Stockport Medical Group - Ratings and reviews
Reviews
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Review titled Staggered
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
I know Drs are busy but it has taken just over 3 weeks to get online. In that time I called and was in tears sobbing down the phone that I am struggling severely following my hysterectomy. Told keep trying. Got through this morning. Explained online how bad I am completely at end of tether with everything and I get a text to request a telephone consultation and the earliest is in 3 weeks time. Emotionally I am done, its affecting my work and job and home life. I know its really hard for the Drs but I'm not one to particularly go and to just get a cold text of yep - you are not worth a call for at least 3 weeks is awful. Shockingly bad. I cannot recommend this surgery. I appreciate it is because there are too many people trying to get appointments but if you are looking to change surgery this one isnt any better!
Visited February 2024
Review titled Stockport Medical Group
Replied on 12 February 2024
Dear Anonymous, I am sorry to hear that our service has not met your expectations. You have clearly been caused distress from this experience of which we sincerely apologise for. As this is a public forum and you have posted anonymously, it is difficult for us to investigate into this matter and be given the opportunity to rectify any issues and more importantly to provide you with care. Sadly as you have already stated we are overwhelmed with patients needing urgent care and we are unable to offer all patients an appointment as quickly as they would like. However all medical needs are triaged daily to prioritise the urgency. What you have explained, is not our process, if you would be grateful to follow our complaints process as this will allow us to deal with this case promptly and confidentially to ensure you receive the care needed. Please email gmicb-sto.stockportmedicalgroup@nhs.net and mark for the attention of the Practice Complaints Manager. For more information please follow the link https://www.stockportmedicalgroup.nhs.uk/about-us/practice-policies/patient-rights/complaints/ I do hope you will allow us the opportunity to rectify this matter. Kind regards Wendy Povey Practice Director
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Review titled Poor communication
Rated 1 star out of 5
by Janet Reade - Posted on 16 August 2023
Use online service for myself and my brother as we are both deaf and my brother find it online service difficult to do. On it say which Metroid prefer and put text. What happened they use voice and been told often to text and keep getting excuse it won’t happen again but happen several time. They decide to phone my brother by phone and he is deaf and someone post letter though his letterbox. All this could be avoided if text in first place. So I amazed that say provide good service but choose to ignored the deaf as phone not text. What century are we living in is a modern technology but ignorant how to communicate with deaf people.
Visited August 2023
Review titled Stockport Medical Group
Replied on 21 August 2023
Dear Janet Reade, Thank you for taking the time to share your experience of the practice. We do apologise for the situation that your brother has experienced and are sincerely sorry for any distress we have caused. We are investigating into why the preferred communication was not used on this occasion, and we will contact your brother confidentially with our findings as per our complaints process. We find that our deaf community welcome our online technology as this enables an easier way to communicate with our clinicians. It also enables both patient and practice to make a face-to-face appointment with an appropriate interpreter if required, so that the consultation is successful. Once again, please accept our apologies for any distress caused and we will respond with our findings directly with your brother and yourself. Thank you Wendy Povey Practice Director
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Review titled Absolute Disgrace
Rated 1 star out of 5
by Julie jakuba - Posted on 01 April 2023
Elderly mother given an appointment over the phone only to be sent away when she got there saying the computers were down, there was no way she could have an appointment. Then the same week left without medication as the prescription had still not been sent to the pharmacy a week after being ordered. They really don't care, I wonder if they would treat their own family the same way.
Visited March 2023
Review titled Stockport Medical Group
Replied on 06 April 2023
Dear Julie, Thank you for sharing your feedback. As you are not a patient of the practice, we have been unable to investigate into this disappointing situation that you have explained with your mother. We can confirm that the issue with the IT systems was outside of the control of the practice and had effected many GP surgeries in the Greater Manchester area. The Internet we used is called the HSCN and is provided and fully managed by NHS England. We had to rely on our business continuity plans to continue delivery of safe services. I can confirm that no patients where cancelled or turned away. If you wish to raise your concerns with us and provide details of your mother and yourself and with your mothers consent, we would be more than happy to investigate this matter regarding both the appointment and the medication. https://www.stockportmedicalgroup.nhs.uk/about-us/practice-policies/patient-rights/complaints/ Thank you Wendy Povey Practice Director
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 02 March 2023
Try online service and only to find it temporarily out of service as already booked and this for two day. Went into practice ask receptionist if can book appointment only to be told have to use online service which I have and is full. I am at disadvantage as I am deaf and is difficult to get through. Worst service I ever had.
Visited March 2023
Review titled Stockport Medical Group
Replied on 06 April 2023
Dear Patient, Thank you for sharing your feedback. We are saddened to hear this is the worse service you have had. We are experiencing difficulties with dealing with the demand and once our safe working levels have been exceeded then we do have to temporarily halt this option. All medical needs are triaged by the staff, and alternative options are provided if no further appointments are available. Priority is given to any urgent request. We are sorry that you feel you are disadvantaged as deaf, we can assure you that a hearing patient is no more advantaged when our clinicians have reached safe working limits. If you wish to raise your concerns confidentially, we would welcome you to do so and then we will be able to investigate and discuss appropriately. https://www.stockportmedicalgroup.nhs.uk/about-us/practice-policies/patient-rights/complaints/ Thank you Wendy Povey
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Review titled Ridiculous service
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
This practise is almost impossible to make an appointment you have to ring up at 8 in the morning. I've been trying this for the last couple of weeks to no avail. The excuses are unbelievable like the NHS is under so much pressure etc. What happens when you just want to make an appointment and it's not urgent you can wait a week 2 weeks that's no problem. What's worse when they expect people with all sorts of illnesses to come in at the same time in the morning so they can all infect one and another. Lazy overpaid NHS staff avoiding doing the job that they are supposed to do and serving people by making it impossible for them to make an appointment. Extremely disappointed!
