Staffa Health - Ratings and reviews
Reviews
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Review titled They missed cancer
Rated 1 star out of 5
by Chris - Posted on 17 April 2024
They misdiagnosed my mother's lung cancer despite there being massive red flags from her being a smoker all of her life. She went repeated times and saw different doctors who did not follow protocol and request a chest x-ray until months later. Her cancer was then found at an advanced stage and she died from it. Staffa Health played a small part in her journey that no doubt contributed to her outcome. Please don't register with this practice, they are not fit for purpose.
Visited April 2024
Review titled Staffa Health
Replied on 18 April 2024
Dear Sir/Madam, Thank you for your feedback. I am sorry that you feel that we misdiagnosed your mother. If you would like to email me further details, including your details and also the details of your mother please email me on ddicb.admin.staffahealth@nhs.net and I will investigate this further for you. Yours Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled Totally useless
Rated 1 star out of 5
by Kevin - Posted on 19 April 2024
I have been suffering for a couple of months. I have tried on a few occasions to get through for an urgent appointment. Most of the time couldn't get through. Last time I got through, I was told someone would call me back at some point during the day. No one cared enough to bother calling and still never got an appointment. They really need to sort out their system. They are failing the community they are supposed to be helping. On one occasion on calling 111 when the operator asked who my doctors were, when I said staffa health they actually said they were sorry...
Visited April 2024
Review titled Staffa Health
Replied on 22 April 2024
Dear Kevin, Thank you for your feedback. I apologise that we have fell short of your expectations. If you could email me your details name and date of birth to ddicb.admin.staffahealth@nhs.net , I will be able to investigate this further for you. Yours Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
We have been prescribed allergy milk for our 2 month old daughter(29/01/2024), wasn’t given a repeat prescription rang up today (02/02/2024) asking for a repeat prescription as we are going to run out of milk by Sunday. We were then told we cannot have anymore milk as the milk we were given should have lasted, however our daughter has 6/7oz every 4 hours and we were only given 3 400g tins. We were then told over the phone not to feed her as much as we are, yet our health visitor and doctor we saw for her allergy has said it’s completely fine to do so if she wants it. She can’t go back into normal formula as there would have been no point giving her allergy milk, the doctors telling us not to feed her as much are initially saying to take away her food and nutrition and let her go hungry, which I shall not do.
Visited February 2024
Review titled Staffa Health
Replied on 06 February 2024
Dear Patient, Would it be possible to please email your babies name and date of birth to our practice email address on ddicb.admin.staffahealth@nhs.net so I can investigate this further please. Yours Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled Flexible service, fantastic reception staff and GPs !
Rated 5 stars out of 5
by Chloe - Posted on 05 December 2023
Just want to leave positive feedback when it very much due ! The reception staff are amazing and understanding but at the same time set reasonable expectations with you. The online system works well for me and my family. The flexibility of texts or calls when I work and have 2 kids works fantastically. Plus if you need seeing they have always managed to see me the same day if the issue is serious or to do with the children. People always say that my GPs work so well compared to theirs. The GPs themself are all amazing and listen well and have time for you. Perceptions are sent fast and followed up if needed. I would allow more time for parking or walk if possible as car park is quite tight.
Visited December 2023
Review titled Staffa Health
Replied on 06 February 2024
Dear Chloe, Thank you so much for your kind words. I will feedback this back to the wider team. We appreciate any feedback, thank you for taking the time out of your day to leave such a fantastic review. Yours Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled face to face appointment
Rated 2 stars out of 5
by Anonymous - Posted on 07 August 2023
I have requested several face to face appointments with this surgery by filling in the online form but instead they gave me a prescription for antibiotics of which did not work , then another prescription that did not work ,so i am still suffering. How can prescriptions be handed out when you cannot see your gp face to face,another example ,i waited 10 months for a hospital appointment ,only to be told gp has sent me to the wrong department. I have no faith in this surgery at all and i suffer in silence every single day
Visited August 2023
Review titled Staffa Health
Replied on 14 August 2023
Dear Patient, I am sorry that you are dissatisfied with the service we have provided. If you could email your details to us for the attention of myself, I will happily investigate this further for you. Our practice email address is ddicb.admin.staffahealth@nhs.net Kind Regards Clare Kirkwood Assistant Practice Manager Staffa Health
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Review titled Continual poor services at Holmewood
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Quality of care at the Holmewood surgery has really gone downhill in the past 12 months (it wasn't exactly great to begin with). Appointment wait times are ridiculous and it seems the senior partners only goal is to deliberatly reduce the quality of service to such a low standard that they can justify closing Holmewood like they did Pilsley. I've even been told that there are several days that the surgery doesn't even have a GP on site! No wonder we have long wait times when you don't even staff the surgery properly. Reception staff seem instructed to try and divert everyone to Tibshelf but what management fail to ralise is that there isn't a direct route to Tibshelf surgery for almost 2 years and a taxi could be looking at around £30 round trip so those unable to drive are being discriminated against and are forced to wait weeks longer for an appointment at an understaffed surgery, which by the way has enough rooms for 3? GP's. Staffa claim to care about their patients and community but how can that be true when you're routinely and consitently leaving vulnerable and eldery patients at risk by making the conscious decisons to not provide adequate staffing for whats seen as a small, rural surgery (yet the population of the village is rapidly rising due to new housing estates being constructed).
