Staunton Group Practice
Morum House Medical Ctr, 3-5 Bounds Green Road, Wood Green, London, N22 8HEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Feeling encouraged by my recent experience
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2023
I’m very grateful to the surgery for being proactive in encouraging me to access the services I would benefit from, made it easy to fix an appointment with a clinical pharmacist for a review, and that person was personable, thorough, and and treated me like a whole person. That means a lot to me. My answer to the previous question about referring a friend/family was only ‘likely’ because currently the GP survey shows higher ratings for other local surgeries so I would recommend others to consult that too. But my experience today has been excellent and I would tell others about this fact.
Visited November 2023
Review titled Staunton Group Practice
Replied on 20 November 2023
Dear Patient, Thank you for taking time to share the experience you had with one of our Clinical Pharmacist. I am happy that you were listened to, cared for and treated with respect. Our goal is to ensure that every contact with our patients is meaningful, supportive and beneficial in improving their health. Thank you for your feedback . Kind Regard Patricia Idusogie Practice Manager
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Review titled Morum House
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2023
My experience with the Clinical Pharmacist was very thorough. He asked a lot of questions regarding my medications and my lifestyle before making any decisions on how to move forward. My consultation didn’t feel rushed or generic as they sometimes can with other medical practitioners.
Visited November 2023
Review titled Staunton Group Practice
Replied on 22 November 2023
Dear Patient, Thank you for sharing the experience you had with one of our Clinical Pharmacist. We are working hard as a team, to ensure that our patients experience is personable and of value. I would share your experience with our clinical staff team as I believe this will encourage the other staff to continue to provide the same level of care and service. Thank you once again,for taking the time to share your experience. Kind Regards Patricia Idusogie Practice Manager
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Review titled A positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2023
Having been a patient at Staunton Group for 20 years I have seen how patient focussed communication and appointment systems have deteriorated markedly. The continued inability to provide precisely timed phone consultations shows great disrespect for patient's own time and commitments. However, the care offered by practitioners has remained a high standard and today's appointment was no exception. The pharmacist undertaking my face-to-face medication review (for which a precise appointment time was possible), was professional and took great care to provide clear explanations throughout. He was good natured and approachable, a pleasure to deal with. He showed empathy and a holistic approach to my health.
Visited November 2023
Staunton Group Practice has not yet replied.
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Review titled Excellent phone consultation
Rated 4 stars out of 5
by Alison Bollers - Posted on 16 October 2023
Spoke with the clinical pharmist. Very professional, put you at your ease.Explained clearly,re blood test results. And advised though Erle.
Visited October 2023
Review titled Staunton Group Practice
Replied on 17 October 2023
Good Afternoon Alison, Thank you for taking the time to leave us a feedback about our Clinical Pharmacist who plays a key role in helping us provide a good service to our patients who have questions and want guidance or advise. The work she does is so valuable to our patients. We are happy to learn that the work she is doing is making a difference and you have had a positive experience. Your comment will be shared with the team. Patricia Idusogie Practice Manager
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Review titled Bad appointments
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2023
Getting appointments are really bad and lengths are very long to book apppintments. Cant always see the same doctor
Visited October 2023
Review titled Staunton Group Practice
Replied on 21 November 2023
Dear Patient, Thank you for providing us feedback regarding our appointment availability. Please note that we have other options for our clinicians to contact you or deal with your medical need. Apart from telephone appointments and face to face appointments in the surgery, we also offer a variety of appointments through our extended hours services, if we have nothing to offer in house. There is also the Finchley Memorial Hospital Walk in center which is also available to our patients. We also offer eConsult which is another avenue to get your health concerns addressed. By completing the eConsult form you will be contacted by one of our clinicians within 2 business days. To visit the e Consult platform please visit our website: https://www.morumhouse.nhs.uk/what-is-econsult. This platform is one of the quickest ways to have your medical concern addressed and it been used by most of our patients. I will recommend that you give this option a try. We are doing are very best to meet the demands of our patients with different available options. I hope the options provided will help you to get your medical concern addressed. Once again, thank you for the feedback you have provided. It will be shared with our staff for the purpose of learning and training of our front line staff. kind Regards Patricia Idusogie Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by David Ross - Posted on 22 October 2023
Excellent service. I was listened to with great care and understanding and responded to in a very professional manner
Visited October 2023
Review titled Staunton Group Practice
Replied on 23 October 2023
Thank you, Mr Ross for taking the time to share the good experience you had with one of our staff. Your feedback will be shared with the other staff for the purpose of encouraging other to improve the service we provide to our patients. Practice Manager Patricia Idusogie.
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Review titled Booking Nightmare
Rated 1 star out of 5
by Lance Chinnian - Posted on 05 September 2023
Great if you know you are going to be sick in 2-3 weeks so you can pre-book an appointment. Otherwise, try getting through at 8am on the day and try your chances with hundreds of others. There's got to be a better way of booking appointments in the 21st century. Surely? Oh, and they only seem to reply to positive feedback (there's a whole bunch of negative reviews they simply don't respond to but just seem to ignore)?..
