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Stourport Medical Centre - Ratings and reviews

Reviews

Displaying 11 to 20 of 87

  1. Review titled Woefully incompetent and unconcerned

    Rated 1 star out of 5

    by Anonymous - Posted on 16 February 2024

    Every single contact with this GP surgery is a battle. A battle to be heard, to be taken seriously, to get an appointment, to have your notes read accurately... The list goes on. I have been talked to as if I was utterly lacking in intelligence by a doctor who had to have me explain 6 times that she was talking about a different medication to the one I was discussing, despite her reading out the notes of my last appointment. I have made numerous complaints that are still unresolved regarding 'Care Navigators' failing to even once read my triage notes correctly or bother to notice the comment that is flagged up on my notes every time they go to book an appointment. I have had 111 calls where out-of-hours GPs have written to my GP with requests / recommendations only to wait a week for that to be followed up, hear nothing, call and then be told I could book in an appointment in three weeks time to discuss something that should already have led to a course of action. I have had GPs and 'Care Navigators' pretend that the reason for the lack of appointments over the next three weeks (despite it being flagged by other departments as a crisis) was due to the fact that they wanted to maintain continuity of care – even though I had already spoken to half a dozen different doctors about the exact same issue numerous times in the month before because they no longer have time for you to see a regular GP the rest of the time. I have had emergency teams request my GP make an urgent appointment only to be told I could see the doctor in two and a half weeks. There are countless more stories like this, particularly since the most recent changes to how appointments can be made now that long-term conditions are not being managed and continuity of care is no longer possible. But the worst part is that the more patient and polite you are, the less noticed, listened to or respected you seem to be. It's as though to ask for help now and seek medical support is to be a nuisance to those working at this surgery. And as though every ailment can simply be treated by a 'wait and see' approach or a 'one size fits all' prescription without even the barest hint of humanity, empathy or understanding.

    Visited February 2024

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 04 March 2024

    Dear Patient, I am so sorry to read about your dissatisfaction with our service, its really disappointing that you feel so let down. We always offer appointments within a 2 week time frame, so I'm slightly confused as to why you suggest you have had to wait three weeks - unless of course it is for a follow-up call? I can assure you, the team do not 'pretend' if they are asking you to wait to speak to a specific GP, it is usually in the best interest of a patient. I would really like to investigate your concerns further, so please do contact me with your details so I can address your concerns. Kind regards. Donna Site Manager

    Report as unsuitable


  2. Review titled Good service

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 January 2024

    Appointment was perfect on time 1.30pm appointment went in to see nurse at 1.30pm.I was greeted with polite and cheerful manor.100percent professional and respectful the resuscitation was greatly appreciated

    Visited January 2024

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 04 March 2024

    Dear Patient, Thank you for taking the time to leave us a review, its much appreciated and will be shared with staff. Kind regards. Donna Site Manager

    Report as unsuitable


  3. Review titled Excellent Practice

    Rated 5 stars out of 5

    by Sue W - Posted on 11 December 2023

    Saw the asthma nurse today. Explained what I need to do and how and when and a crib sheet given as I wouldn’t have remembered it all. Would also like to mention how helpful the reception staff have been. I was having trouble getting repeat scripts on line and was even sent a text on how to do it. That’s what I call service and care. Thank you all, we are new to this practice and very impressed. Keep doing what you’re doing. People are quick to criticise not praise. Thank you is a small word that means a lot.

    Visited December 2023

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 21 December 2023

    Dear Sue Thank you for taking the time to leave us a review, I will share this with all staff. I'm pleased to read that you have been happy wit the care you have received and everyone has been helpful. You are right, a 'thank you'goes a long way and does make a difference. Kind regards. Donna Site Manager

    Report as unsuitable


  4. Review titled Very happy with this GP Practice

    Rated 5 stars out of 5

    by Kat - Posted on 12 December 2023

    I attended the surgery for a blood test, which was done on time & efficiently. Afterwards I asked the nurse about an ongoing problem that I wasn't sure needed treatment. It was a rather sensitive question & potentially embarrassing for me but she was very matter of fact as I explained my problem. I would have been happy to use the online request for triage but she said she'd do it for me. She asked me some relevant questions & when it wouldn't be convenient to speak to Dr/nurse on the phone. She told me I would get a call after checking the correct phone contact details. This morning I had a text message to arrange face to face appointment in a week's time. Thanks to the kind nurse & to Stourport Medical Centre for making it easy especially at this busy time of year.

