Studholme Medical Centre
50 Church Road, Ashford, Middlesex, TW15 2TUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
I appreciate how busy GP's are so I was extremely grateful with the service I received, rang this morning regarding a sick note and was expecting to get it in a few days, it was electronically sent to me. Thank you
Visited April 2023
Studholme Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Michelle - Posted on 21 April 2023
Extremely happy with the care and support I have received during my short time as a newly registered patient. Reception, the doctors and the pharmacy team have been fantastic and are providing an amazing service even through these difficult times. I felt listened to and involved in my care throughout all communication. Yes it takes some time to get through on the phone which is the same across the NHS but always greeted with a friendly welcome and helpful service. Thank you, I am most grateful.
Visited April 2023
Review titled Studholme Medical Centre
Replied on 21 April 2023
Many thanks for sharing your positive experience. it is good to hear that you felt supported and listened to by our team.
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Review titled Brilliant Pharmacist Support
Rated 4 stars out of 5
by Anonymous - Posted on 13 April 2023
I was started on medication for chronic pain and had reservations about taking the drug over a long period of time. One of the clinical pharmacists within the practice took time to call me and discuss my reservations and after commencing treatment, she called me on a few occasions to check that I was happy with the medication and not suffering any unwanted side effects. I then had further queries and requested a telephone appointment with her. She responded promptly and was very supportive and reassuring. She also suggested some links to websites which she thought might be of benefit in managing my chronic pain. This is an excellent service given the current pressures the practice is under and much appreciated. Well done to all staff at Studholme for continuing to offer a good standard of care within the current difficult climate.
Visited April 2023
Review titled Studholme Medical Centre
Replied on 21 April 2023
Thank you for sharing your positive experience which we shall pass onto our Pharmacy team. Much appreciated.
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Review titled Helpful Pharmacist Support and Advice
Rated 4 stars out of 5
by Anonymous - Posted on 13 April 2023
Practice Pharmacist (Reju) has been very helpful and supportive with regard to my trialling medication for chronic pain. It is very reassuring to have this support and a named practitioner to follow up and answer any queries. She has called me to check in on how I was getting on with the medication and when I contacted the practice with a query she was quick to respond. This is a brilliant service for patients to access within the practice and very much appreciated. Given the current pressures the practice is under this service is a great addition to the already high level of service the practice delivers. Well done to all at Studholme!
Visited April 2023
Review titled Studholme Medical Centre
Replied on 20 April 2023
Thank you for your feedback and support which we shall pass onto our pharmacy team. This is much appreciated.
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Review titled An ok practice if you can be seen
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
I have severe pain in my leg at the moment. I filled out an online form and had a telephone appointment 5 days later. Was prescribed medicine and told I will have a call a week later. The call never came, I was accused by a pointed and rude receiptionist that I must have missed the call, and was tol no phone appointments available and I'll be spoken to in a weeks time. What about this appointment for this week that never came?! Basic customer service would be nice. How are they allowed to function like this, especially with rude receiption staff? Not the best when you are in severe pain
Visited April 2023
Studholme Medical Centre has not yet replied.
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Review titled Very Poor gone drastically downhill
Rated 1 star out of 5
by Ian Kluth - Posted on 19 April 2023
Had struggled to get a face to face then when went they over 25 minutes late running! Had to be somewhere couldn’t wait. Becoming laughable Staff at reception so rude also
Visited April 2023
Review titled Studholme Medical Centre
Replied on 20 April 2023
Thank you for your feedback. We sorry you could not wait to be seen by the clinician but we are pleased to see you have booked another appointment. We are sorry you feel our staff our laughable as that is not their intention. We see that you and your extended family have had many successful appointments with our Practice and been supported for health needs and one of our GPs has endeavoured to helped you find employment hence we sorry you feel we have let you down on this occasion.
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Review titled Great patience and understanding from the nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
Went for a cervical screening test today - something I've avoided for too long. The nurse was wonderful, listening to me, asking how she could help make things easier and showing no judgment at all, just kindness and encouragement. She was amazing - thank you.
Visited March 2023
Studholme Medical Centre has not yet replied.
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Review titled Approachable and effective practice
Rated 5 stars out of 5
by Heema - Posted on 20 March 2023
The practice staff are very approachable and when they contact you , listen to your health problem and provide effective and timely treatment. It saves me time by having these telephone conversation if I don’t need a face to face appointment. When I need to be seen they will book an appointment
Visited March 2023
Studholme Medical Centre has not yet replied.
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Review titled GP Surgery
Rated 5 stars out of 5
by Robert - Posted on 28 March 2023
New patient to the practice with complex health conditions & Dr, staff & nurse have been very helpful, patient & compassionate. Would highly recommend. Thank you all.
Visited March 2023
Studholme Medical Centre has not yet replied.
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Review titled Unable to ever get through on the phone
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Last week a Dr told me that I needed to have a second x Ray as the first had not been done properly. I went to the hospital the next day and the request from the Dr had not been put through. I tried to phone the surgery from the hospital on and off 36 times, no one answered the phone. I had to attend the surgery due to this and I was assured that the request had been out through. I am at the hospital today and no request has been put through again. I’ve tried ringing the surgery again and it is constantly engaged. There is no queueing system on the phones so all I can do is keep ringing and ringing but i work full time and so not have time to do this. Thankfully a lovely lady on the x Ray department has put the request in for me so I should be having my x Ray today. It is extremely frustrating when I don’t go to the Dr’s very often and when I do I can’t get through on the phone and I waste my time by having to attend the surgery as it’s quicker. Not everyone can even do this. The times you can request an appointment are now restricted so it seems to me that you have too many patients and not enough staff.
Visited March 2023
Studholme Medical Centre has not yet replied.