Staunton Group Practice - Ratings and reviews
Reviews
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Review titled Friendly staff.
Rated 1 star out of 5
by Delroy Cameron - Posted on 24 January 2024
I have been with this practice for over 25 years,although i do not know any of the staff personally, there is always a smile and understanding of my needs doctors and especially nurses here are very friendly.thank you all.
Visited January 2024
Review titled Staunton Group Practice
Replied on 24 January 2024
Dear Mr Cameron, Thank you for providing us with feedback regarding how well our staff treat you. I am pleased that our staff our understanding of your needs and provide you with the support you need. Patricia Idusogie Practice Manager
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Review titled Very positive ecperience
Rated 5 stars out of 5
by Irja Matilainen - Posted on 22 January 2024
I'm very happy that I was able to speak to GP pharmacist everything what I had in my mind. Very polite and she was very easy to talk to and she listened to me. Only one complaint about the appointment call time 09-15 would that be mad like 2 hour waiting? Today I waited 3 hours so not too bad but I'm very happy with the pharmacist.
Visited January 2024
Review titled Staunton Group Practice
Replied on 23 January 2024
Dear Mrs Matilainen, Thank you for the positive feedback you left regarding one of our clinical Pharmacist. I am pleased that you had good experience while consulting with our Clinical Pharmacist. I know that you were not happy with the time it took for you to be contacted by the clinical pharmacist. Our telephone consultation appointments are untimed appointments and the receptionist you spoke with when booking the appointment, should have made you aware of this. Your feedback will be shared with staff. Thank you for taking time to provide the feedback. Patricia Idusogie Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
The Staunton Group Practice team take time to listen to all my concerns , they gave me helpful suggestions to help lower my blood pressure and explained step by step how to Implement certain lifestyle changes just to name a few.
Visited December 2023
Review titled Staunton Group Practice
Replied on 14 December 2023
Dear Patient, We are pleased to learn that you were happy with the consultation you had with one of our clinical Pharmacist yesterday. Thank you for sharing your experience, we are working hard as a team to improve our patient experience and satisfaction. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Good supportive healthcare
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
My appointment with the clinical pharmacist was really good. He listened and worked with me to make the right decisions for my health and lifestyle. He explained everything very well, was easy to understand and was polite. I look forward to my next appointment with him
Visited December 2023
Review titled Staunton Group Practice
Replied on 09 January 2024
Dear Patient, Thank you for taking the time to share the experience you had with one of our Clinical Pharmacist. I am happy that you were listened to, cared for and treated with respect. Our goal is to ensure that every contact with our patients is meaningful, supportive, and beneficial in improving their health. Thank you for giving us a 5 star rating. Kind Regard Patricia Idusogie Practice Manager
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Review titled Good overall practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
Seen promptly. Very polite and considerate medical assistant who made me feel very comfortable. A happy experience.
Visited December 2023
Review titled Staunton Group Practice
Replied on 09 January 2024
Dear Patient, Thank you for taking the time to provide feedback about your experience with one of our clinicians. We are very pleased to learn that you had a good experience and the fact that you treated well. Your feedback will be shared with the team. Kind Regards Patricia
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Review titled Very accommodating and professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
The clinical staff are very helpful and accommodating. They sympathise with me as their patient. I would recommend this General practice to my friends and other relatives.
Visited December 2023
Staunton Group Practice has not yet replied.
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Review titled Phone review
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2023
Phone call came at about 11am so no having to be waiting around all day for call, medication question was sorted out in minutes. Thanks
Visited December 2023
Review titled Staunton Group Practice
Replied on 19 December 2023
Dear Patient, Thank you for the pleasant review. We do our best to contact our patients in a timely manner and address any medication queries speedily. Your feedback will be shared with the staff, as this will encourage our staff to continue to offer the best service on every patient encounter. Patricia Idusogie Practice Manager.
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Review titled Feeling encouraged by my recent experience
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2023
I’m very grateful to the surgery for being proactive in encouraging me to access the services I would benefit from, made it easy to fix an appointment with a clinical pharmacist for a review, and that person was personable, thorough, and and treated me like a whole person. That means a lot to me. My answer to the previous question about referring a friend/family was only ‘likely’ because currently the GP survey shows higher ratings for other local surgeries so I would recommend others to consult that too. But my experience today has been excellent and I would tell others about this fact.
Visited November 2023
Review titled Staunton Group Practice
Replied on 20 November 2023
Dear Patient, Thank you for taking time to share the experience you had with one of our Clinical Pharmacist. I am happy that you were listened to, cared for and treated with respect. Our goal is to ensure that every contact with our patients is meaningful, supportive and beneficial in improving their health. Thank you for your feedback . Kind Regard Patricia Idusogie Practice Manager
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Review titled Morum House
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2023
My experience with the Clinical Pharmacist was very thorough. He asked a lot of questions regarding my medications and my lifestyle before making any decisions on how to move forward. My consultation didn’t feel rushed or generic as they sometimes can with other medical practitioners.
Visited November 2023
Review titled Staunton Group Practice
Replied on 22 November 2023
Dear Patient, Thank you for sharing the experience you had with one of our Clinical Pharmacist. We are working hard as a team, to ensure that our patients experience is personable and of value. I would share your experience with our clinical staff team as I believe this will encourage the other staff to continue to provide the same level of care and service. Thank you once again,for taking the time to share your experience. Kind Regards Patricia Idusogie Practice Manager
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Review titled A positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2023
Having been a patient at Staunton Group for 20 years I have seen how patient focussed communication and appointment systems have deteriorated markedly. The continued inability to provide precisely timed phone consultations shows great disrespect for patient's own time and commitments. However, the care offered by practitioners has remained a high standard and today's appointment was no exception. The pharmacist undertaking my face-to-face medication review (for which a precise appointment time was possible), was professional and took great care to provide clear explanations throughout. He was good natured and approachable, a pleasure to deal with. He showed empathy and a holistic approach to my health.
Visited November 2023
Staunton Group Practice has not yet replied.