    Visited December 2023

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 21 December 2023

    Dear Kat, Its great to read that you have been offered such good care by one of our nurses and that you were happy with the outcome of your triage request. I hope your appointment with the GP went well and you are ok. Thanks for taking the time to leave this review, it means a lot to the Team. Kind regards. Donna Site Manager

    Report as unsuitable


  5. Review titled Great practice and fantastic nurses.

    Rated 5 stars out of 5

    by Mandy scriven - Posted on 22 February 2024

    I have been having a ulcer looked after and dressed for nearly 3 months. I cannot thank the nurses enough they have been very friendly and caring and have always answered the question i have asked to put my mi d at rest. I have nothing but high praise for the nurses at the surgery they do a fantastic and are a credit to the nhs.

    Visited November 2023

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 06 March 2024

    Dear Mandy, Thank you for leaving us a review, I have shared your comments with the team and it is really appreciated. I am very pleased to read you have been happy with the care you have received from the Team at SMC. Kind regards. Donna Site Manager

    Report as unsuitable


  6. Review titled Fast response

    Rated 5 stars out of 5

    by Mary McNabb - Posted on 07 November 2023

    Triage form completed on line. Appointment sent quickly. Excellent service Skeptical at first regarding triage form, but easy to complete. Very impressed

    Visited November 2023

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    Review titled Stourport Medical Centre

    Replied on 14 December 2023

    Hi Mary, Thank you for the feedback, I'm pleased you are happy with the triage system. Donna Site Manager

    Report as unsuitable


  7. Review titled Excellent practice

    Rated 5 stars out of 5

    by Excellent service thank you - Posted on 21 December 2023

    The doctor that reviewed me was excellent clear communication treatment was amazing each time I had to contact practice communication was excellent thank you

    Visited November 2023

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 21 December 2023

    Dear Patient, I am so pleased to read you have been happy with the care you have received from the team here at SMC. Thank you for taking the time to leave a review for us, it means a lot. Kind regards. Donna Site Manager

    Report as unsuitable


  8. Review titled Chest infection/ copd review

    Rated 5 stars out of 5

    by David Farley - Posted on 01 November 2023

    Developed a chest infection on Thursday afternoon and contacted the surgery at 8.50 am on Friday morning. I received a phone call within 20 minutes and had a prescription by midday. I had a prearranged copd review today which was very thorough and sympathetic. The nurse was very efficient and asked the duty doctor to examine my chest. I left with a prescription for a follow on course of antibiotics and all within an hour. Excellent and compassionate service.

    Visited November 2023

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 14 December 2023

    Dear David Thanks for taking the time to leave a review. I'm pleased to hear you are happy with the care that we provided when you were unwell and that the follow up care was thorough. I will pass your feedback on to our staff here at SMC. Kind regards. Donna Site Manager

    Report as unsuitable


  9. Review titled Really caring

    Rated 5 stars out of 5

    by Naomi Bishop - Posted on 19 October 2023

    Can’t fault the medical staff or receptionists. Always do responsive and willing to help And support my 88 year old parents to keep them in their own home. Many many thanks

    Visited October 2023

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 30 October 2023

    Dear Naomi Thank you for the lovely feedback, which will be shared with all staff. I'm pleased to read you are happy with the care we provide to your parents. Kind regards. Donna Site Manager

    Report as unsuitable


  10. Review titled Lack of knowledge

    Rated 3 stars out of 5

    by Anonymous - Posted on 09 October 2023

    Last week I was referred to a physiotherapist practice in Stourport because of crippling back problems. The physiotherapist I am referred to is based in Stourport with access via two flights of stairs, no lift, no disability access, no parking with nearest parking 5 minutes walk away. Obviously the premises I've been referred to have not been checked for disability access

    Visited October 2023

    Report as unsuitable

    Review titled Stourport Medical Centre

    Replied on 30 October 2023

    Dear Patient, I'm sorry to hear you have not been happy with the physio service. This isn't a service provided by us, it is an external provider. I have contacted the manager of this service to express my concern, but you can also contact them via email contact@ascenti.co.uk Kind regards. Donna Site Manager

    Report as unsuitable