Staunton Group Practice
Morum House Medical Ctr, 3-5 Bounds Green Road, Wood Green, London, N22 8HEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Staunton Group Practice.
Reviews
-
Review titled Staunton Group Practice
Rated 4 stars out of 5
by Felix Ubini - Posted on 02 April 2025
I sincerely appreciate the encouragement provided by my general practitioner and will gladly recommend the practice to my family and friends.
Visited February 2025
Review titled Staunton Group Practice
Replied on 02 April 2025
Dear Mr Ubini, Thank you for making the effort to share your experience with us. It is always pleasant, when you have been given the time you need to address matters that are of concern to you. I am delighted that you would recommend our Practice to your family and Friends. Thanks again for your feedback, it will be shared with the team. Kind Regards Patricia Idusogie Practice Manager
-
Review titled With a BMI of 44 I do not have the body of an athlete
Rated 1 star out of 5
by Suzanne Leveson - Posted on 09 February 2025
Two GPs have insisted I am "very fit" and have a heart rate better than that of an elite athlete when it drops as recently low as 46bpm. They've diagnosed I have "health anxiety++". Despite recording this, they did not make a referral for talking therapy nor offer medication. I have not ever been offered a referral to a dietician nor advice service on the management of my diabetes in the entire 5 years since my diagnosis. When I asked about weight loss drugs I was told to buy them myself, despite my BMI and other health conditions. The GPs do not listen when I say my extremely low heart rate is not normal for me, they gaslight me and say I am fit. I would have to be more than half my age for my heart rate to be appropriate for an athlete. Luckily I took the blood pressure monitor that the surgery had insisted that I buy I because the GP couldn't work the one in the surgery.
Visited February 2025
Review titled Staunton Group Practice
Replied on 10 February 2025
Dear Mrs Leveson, I apologise that you have had a negative experience in a recent consultation with one our clinicians. Thank you for taking the time to highlight the items that you were not happy with regards to the notation on your records. I am looking into this. Thanks for taking the time to share your feedback with us, Mrs Leveson, feedback like yours helps us improve our care and service. Kind Regards Patricia Idusogie Practice Manager.
-
Review titled Great experiwnce.
Rated 5 stars out of 5
by Ugurcan ince - Posted on 20 January 2025
Dr ross.. was very helpful and very good at what he does.he had even explained flu vaccine and i had never done it yet had been convinced i ahould do it... wonderful doctor thanks
Visited January 2025
Review titled Staunton Group Practice
Replied on 20 January 2025
Dear Mr Ince, Thank you for for taking the time to share the experience you had with one our GPs. I am pleased you found the consultation helpful. Thank you for the review. Your feedback will be shared with the GP. Kind Regards Patricia Idusogie Practice Manager
-
Review titled Fantastic consultation
Rated 5 stars out of 5
by Constance mcdonald - Posted on 17 January 2025
I had an appointment with the pharmacist at the surgery. I suffer with severe anxiety and panic attacks. He was very understanding and made me feel relaxed. He listened to what I was saying, and understood my fears. We went through my medication and got it sorted. Was very happy with my appointment.
Visited January 2025
Review titled Staunton Group Practice
Replied on 17 January 2025
Dear Constance, Thank you for taking the time to send us valuable feedback. I am pleased that you had good consultation with one our clinical Pharmacist who was understanding and made you feel relaxed. I am extremely happy that you had a positive experience and I am grateful for your feedback. Thank you Kind Regards Patricia Idusogie Practice Manager.
-
Review titled Great GP Service
Rated 5 stars out of 5
by Phoebe Grange - Posted on 17 January 2025
I saw nurse and GP both took time to understand my acute health condition and current issue. He listened and took appropriate next steps. He ordered an MRI and went further to order blood tests.
Visited January 2025
Review titled Staunton Group Practice
Replied on 17 January 2025
Dear Phoebe, Thank you for taking the time to provide feedback about the service you received at the Practice from two of our clinicians. Listening to our patients and understanding their needs is important in ensuring that our patients obtain the right care. Your feedback will be shared with all staff members so that this kind of care is administered by all staff. Kind Regards Patricia Idusogie Practice Manager
-
Review titled Appalling reception staff
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2024
This week alone I have had four contacts with the surgery. On Monday I called because the blood pressure monitor the doctor had told me I had to buy earlier in the year (the surgery has none to loan) was giving a heart rate of 50. The surgery said there were no the appointments and to call 111. 111 said I needed to speak to a doctor. The receptionist again said no appointments. I spoke to a 111 doctor who said I needed to see a doctor within two days as did the econsult reply from the surgery. The next day the receptionist called and said I could only have an appointment with a physicians assistant the next day and they said this is what the doctor said to them. The reception then called again and said I needed a medication review. I asked why and they were very rude, interrupted me and shouted at me. When I said I was going to end the call as they were abusing me they then shouted at me that I was shouting at them and that's why they were ending the call. Bullying patients does seem to be how the reception goes about it's business and I think the much lower rates Google reviews for this practice are a more reliable reflection of people's experiences.