Visited February 2023
Review titled Stockport Medical Group
Replied on 24 February 2023
Dear patient, Thank you for taking the time to share your feedback. We are sorry that you have found accessing our services ridiculous. We are more than aware that our demand on the telephone and online is at its highest at 8am and we are constantly trying to find ways to prevent people calling currently for non-urgent requests, however the patient demand outstrips the capacity we have, which is a national problem for all Primary care services and the NHS. I can assure you that we make no 'excuse' for the NHS situation, the demand is real. Your assumption that we bring all patients in at the same time is incorrect, patients are staggered throughout the day and infection prevention is always adhered to. We do triage all patients via the telephone before allocating a face-to-face appointment as we try to prevent unnecessary situations whereby patients can be put at more risk by having to visit the surgery. Your final comment is quite unacceptable and endemic in how many people in the public perceive the GP surgery. The perception that because a patient didn’t get what they wanted, when they wanted then people are ‘Lazy’. We can assure you that all staff and clinicians are working above and beyond to delivery lifesaving health services from within a fundamentally ‘broken’ NHS system. As you have raised your feedback anonymously, we are unable to investigate into your situation and help to understand what has occurred. If you would like to contact us using the appropriate method, we will gladly investigate and look for how we can improve your experience to help prevent this occurring again and therefore avoid further disappointment. Please follow the link below. https://www.stockportmedicalgroup.nhs.uk/about-us/practice-policies/patient-rights/complaints/ Kind regards Wendy Povey Practice Director
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Review titled Can't get a GP appointment - where do I go for help?
by Anoyed - Posted on 03 October 2022
I have tried to make an appointment at Stockport Medical Group for the last week. Today I phoned at 8:03am put in a queue when I was rung back 20 minutes later I’m told list is full try again tomorrow or use link forwarded to me or use website. What a joke that was, both are suspended till 8am tomorrow and no way to contact them other than by phone, to be told these are the only ways to get an appointment try again tomorrow. As I work for the NHS Monday to Friday 7am-4pm I’m very frustrated with this ridiculous system and wonder how I’m going to see my GP to get help about my painful problem as we’re told not to use Emergency Department services for non urgent matters ,where do I go for help? Or are we expected to live with our problems?
Visited September 2022
Provided by Care opinion
Review titled Stockport Medical Group
Replied on 12 December 2022
Dear Patient, Thank you for your feedback. We are sorry that you are having difficulties accessing our services. Unfortunately despite all efforts, the practice is just unable to meet the current demand on GP services. We do offer lots of self care help online, and many non urgent minor ailments can be assessed and dealt with at the local pharmacists without the need of a GP. You can also call NHS 111 to access medical advice for your condition, in the event that we have reached our safe appointment capacity, so as not to leave you with no support. The environment is very challenging for everybody, we apologies that you have found our system ridiculous. As a fellow NHS colleague you will understand the pressure the NHS is facing. I have included the link to what the pharmacists can deal with and at the bottom is the self care links. https://www.stockportmedicalgroup.nhs.uk/clinics-and-services/right-care-right-time-signpost-information/community-pharmacist/ The local Primary care Network has started to offer some evening and weekend appointments which you can book into, you may find these more suitable with your work schedule. They do still require you to contact the practice either online/telephone and request for this type of appointment, however it can be done after 4pm as the practice is open until 6.30pm Mon - Thu and 6pm on a Friday. Thank you Wendy Povey Practice Director
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Review titled Struggling to get a GP appointment
by Fynness - Posted on 16 May 2022
Really struggling to get a GP appointment, when are GPS going to go back to normal, as covid is largely over. I have to telephone at 8am which is difficult, as I am travelling to work. I was given a telephone appointment this afternoon, no one has called me and the appointment has now gone from patient access, I've tried phoning the GP no joy, no one is answering. Sick of it.
Visited May 2022
Provided by Care opinion
Review titled Stockport Medical Group
Replied on 16 May 2022
Thank you for your comments. As you have not left your name, I am unable to investigate further. It is reassuring to see that you have contacted us this morning and we have made a telephone triage appointment for this afternoon. The call can happen anytime up to 6.30pm today, therefore as it is only 12.45pm, there is still plenty of time for the GP to call you. If you do not receive a response at all then please contact the practice via our website where you can communicate online or if you are unhappy you can email us via our complaints process. We appreciate your frustration, however please do not be alarmed by the appointment not showing in the patient access app as we have switched off online booking presently and this does not mean that the doctor will not call you. Kind Regards Wendy Povey Practice Director