Studholme Medical Centre
50 Church Road, Ashford, Middlesex, TW15 2TUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not a good surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2025
I arrived on time and I was seen 2 hours late. The receptionist was unhelpful and the GP didn’t listen and didn’t show any empathy, compassion or kindness. She rushed the consult and dismissed my concerns. I left feeling very upset and worried about my health.
Visited March 2025
Review titled Studholme Medical Centre
Replied on 20 April 2025
Thank you for your review. We note that your review is anonymous and we are aware that several fake reviews have recently been published by a disgruntled patient. If your review is genuine then please do contact us to discuss and we can see how we can help you.
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Review titled Poor
Rated 2 stars out of 5
by NACHHATTAR Singh - Posted on 01 March 2025
I had phone call appointment at 28/02/2025 I waiting all day not ring me at all the appointment is booked three weeks ago I had problems with my medicine what I can do
Visited February 2025
Review titled Studholme Medical Centre
Replied on 20 April 2025
Hello - thank you for your review. We see that you have had 7 appts since December and 2 appointments at the GP acute illness hub and a full diabetic review and additional blood tests. We dont have a record of you having an appointment on 28th Feb hence we sorry to hear that you were waiting and expecting an appointment. Hopefully the several appointments you have had have helped in managing your health care needs.
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Review titled Great Practice
Rated 5 stars out of 5
by Brendan Cowan - Posted on 06 September 2024
My mother died in August 2024 - her palliative care was dealt with by this surgery. Since then, as well as talking about filling out the death certificate, I've had nothing but help from the surgery. I've been seeing the GP on a weekly basis, as they help me navigate this traumatic time. The GP has helped me with the hospice bereavement service, but has also given me a safe space to talk about how I feel, as I navigate my grief. I'd have been lost without them.
Visited September 2024
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Studholme Medical Centre has not yet replied.
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Review titled Great service today
Rated 4 stars out of 5
by Anonymous - Posted on 12 September 2024
Great service today. A big thank you to the Studholme team today who sorted my prescription super quick .
Visited September 2024
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Studholme Medical Centre has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2024
First we were prescribed medication that we were to collect from next door pharmacy, and we found out via msg that we need to specimen that doctor never mentioned. We left samples 2 times at reception and there is no result as sample was not signed, we handled the sample to receptionist that was not bothered to inform that we need to label the sample. It is unbelievable! It is a month after the visit and we still do not have medication for my daughter. Worst ever service and no correct information from doctor and from reception.
Visited September 2024
Studholme Medical Centre has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Loz - Posted on 26 June 2024
I would just like to give them some positive feedback as everyone is so quick to give negative nowadays I believe credit is due to this surgery. We moved to Ashford in 2016 and was dubious about switching surgeries but it was the best change for our family, from even starting ours, we were referred for IVF from here and every time our son needs help they see him immediately I love the online form and the fact they will txt you as it’s convenient when I’m in work. I’ve just been and whenever I my husband or my son have been we have nothing but professional polite sincere GPs receptionists and nurses we’ve not had one bad experience and they always accommodate us with times and dates so thank you very much
Visited June 2024
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Studholme Medical Centre has not yet replied.
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Review titled Good service from receptionist
Rated 5 stars out of 5
by Indy - Posted on 13 June 2024
My daughter was bitten and nothing over the counter helped. I called to see if I could get an appt and there was no availability but the receptionist was so helpful in looking and arranging an alternate at the acute clinic for my daughter. This helped my daughter from further issues as the doc prescribed antibiotics which helped to stop the infection. I hate to think if this alternative method was not available, with the difficulty of obtaining a GP appt it would have been very serious. Therefore I thank the receptionist for helping and being patience instead of fobbing me off with no GP appointment. However I do think it depends who answers the phones, as I appreciate the frustration they faced but on the other hand people called because they need help therefore as hard and frustrating the role is of being a receptionist, you actually hold the key of getting seen, so please keep up the service with patience and empathy..
Visited May 2024
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Studholme Medical Centre has not yet replied.
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Review titled Saw the paramedic
Rated 1 star out of 5
by Catherine - Posted on 02 April 2025
I had an appointment and consultation this week with a paramedic which is odd as I wanted to see a doctor. It seems impossible to get a doctors appointment and the appointments are now with people who are not doctors like paramedics, pharmacists and nurses, which isn’t fair because patients need doctors and not cheaper alternatives
Visited April 2024
Review titled Studholme Medical Centre
Replied on 20 April 2025
Thank you for your review. Based on the NHS guidance then depending on a patients medical condition they may see a range different professionals. This is the way the NHS has now decided to structure the NHS. Such professionals work under the guidance and can consult with a doctor. The NHS believes that this is fair and less costly than only investing in doctors however it may be helpful to write to the Department of Health to make your views know.
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Review titled Very caring
Rated 4 stars out of 5
by Anonymous - Posted on 13 April 2024
My son was ill last Friday and really needed to see a GP 111 were not useful sending me to a pharmacy who couldn't help. The receptionist said they were full and no appointments left but she managed to find us some help and the staff at practice all went out of their way to help which was past their opening hours on a Friday evening. The staff in the NHS are really trying their best in a system that is difficult. Thankyou to the staff at the surgery for giving their time when they didn't have to and staying late when they have their own families to go home and look after.
Visited March 2024
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Studholme Medical Centre has not yet replied.
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Review titled Really Good Health Care
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
I wanted to book an appointment so I used their online booking service this week and it is really easy to use and saves having to use the phone. My experience at Studholme has been excellent. Staff were helpful, their website is easy to use and their new online booking request service is ideal. I been a patient here for a while and never had any problems with doctors or staff. Much appreciated.
Visited March 2024
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Studholme Medical Centre has not yet replied.