Sternhall Lane Surgery - Ratings and reviews
Reviews
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Review titled Always polite & helpful
Rated 5 stars out of 5
by Brenda Smallhorne - Posted on 08 January 2024
I called the practice in the morning and was told a GP would call me in the afternoon. This happened and I got an appointment the same evening. Reception team were great and the GP was very patient and understanding, didn't make me feel as though he was rushing me out of the door.
Visited January 2024
Sternhall Lane Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
Having just registered with this practice moving from sydenham. I have to say I am seriously impressed. So far everyone I have met (quite a few of you) have been professional, kind and very caring. The doctors really listened to my concerns. I got an emergency telephone appointment on the day and was offered an alternative face to face appointment elsewhere if needed. I am so pleased with this experience overall. Keep up the great work. And Thank you
Visited November 2023
Sternhall Lane Surgery has not yet replied.
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Review titled Fantastic practice.
Rated 5 stars out of 5
by Ruby Rice - Posted on 17 October 2023
I have been a patient at Sternhall lane GP surgery for a few years now and have only had positive experiences. They are always quick to respond and friendly and informative. I have been treated by a number of clinicians and have had a great experience with all of them, both Doctors and Nurses. I have had especially good care for my son with exceptional responses and care.
Visited September 2023
Sternhall Lane Surgery has not yet replied.
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Review titled Great practice and service
Rated 5 stars out of 5
by K Mugenyi - Posted on 14 November 2022
We have been with the surgery for over 10 years and have always found the staff, doctors and nurses incredibly helpful. On this occasion I completed an econsult which was followed up by a call from the doctor. He didn’t think my issue was a cause for concern but offered an in person consultation for my daughter regardless. On arrival we were met by the super friendly reception staff and had a really thorough examination by the doctor who was also incredibly sensitive and kind. Considering the immense pressure our NHS is under, I am so impressed by the service still being offered by the surgery and remain incredibly grateful.
Visited November 2022
Review titled Sternhall Lane Surgery
Replied on 18 November 2022
Hi, Thank you for such a heartfelt review of the practice. It's always lovely to hear that the staff were able to make your experience as smooth and efficient as possible. I shared your review during a recent team meeting, it was a much-needed boost for all under such difficult times.