Visited December 2024
Review titled Staunton Group Practice
Replied on 05 December 2024
Dear Patient, Thank you for providing feedback about the service your received from our reception staff. I am disappointed that you were treated poorly and referred to contact NHS 111 and complete an eConsult regarding obtaining a BP machine. This is not the right process. The receptionist is correct about us not having BP Machines to loan out. We have loaned out more than 43 BP machines to patients, we have contacted the patients to return the loaned BP machines, but these patients have failed to return them. This is the reason why we are not able to loan you a BP machine. Most local pharmacies provide reasonably priced BP machines or you can obtain one on Amazon. Please note that our Physician Associates are clinicians who are trained to deal with a lot of clinical conditions. The Physician Associates are healthcare professional who work under the supervision of a senior doctor and can assess, diagnose, and treat patients within certain limits. Physician Associates don't prescribe medication or request X-rays. With regards to conditions such as heart rates and BP the Physician Associates can deal with these conditions. Your feedback will be shared with our staff, especially the reception staff for the purpose of training and learning. I appreciate you taking the time to provide detailed feedback about the service our reception staff are providing. Kind Regards Patricia Idusogie Practice Manager.
-
Review titled Social prescriber
Rated 3 stars out of 5
by Hanife Melbourne - Posted on 17 January 2025
I spoke with a GP about my mum’s health in early October and they asked the social prescriber to call me regarding help for my mum. She was so very helpful. I can’t recommend her enough. The GP I spoke to on that occasion was great too. I wasn’t expecting much from the social prescriber but I’m very grateful to him. The social prescriber went above and beyond to help having recognised that the current situation is very difficult. I was very grateful for her help and for her following up too, and all the useful advice and information she gave on the phone and via email. She’s an asset to the practice as was the GP who I spoke to that day.
Visited December 2024
Review titled Staunton Group Practice
Replied on 17 January 2025
Dear Hanife, Thank you for taking the time to leave your feedback regarding your encounter with one of GPs and Social Prescriber. I am pleased that you found our Social Prescribers service positive and helpful. The service the Social Prescriber provide is unique, but much needed today. Thank you for the nice comment. Kind Regards Patricia Idusogie Practice Manager.
-
Review titled Not impressed
Rated 2 stars out of 5
by Naima C - Posted on 06 November 2024
I have been having issues with urinary tracked infections since beginning of the year. This will be my third episode of it this year. I just get fobbed off with anti biotics. The clinician I spoke to this morning said i have only had it once before. I explained that earlier this year i had to go A & E because of severe pain I was precribed anti biotics. I don’t understand why there are no further investigations I was just told to take more antibiotics and await culture results. This is not what the nhs guidelines suggests for recurrent UTI. Nobody cares !
Visited November 2024
Review titled Staunton Group Practice
Replied on 07 November 2024
Dear Ms. Naima, Thank you for your feedback regarding a consultation you had with one of our clinicians yesterday. I apologise that you have presented with the same condition 3 times this year and you feel that no one cares about your recurrent UTI. I show that several tests have been carried out for you and the results have come back as normal and stating no further action required. I will discuss this further with our clinical Leads and contact you with an update. Thank you for sharing your concerns about the service you received from one our clinicians. Your feedback will be discussed at weekly clinical meeting for the purpose of learning. Kind Regards Patricia Idusogie Practice Manager.
-
Review titled Caring staff
Rated 4 stars out of 5
by Jo. White - Posted on 31 October 2024
A Physician Associate who saw me today really does go out of her way to help you. She is extremely professional and efficient along with a warm and caring approach which is all very, very reassuring when you are unwell.
Visited October 2024
Review titled Staunton Group Practice
Replied on 01 November 2024
Dear Jo. White, Thank you for taking the time to provide feedback regarding your consultation with one of our Physician Associates. I am pleased that you had a good experience, and you found her consultation with you efficient, caring and reassuring. This is the experience we want our patients to have when they have an appointment or an encounter with any of our staff. Thank you once again for sharing your experience. Kind Regards Patricia Idusogie Practice Manager
-
Review titled Great treatment
Rated 5 stars out of 5
by Mr C. Twomey - Posted on 13 September 2024
I called to the practice and was given an appointment later on the same day. The nurse was excellent and dealt with my hearing issue immediately, she also called in the skin care specialist to look at suspicious growths and I was referred to a cancer clinic. Both staff were superb, I was treated as a person, not just a medical problem. I cannot speak highly enough of these professionals, well done, thank you to both!
Visited September 2024
Review titled Staunton Group Practice
Replied on 16 September 2024
Dear Mr Twomey Thank you for taking the time to share the experience you had getting an appointment and the attention you were given by the clinicians you saw. I am pleased that you were attended to with urgency and care. Thank you once again for sharing your experience. Kind Regards Patricia Idusogie Practice Manager.