Star Lane Medical Centre - Ratings and reviews
Reviews
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Review titled No Empathy
Rated 3 stars out of 5
by Roy Adams - Posted on 15 April 2024
I contacted the practice after a visit to the ED department, with extreme pain in the neck and shoulder, this experience was immensely worrying. The GP practice I was referred to via the ED dept thought that I may have a torn shoulder muscle, and should be referred to the shoulder Doctor, also, that my pain relief should be reassessed. I called Starlane Medical Centre and asked if the referral could be expedited because of the severe pain, I was told that it would be a 12-week wait, as my symptoms were not severe enough and the vetting process would not allow this, this was frustrating as the pain at that time was unbearable. I went on to ask about pain relief and what could be done, I'm on 300mg of Gabapentin 3 times a day which wasn't helping, the doctor told me that if that's not helping there's nothing more that can be done. This was what I found the most surprising and disappointing part of this exchange; there was no advice or help given to control the pain, just nothing more would be tried and no further advice was given, even though I was in so much pain. Where does that leave me as a patient? Told that nothing could be done and to wait in pain for weeks, I felt that there was a serious lack of empathy. I've looked up Gabapentin and found it can take weeks to work, I had only been taking it for 6 days, he could have said maybe wait and see, or offered to start something else. Because of this, I've had to start experimenting to see which painkillers work, but I am conscious of taking things like codeine for too long It would be nice to have a professional to talk to regarding this.
Visited April 2024
Star Lane Medical Centre has not yet replied.
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Review titled Great professional staff
Rated 5 stars out of 5
by Augustina - Posted on 26 March 2024
I started a wellbeing initiative. It helped educated me on healthy eating and how to leave a healthy lifestyle. The health coach helped me to loose weight, manage my menopause and also helped my family lived a healthy lifestyle. She changed my life and my family too. I will continue to follow her advice and coaching on living a healthy life by eating healthy foods and exercising with my family.
Visited March 2024
Star Lane Medical Centre has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Michael Barry - Posted on 31 January 2024
Signed in. Went in on time. Nurse was very helpful.She was also very polite and courteous.She made me feel very comfortable. Also she asked me about any underlying health issues All in all she was very good. Would be very comfortable if I was to see her again.
Visited January 2024
Star Lane Medical Centre has not yet replied.
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Review titled Exemplary Efficiency and Exceptional Care
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
My family has been a patient of Star Lane Medical Centre since we moved to the borough and we feel compelled to commend their outstanding operation. 6 years on, they haven't disappointed us but only impressed us even further with their improvement and continuous commitment to excellence. Our experience surpassed the typical standards of NHS/primary care, and we believe it warrants formal recognition. Firstly, the appointment booking process impressed me with its remarkable efficiency. Utilising their online portal, it was easy to secure a convenient appointment within the same day (if it's urgent) or someone will call me within a few days (if it's less urgent), eliminating the tedium of lengthy telephone queues. The online portal itself serves as a testament to their commitment to patient autonomy and empowerment. The dedication and expertise of the medical professionals at Star Lane truly elevate their practice. Every interaction with both doctors and nurses was characterised by profound kindness, unwavering professionalism, and genuine attentiveness to my family's needs. They took the time to listen carefully, explain diagnoses thoroughly, and address my concerns with patience and understanding. Lastly, we commend Star Lane Medical Centre for its patient-centred approach to healthcare. They demonstrate an unwavering commitment to providing exceptional care to patients of all ages and backgrounds, regardless of the nature of their health concerns. This dedication to inclusivity fosters a welcoming and supportive environment for every individual seeking their s centre! To NHS - please give more funding to this GP surgery so they can continue to provide excellent service in the borough.
Visited January 2024
Star Lane Medical Centre has not yet replied.
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Review titled Best practice
Rated 5 stars out of 5
by Alan elmer - Posted on 20 September 2023
Kind..very friendly reception staff..Brill doctors...can fault them considering the amount of people coming into the area.....they manage well.....rating 10/ 10.....
Visited August 2023
Star Lane Medical Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
Compared to other GP surgeries it is much easier to get appointments at Star Lane Medical Centre. For example one morning I completed the on - line form and received a message soon after offering me a choice of face - to - face appointments that same afternoon! On other occasions after filling - in the form I have received a phone appointment and sometimes the doctor has then offered me a face - to - face appointment. If a patient has tech problems you simply phone the surgery and a receptionist will fill - out the form for you.
Visited June 2023
Star Lane Medical Centre has not yet replied.
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Review titled Very bad service of receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
Call them for appointment they refuse to give any appointment tell us to fill online form they dont even care about urgent or child or elderly need. Few girl in reciption are so rude seems like they are the boss.some Doctor are so care less that I had to admit my 1 year old baby at hospital cause of infection where the told me in Gp he is fine. Bad service. They always back of the reciption talking to each other not giving good service to the patient.
Visited May 2023
Star Lane Medical Centre has not yet replied.
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Review titled Worest Gp ever
Rated 1 star out of 5
by Tugba Kocaturk - Posted on 22 May 2023
My dad had an appointment the doctor didn’t do anything but just saying my dad to go the gym and do exercise for his arthritis he works 10-11 for 6 days and she’s saying go gym he works in takeway doesn’t even get to sit for 5 mins a day and she wrote a Message on a tissue for the receptionist I couldn’t believe that what kind of doctors are theses I can even be a better doctor
Visited May 2023
Star Lane Medical Centre has not yet replied.
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Review titled Great experience
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2023
I had enough time to discuss the case with the GP and they examined me and explained the case in a very good way. Also tried to book me an appointment with the hospital ASAP. Thanks! Another experience happened with my kid, the GP was not sure about the case, so they talked with the hospital and asked us to visit the hospital to check the kid and make sure nothing to worry about. The only thing I'd like they change is the telephone appointment. I really rarely find it helpful and the me or the GP usually ask to have another face to face appointment.
Visited March 2023
Star Lane Medical Centre has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
I met one of the doctors in person for the first time today. Great service and didn’t rush me very attentive and caring service.
Visited January 2023
Star Lane Medical Centre has not yet replied.