Star Lane Medical Centre - Ratings and reviews
Reviews
-
Review titled Worst surgery I’ve seen
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
My dad has been having back problems and we’ve been trying to book appointments and nothing. We ended up in A&E which he was then referred to do MRI. For them to refer him they told him he would need another phone appointment which unbelievable and the appointment was within 2weeks from the day it was booked. Now we’re waiting for the referral letter after 3 weeks and still haven’t arrived. I called the GP and all they can say it’s not with them and the letter is sent from a different place but never gives me the number to call. My mom also done some tests there and we’re waiting for the results to arrive for more than 3 months now. Very frustrating
Visited January 2023
Star Lane Medical Centre has not yet replied.
-
Review titled Gone Down
Rated 3 stars out of 5
by Anonymous - Posted on 05 January 2023
Star lane surgery used to be brilliant before covid easy to get an appointment and be seen and everything sorted, now you have to go online wait for a call and still might not be seen, surgery even dowdy looking needs painting and being updated in its appearance Staff are always great and always helpful. The surgery needs to be back to the way it was people that could queue and get an appointment and be seen. A&E is taking all the brunt of this because people can’t get appointments for minor things, 111 is completely useless they send minor cases to a&e when they should be seen by a GP. Please Please let surgery’s start opening back to normal I know our doctors in our surgeries are good at what they do but the way surgeries are operating especially for the elderly it has changed since covid it is going downhill
Visited December 2022
Star Lane Medical Centre has not yet replied.
-
Review titled Practice with unexperienced doctors
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
The GP doesn't review results. I go to a private endocrinologist as I have Hypothyroidism which is controlled through medicine. the GP after seeing my blood test decided I dont any medicine! but they are fine because i take medicine! ridiculous. and to add, I always have to phone back to get my prescription as they can never get it right! It takes ages to get an appointment and everything is extremely complicated. I wouldnt recommend this practice to anyone!
Visited November 2022
Star Lane Medical Centre has not yet replied.
-
Review titled Excellent, person-centred practice
Rated 5 stars out of 5
by Edwina P - Posted on 14 November 2022
I've been a patient at Star Lane Medical Centre (slmc) since 2018. I've been seen by the staff for minor ailments, vaccinations, screenings, pre-pregnancy, and during my pregnancy etc. This is the first time I wrote a detailed review for a medical centre. Because I strongly believe slmc is a truly exceptional service that deserves recognition! Here are my reviews of my overall interaction with them: Booking and Appointment: - Online form – I like slmc's new medical form, it’s user-friendly and I can quickly explain my symptoms with all the prompts provided by the software. I can complete the form in <10mins, which is a significant time-saving compared to having to speak to someone over the phone! - Appointment slot – almost all of the time, I’m being given phone appointments within 3- 4 working days. However, they also offered an in-person appointment if they think you’ll be benefited from a physical examination. I do like that you can indicate your named Dr to see. - Phone/receptionist – occasionally, I’ve to phone slmc to confirm my prescription/letter request etc. The waiting time varies between 5-20mins, but they have the option of you to “save your queue number” and receive a callback. It’s a great initiative. This could be improved by the call back not being hung up after only 2-3 dial tones. Interaction with GP/Nurses/Other staff: - GPs & Nurses – I’ve seen various GPs & nurses in the last 4 years. The doctors have been supporting me before and during pregnancy. They made you feel heard, and cared for and include you in the decision-making for your treatment. They won’t hesitate to advocate for you if they think you are being ‘forgotten’ by the hospitals/other services that they referred you to. I also accompanied my husband to regular post-surgery appointments from May-June 21. I’m impressed by the care, dignity and compassion shown by the nurses in this GP. One of the nurses who’s not just excellent in her work, but truly cares for her patient’s condition and recovery. - Admin/Reception staff – this has been kept to a minimum since the introduction of the online form. There are some exceptional admin staff who’ll go above and beyond for you. However, an improvement can be made in their approach behind the glass wall (e.g. volume when discussing patient’s conditions). Overall, Despite NHS’s limited resources, I'm impressed by the team's efficiency and care! It’s not easy to balance both, but Star Lane GP has shown in the past 4 years they are worthy of 5* reviews. They should be given an “Oustanding” rating by CQC for their service! Thanks All Edwina & Chris
Visited November 2022
Star Lane Medical Centre has not yet replied.
-
Review titled Worst service
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2022
They kept a slot so that you can choose when you're available, but they will make sure that they are giving you the appointment when you're not available. Don't care about the patient emergency, takes a week just to make a phone call.
Visited August 2022
Star Lane Medical Centre has not yet replied.
-
Review titled A medical centre per excellence
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2022
My GPs and Nurses had been telling me that my diabetic quarterly and annual reviews had been getting worse since 2013 and that I needed to be on insulin which I refused. My gp referred me to the specialist diabetes staff at Starlane who called me for one to one consultation. The staff gave me the graph readings of my diabetes blood test readings over the years and warned me of the danger if I failed to follow the recommended instructions. Initially, the staff suggested that I put my self on insulin which I refused again. I told the staff to give me one month trial on her recommended medication. She was so much impressed by the improvement I achieved within that one month. The medication has now been reduced by the diabetes specialist staff but I am still in the monitoring process. I believe that in the long run I would be able to control the diabetes by the food that I eat. The diabetes staff is not only an expert in this field but also a genuine lover of people. I now feel better and healthier. I will ask that the nhs should provide more funds to Starlane Medical Centre to be able to continue in their good work to the public. I am giving this review genuinely but anonymously by representing myself by my initials gtf.
Visited July 2022
Star Lane Medical Centre has not yet replied.