Visited September 2023
Review titled Staunton Group Practice
Replied on 17 October 2023
Dear Patient, thank you for taking the time to leave the above feedback, we are sorry that you were not happy with the service you received yesterday. You spoke with one of our senior receptionists who provided you with all the options available to obtain an appointment, but you declined the options she provided. I have reviewed your call with the receptionist to ensure that she did provide you the right options. Apart from telephone appointments and face to face appointments in the surgery, we also offer a variety of appointments through our extended hours services, if we have nothing to offer in house. There is also the Finchley Memorial Hospital Walk in centre which is also available to our patients. We also offer e Consult which is another avenue to get your health concerns addressed. By completing the e Consult form you will be contacted by one of our clinicians within 2 business days. To visit the e Consult platform please visit our website: https://www.morumhouse.nhs.uk/what-is-econsult. This platform is one of the quickest ways to have your medical concern addressed and it been used by most of our patients. I will recommend that you give this option a try. We are doing are very best to meet the demands of our patients with different available options. You have stated in your feedback that we only respond to good feedback. This information is no accurate. We respond to all feedback, good or bad. Last year there was a problem with the NHS CHOICE web site, and this is why the negative responses are not visible. Should have any other questions please contact the surgery on 0203 805 7300 or send an email to staunton.group@nhs.net. I hope you have found this response to be helpful. I would like to reassure you that your feedback will be shared with the team. Practice Manager Patricia Idusogie
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Review titled Great practice
Rated 5 stars out of 5
by Adam Wicks - Posted on 23 October 2023
During a prolonged period of distress this year I have received valuable support from both GP & social prescriber which was unavailable from either friends or family. I was unemployed for most of 2023 and therefore finding bills and general life difficult to cope with. After receiving both talking and walking therapies to get both body and mind active again it’s still an uphill struggle but feels more positive. Sometimes when you feel alone and completely abandoned it’s important to realise there are professional people who are there to help. And they will. But, while the road to any sort of recovery is long You have to take the first step and Ask for help And just keep going. Step by step by step and really try hard to remain calm. Also a big thank you to the practice for putting me in touch with “the listening place” which I still attend twice a month. I have never been in any sort of therapy before in my life and to begin with it felt strange but I have found it invaluable and not embarrassing at all. I needed help. I asked for help and got it. Thank you.
Visited July 2023
Review titled Staunton Group Practice
Replied on 26 October 2023
Dear Mr Wicks, I appreciate you taking the time to share and express how grateful you were for the support you have received from our GP and social prescriber. You made the biggest step of seeking help and support, and your willingness to follow through with their advice and guidance is what has made all the difference. I wish full recovery, and please note that we are always here to support you. Kind Regards Patricia Idusogie.
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Review titled Social Prescriber
Rated 4 stars out of 5
by Demi Kalli - Posted on 08 August 2023
It’s great to have this support from the surgery. Good advice, support, care & understanding. Someone is listening!!!
Visited June 2023
Review titled Staunton Group Practice
Replied on 10 August 2023
Good Afternoon Demi, Thank you for taking the time to leave us a feedback about our Social Prescriber who plays a key role in helping us provide a good service to our patients who need assistance with non medical issues. The work she does is so valuable to our elderly, vulnerable and others who just need some support. We are happy to learn that the work she is doing is making a difference and you have had a positive experience. Your comment will be shared with the Social Prescriber and the team.
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Review titled Amazing clinical pharmacist
Rated 4 stars out of 5
by Annaclaire Ignatiou - Posted on 03 April 2023
This practice has an amazing hidden gem in the shape of this great person who has totally transformed my life. I’m not sure of her actual role, perhaps it’s to review repeat prescriptions to check the drs are still prescribing correctly and that the patients are still benefitting from them, I don’t know but somehow on picking me up she has gone the extra mile to help me. I’m a stubborn old fool who won’t come in and due to pandemic etc haven’t seen a dr for sone time so this lovely lady has taken it upon herself to actually help me , done my asthma reviews with me, and tried new medications for me regularly and actually kept in contact and specific intervals and not let ne down. Prior to my good fortune of picking up the phone that day, a year or I guess 2 years ago maybe, I had had no medicine changes and I felt like there was an elephant on my chest every day when I woke up. New medication was a great help. It was still challenging getting up and down stairs for first few hours of day but sooo much better. Even more recently I have been given another addition to my prescription and well it’s like I’m ten years younger. This lady is diligent, professional, caring and is the only person ever to actually hear my needs and offer solutions to them. I would probably have left this practice if it wasn’t for her so well done for hiring her and please make sure she stays! She is an excellent addition abd a real credit to you.
Visited April 2023
Review titled Staunton Group Practice
Replied on 06 April 2023
Dear Annaclaire, Thank you for taking the time to leave such a good feedback. More than anything, I am pleased that you were able to discuss all your questions and concerns with the clinical pharmacist. We have an excellent team of Clinicians, and their main objective is to ensure that their patients health improves. I have shared your response with the staff to encourage everyone and to inform them that the work they do is appreciated. The staff work hard to provide good service. Thank you once again for sharing your experience about one of our clinicians. Patricia Practice Manager