Studholme Medical Centre - Ratings and reviews
Reviews
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Review titled I recommend this practice
Rated 5 stars out of 5
by Allison Sexton - Posted on 04 August 2023
Called at 08:00, was No.21 in queue after just 10 minutes, got through to a lovely receptionist, she was very efficient. Helped to arrange a phone call then a home visit on the same day. Blood test done and all questions answered with another phone call later in the day. Very happy with the service and advise this practice gave my elderly relative.
Visited August 2023
Studholme Medical Centre has not yet replied.
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Review titled Appointments
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Changed the way you book appointments. Previously had to fill in an online form now you have to call. Second day of trying to call but unable to connect. Tried online to cancel an appointment message asks if you're registered with NHS app select yes. Appointment booking is unavailable directly through the NHS app. Would it not be a good idea to have some sort of communication on their website.
Visited June 2023
Studholme Medical Centre has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Jane Morris - Posted on 21 June 2023
I rang with an urgent request for my daughter who is type one diabetic, a fantastic receptionist and doctor arranged for an electronic prescription to be sent immediately. This was done within two hours and sent to a pharmacy out of the area. They were brilliant
Visited June 2023
Studholme Medical Centre has not yet replied.
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Review titled Always manages to get an appointment
Rated 5 stars out of 5
by Lizzy - Posted on 19 June 2023
Had a text confirmation re appointment that I hadn't made so had to call the surgery to ascertain if the appointment was for my daughter or myself (this might be something the surgery needs to change when sending a text message. A parent will have the same phone number as the child so maybe add the name of the patient to the text message to save us having to phone in). I was able to change the appointment to a date that suited me and the lady I spoke to was polite, professional and helpful.
Visited June 2023
Studholme Medical Centre has not yet replied.
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Review titled Absolutely shocking service
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
You can never get an appointment - they telephone staff don't seem to listen to a request and do anything to get you off the phone. I requested an urgent doctors telephone appointment to obtain pain medication - earliest phone appointment that I was told was available was in 2 & 1/2 weeks time. Lady on switchboard says no other appointments available I would just have to wait. The service is shocking. However funnily enough when I needed a document signed that they charged for they managed to get it squeezed in ok!!
Visited June 2023
Studholme Medical Centre has not yet replied.
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Staff are rude and obstructive, and seem determined to keep patients away. Almost impossible to get an appointment in a time frame that is likely to be of any assistance.
Visited May 2023
Studholme Medical Centre has not yet replied.
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Review titled Great practice but seem overwhelmed
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2023
Great GPs , nurses etc but they seem overwhelmed. It’s impossible to get an appointment even if you get a text telling you to come in and book an appointment. It started going pear shaped after one of the founding members retired then covid hit and they haven’t recovered. They probably need more admin and organisation but I can’t see it improving any time soon . At the moment I would not recommend no
Visited May 2023
Studholme Medical Centre has not yet replied.
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Review titled Disgraceful doctors
Rated 1 star out of 5
by Sam - Posted on 10 May 2023
Can’t get any appointments and have to wait 12 days just to get a telephone appointment even though can’t eat been being sick and swollen tummy and legs
Visited May 2023
Studholme Medical Centre has not yet replied.
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Review titled Very hard to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 06 May 2023
I tried on several days to use the online appointment request form - the only way to request an appointment with Studholme. It was constantly closed due to high volume. On Friday morning I tried at 0800 but couldn’t get on the form, some online problem. I went to the surgery and a man took my name and date of birth and reason for wanting an appointment. Said I’d get a text later with a date for an appointment. Waited all day and heard nothing. Will now have to start all over again after the bank holiday. This is typical of trying to get an appointment at Studholme since the pandemic. I’m considering moving to another surgery after 40 years.
Visited May 2023
Studholme Medical Centre has not yet replied.
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Review titled Shocking!
Rated 2 stars out of 5
by Helen Jermy - Posted on 06 April 2023
After being advised by 111 to see my GP within an hour, it took nearly 100 calls to get through, and once through, waited 30 mins for the call to be answered. To be advised that they couldn’t see me. It was ‘only a chest infection’. They went against what the clinician told them to do, and I ended up in A&E due to a high heart rate and pneumonia. They’ve now text for me to call to speak with a GP, low and behold, can’t get through!
Visited April 2023
Studholme Medical Centre has not yet replied.