Visited August 2023
Review titled Staffa Health
Replied on 06 February 2024
Dear Patient, I am sorry that you feel that our service is falling short of your expectations. I can guarantee you that we have no intention of closing the Holmewood Branch of our Practice. On the rare occasion when we have been extremely short staffed, there may have not been a GP based at the Holmewood Surgery, but a very experienced Advanced Clinical Practitioner would have been there providing appointments to our patients; this will have been an extreme scenario when staff have been off sick. Our appointments are allocated to patients where they are available, if there are no available appointments at the Holmewood Surgery when a patient needs to be seen, appointments at our other sites will be offered, but never forced. We always try to accommodate our patients needs and take in to consideration when they are unable to travel to other sites. With regards to the new development on the B6039 Chesterfield Road, this area does not come under our catchment area, so should not have an impact on our services. I do hope that we regain your trust and confidence in our Practice Services going forward. Yours Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled Difficult to see a doctor or even talk to one
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2023
I am living with a couple of health conditions, that pre pandemic I would have been happily send by a GP at this surgery. I’m living with the pain of these conditions as it is impossible to get an appointment at this surgery, I’m sure this isn’t right. The last time I saw a doctor here I had conjunctivitis and had to wait nearly 6 weeks for an appointment, despite a GP being able to take more time to text me than it would have been to see me, their advise was to go to A&E! There’s more and more houses being built in this surgeries catchment, they can’t cope now so who knows what they will be like in the future
Visited May 2023
Review titled Staffa Health
Replied on 25 May 2023
Dear Patient, Thank you for your comment. I am sorry that our service fell short of your expectations. If you would like to email your details to ddicb.admin.staffahealth@nhs.net, someone will contact you to discuss this further. Yours Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled Above and Beyond
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2023
Really helpful team at Staffa, from the reception team to clinicians, have been a help to myself and my children over the past couple of years with various health issues, nothing is too much trouble, team members have gone above and beyond even considering the enormous pressures the service is under. Thank you.
Visited May 2023
Review titled Staffa Health
Replied on 25 May 2023
Dear Patient Thank you for your kind words, I will pass on your gratitude to the wider team. We appreciate all feedback, but it is very rewarding when we are have a positive comment. Your Sincerely Clare Kirkwood Assistant Practice Manager Staffa Health
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Review titled Very poor service
Rated 1 star out of 5
by Mrs Sheila Dunn - Posted on 21 April 2023
Phoned to get an appointment went in triage list has a message conversation with a dr who said I needed a routine appointment Eventually got through on the phone for an appointment 6weeks was what they could offer me then that was only a telephone appointment what a shambles
Visited April 2023
Review titled Staffa Health
Replied on 24 April 2023
Dear Mrs Dunn, Thank you for speaking to me on the telephone this morning and for being understanding of the current pressures we are facing. Where ever possible a face to face appointment will be booked, but as I explained sometimes it is only possible to offer a telephone review when the requested GP is working remotely. I will be in touch again if a face to face appointment with your preferred GP becomes available. Yours Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled not so good
Rated 2 stars out of 5
by Anonymous - Posted on 10 February 2023
contacted the surgery about my medication spoke to a receptionist explained to her the situation she was very rude and said she would sort for me this time and put the phone down on me not waiting for me to finish explaining why i had rang the surgery about my medication there are posters in the surgery not to be impolite to staff so why should staff be rude to their patients. been with this gp for sixty five years and never been spoken to like this.
Visited February 2023
Review titled Staffa Health
Replied on 14 February 2023
Dear Patient, Thank you for your feedback. To enable me to investigate this thoroughly, I would need to know your details. If you could email me on ddicb.admin.staffahealth@nhs.net with your name and date of birth, I will ensure I look into this further for you. Many Thanks Clare Kirkwood Assistant Practice Manager