your thoughtful feedback. We are pleased our doctor’s prompt action helped get you the care you needed—wishing you a smooth and speedy recovery. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Kathy - Posted on 03 May 2025
The nurse was professional efficient and thorough. Diagnosed the issue and sent prescription to the pharmacy immediately. Thank you
Visited May 2025
Review titled Sutton Benger Surgery
Replied on 07 May 2025
Dear Kathy, Thank you for your lovely feedback. We are pleased to hear you had such a positive experience and that the nurse was able to help promptly and effectively. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Reassuring Visit
Rated 5 stars out of 5
by Ann Sideras - Posted on 10 May 2025
The doctor was prepared for my visit and reassured me with the expected outcome. She had graphics ready to explain the situation and websites where I could get further information which was emailed to me.
Visited May 2025
Review titled Sutton Benger Surgery
Replied on 14 May 2025
Dear Ann, Thank you for your lovely feedback. We are pleased to hear the doctor was well prepared and that you felt reassured and supported throughout your visit. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled hard to get local appointments
Rated 2 stars out of 5
by Susan Bond - Posted on 09 May 2025
i found it difficult to arrange check ups that i had been invited to attend, as they only offered these at calne. my doctor is at sutton benger so I do not want to go to calne. to get a gp appointment, you have to do this through the app, it never recognises me to allow me to do this. i spoke to them at the department that deal with this, that was no use either. i eventually got an appointment as the receptionist sent a text and link, i had tried a few times for about 6 months to get an appointment. if I hadn't got the appointment for yesterday i was going to go to a walk in clinic in Staffordshire when i visited relatives as it felt the only option. i do feel the service is poor compared to the quality i received in staffordshire and that was also a small practice in the countryside. personally, i think that if texts are sent offering check-ups they should be available at the practice you're registered with not at a practice half an hour away. even leaving this review states no capitals
Visited May 2025
Review titled Sutton Benger Surgery
Replied on 14 May 2025
Dear Susan, Thank you for your feedback, and we are sorry to hear about the difficulties you have experienced. We understand how frustrating it must have been trying to arrange your check-up and access the app. Your comments about appointment availability at Sutton Benger and the challenges with digital access have been noted. We are glad you were eventually able to get an appointment and really appreciate you taking the time to share your experience—it helps us identify where we need to improve. Kind Regards, Julie Taylor - Operations Manager